The Plumbers at Collet & Ano - Stay Away!…read more We started to have an issue with a strong smell coming from a toilet area. So, we began a search in the Antioch area for a great plumber. We went thru an Internet search and found Colett & Ano Plumbers in Antioch. So, impressed by their 5-star reviews (who wrote them?) and that they were veterans, I called and set an appointment to have them come and look at the toilet. One plumber came and my wife had ACTUALLY to stop him at the door, as he showed no inclination to take off his boots or put on water-proof booties. STRIKE #1 (not professional). It was concluded that the toilet needed a new wax ring (actually needed to double packed (two) wax rings), which he did and then left. Well, later that afternoon, I went and checked on the toilet area and there was water everywhere on the floor! I immediately called the office and talked to a manger/owner and he said he didn't have anyone available to come over because they had a bigger job in town. STRIKE #2 (Small customers come ...second). So, they called back and we set a time for them to come in at 9:00 the next morning. I turned off the water to the toilet because a small, but, steady stream of water was dripping and spraying and covering the floor and then wiped up the water. Well, the next morning, they called at 9:30 saying someone was on the way and was about :30-:45 minutes away. STRIKE #3 (Not on-time and didn't respect our time). As I looked at the toilet before they arrived, I noticed that the previous plumber had cracked a tile right behind the toilet (my wife noticed it, too), which I mentioned to the TWO plumbers who showed up to fix the leaking-water-issue. STRIKE #4 (they are going to fix the tile, right?) AGAIN, my wife had to stop them from walking thru the house with their boots on. STRIKE #5.... (I have never had ANYONE who was providing service to any of the homes I have owned to not take off their shoes or put booties on before entering the home). So, they came up and looked at the toilet and saw that somewhere during the process of the FIRST plumber "fixing the problem", the screw-gaskets that connected the water tank to the toilet bowl had become loosened and water was leaking and spraying everywhere. (How did the first plumper not see this?) So, they re-tightened them and packed up their single screw-driver. I also reminded them about the cracked tile and wanted to hear from their manager as to how he was going to fix that. STRIKE #6. So, they left and we NEVER heard back from them until we got a copy of the bill. No "courtesy call to check an see if we were happy with the work and to address the cracked tile". On the bill, the manager implied that the tile was ALREADY cracked and that he was going to believe his "valued and trusted" employee's story and not fix the tile. In turn, he insulted me and my wife and implied that "...that was that...case closed" (Basically, trying to blow us off. How VERY professional) . DOUBLE STRIKE #7. We are senior citizens and on fixed incomes and the fact that the management of this company was not willing to side with a NEW customer and offer to fix the issue was pathetic and totally un-professional. STRIKE #8. On top of all of this, after it happened, the original issue of the strong smell in the toilet has NOT gone away. Yes, you read that right, the smell is still there....and we are out $150.00. So, a word to the wise: DO NOT, UNDER ANY CIRCUMSTANCE should you call and hire these un-professionals at Collet & Ano in Antioch because with them, the "customer is not right"....the customer is someone to take advantage of. I ESPECIALLY caution Senior Citizens or hard working people to NOT give these people your money and your business.... they don't back-up their work and only want your money. STAY AWAY, STAY AWAY, STAY AWAY ... from Collett & Ano Plumbing. In the end, they never fixed the problem, we still have a smelly toilet we need to have to fix, we are out $150.00 (a lot of money to a senior citizen) and they left us with a cracked tile behind the toilet. What true un-professionals....

I needed a new comfort height toilet. My current one was quite old and leaking at the floor. And…read morethe flushing mechanism was very corroded and difficult to use. They arrived exactly at the appointment time and had the toilet installed in half an hour. The guys were very polite and answered all my questions. I had also thought I needed a new water heater. Upon inspection I was told I could easily wait several more years before the replacement. I very much appreciate the honesty; I'm sure most other companies would have just gone ahead. I highly recommend C&A. I have used them in the past and will continue to do so. Paul W. Preston Bristol, WI.

Contacted Dan via phone today to get pricing on replacing a water heater. I was thinking a tankless…read moremaybe, but he really belittled the product (mainly I'm guessing now because he did not install them). So I asked for a price on an electric tank one. He said that he'd have to check "because of supply chain issues" - what he could get. He asked for me to text him my name and number and he'd get back to me. He did respond fairly quickly, but not what I expected. Attached photos are the complete text conversation - I had to laugh because it took longer from him to write what he did than to just tell me what mfg/model he was quoting. Did he really think I'd just approve an estimate, without him seeing the job and allow him to put in any heater he wanted to without question? C'mon man!

