My experience with Ultimate Livery was good. Instead of a $40 cab ride I tried to save my organization a little money by booking a $14 shuttle. I arrived, and gave them a call to tell them I was here. The dispatcher told me the driver was five minutes away, and he would be there soon. Ten minutes, which is fine. The driver (Charlie) was very polite and helpful. The van was comfortable clean and neat, unlike other shuttles I have used recently. I could actually put my head back on the headrest. They picked up other passengers and within fifteen minutes we had five people and off we went. When you use a shared shuttle, you just have to put up with a certain amount of inconvenience, but I knew that. Overall this was fine. I hope my return trip is equally uneventful! read more

While I'm not at all sad that my twice-monthly trips to Logan Airport will be a thing of the past as of May of 2010 (goodbye Boston and goodbye long-distance relationship! Wooo!), I will miss using Ultimate Livery's convenient, reliable shared van service. I have used this service many times to take me between my home in Waltham and Logan, especially when I have too many suitcases or the weather is too poor to take the commuter rail. The shared van is easy to book online, always shows up exactly when it says it will, is cheaper than a cab (one way for one person to Waltham costs $44, as opposed to $60+tip for a cab), and gets to the airport in less than one hour from when they pick you up (direct drive time is about 30 minutes). My absolute favorite thing about this company is how easy they are to reach by phone. On the many, many occasions when airlines have delivered me ridiculously early or ridiculously late, I have always been able to reach the dispatcher as soon as I landed, and get on a shuttle within 20 minutes. On a recent trip into Logan on a Sunday night, I was supposed to land at 9:50 pm, but ended up having my luggage checked unexpectedly by the airline (seriously your airplane should have enough room for all the carry-on bags) and not getting it until 10:30 (gotta love Logan and their slow as molasses baggage claim). I called the dispatcher, he communicated with the driver, and I was the only passenger on a shuttle at 10:50, home by 11:10 and in my bed by 11:30. It was exactly what I needed after American Airlines screwed me over. Being the only passenger on a shuttle isn't typical, but being able to get ahold of the company easily, and getting a reliable, reasonably quick trip home with a very friendly driver definitely is. read more

Waited for an hour and watched multiple competitors' shuttles come and go. The driver handled it well but I'd recommend booking with Knight or Skyline. read more

Used to use them then they suddenly wanted to charge over a $100. I laughed at them, told them even cabs would not cost $30 to Logan from where I am, and told them that they are usually late, had grumpy drivers, and their fleet stunk of the smoke from the drivers. read more

I've used Ultimate Livery several times in the past couple of years and have had mixed experiences. In general, I think the shuttle is a great idea since I don't need to pay as much for a cab and I'm usually the only one in the shuttle anyway. This review, however, is for my last experience with them this January. I booked my reservation online like I always do, and my fare quote (and later, the receipt that was sent to me) said $18. Great, same fare AS ALWAYS, since I have lived in the same area for the