Dan really is as honest as they come. He installed two toilets at our home. His service is second…read moreto none. He does a great job of explaining everything he is going to do and why he is going to do them. Goes above and beyond to make sure the job is done right! Could not recommend him more.

Sent a message the night before and they came out the next day to help solve our clogged kitchen…read moresink. They were knowledgeable, affordable, friendly, and gave us tips to prevent it from happening again. Thanks again.

Thanks for the reply to my facebook review (and then blocking me). With a project coming up, you…read moreguys made it easy for me to rule out one company (guess). I will gladly spend my money elsewhere. Regards, Matt

I don't write reviews that often anymore, but these people were polite and worthwhile putting a…read morereview out. For one there are a lot of bad plumbers - notably the other people I used who were not only terrible but actually threatened me and tried to get paid for doing a horrible job. Where ex stink both knows their stuff, is fairly honest and what they intend to do, and actually deliver on it. I actually had a situation after hours where they were very straightforward and recommended me things to resolve the situation so that they would not have to come out for the dispatch. To me, that represents ethics and integrity in business. They absolutely could have shut up a dispatch and come out to make extra money but instead the perspective was: here's the fix for you here's what I recommend you do call me back if that doesn't work. These are the kinds of people I will call back to do more work. This Is the kind of service that is deserving of work. Not random review farms which we know a ton of businesses do so that they have a good rating on yelp. Their prices are also fair, and they actually do fix problems and not just put a Band-Aid over it. 5 stars. I do not know that there's anyone else I would trust for plumbing anywhere around the McHenry area.

Would not recommend this company, I've been a customer for 3 weeks which is how long their work…read morelasts. They rodded our main line when we had water coming up from our basement drain and less than a month later we have water coming up again. I called to have them come back out and they wanted to charge full price again. The last time we had the main line rodded we used a different company, and it lasted over a year. This place either has shoddy equipment or does half the job so they can charge you for a full service call later that same month.

Used to replace radiator but should've gone with more qualified and experienced person....no issue…read morereally with radiator but since he did it I had continual water coming out of overflow onto garage roof which never ever had before. To summarise, I've had to have a new garage roof costing thousands of pounds. So, polite young man but seriously question his qualifications due to cost incurred resulting from the continuous water ftom overflow which wasn't there before he changed radiator so wouldn't use again for a job requiring a professional.

After getting a absurd quote from a large heating, plumbing and electric company of $633 to install…read morea new garbage disposal which I am supplying, (same make and model) for a 20 minute job! I called Dan at Boston Plumbing. I caught them at a good time because 15 minutes later, Dan and John were at my house. $185. dollars and 20 minutes later we had a brand new disposal! They were neat, clean and respectful. We would recommend them anytime.

Thank you coming out Sunday Morning to fix our air-conditioning. We were so happy for the pleasant…read moreand speedy service.

I called the good plumber after contacting 4 other companies in the area for quotes on moving our…read moreoven gas pipe 3 inches. After removing our kitchen tiles, cabinets, countertops we were in a bind trying to figure out how to get our pipe moved as there was a truss below the floor blocking our path, but they came with a plan and quickly to help us move the pipe without cutting the truss and without breaking the bank. We will be calling the good plumber for all our repairs!

Clayton and his team provided excellent service to un-clog my bathroom sink. His personable…read moreapproach, clear explanations, and fair pricing set him apart. I previously used his expertise to unclog my kitchen sink last year and the services at that time was also excellent. I highly recommend Clayton "PLUMBING GURUS" for all your plumbing needs. I am extremely satisfied with the job well done. Thank you Clayton for your speedy response and the superb service. Sheena Skokie, IL

Pathetic of a business!!!! Clayton is a Scam! Hired them to do the job in February. It is now…read moreAugust & job hasn't been finished. He always says tomorrow or the next day until he stopped replying. Said he would refund my money & never did! Then he said I never even sent him money yet his number is right on the Zelle receipt. Said he doesn't even have Zelle. What a fckn guy!!! Blamed the job on his coworker that no longer works for him, but yet it's his company & invoice has his business name on it. Joke of a company!!! & I'll definitely report this. I have about 100 messages just going back & fourth with him! Wish I could post the screenshots on here but they are on google.

I always use this plumber when they're available, and they're always good at squeezing me into…read moretheir busy schedule. They are great at small and large projects alike, and reasonably priced. Also very patient in explaining issues and various solutions.

Great job. came in time. great value. will use again…read more They did the original sewer repair 5 years ago and added a clean out. Now they were able to use that clean out and were able to find the back up, and clean the pipe in less than half an hour.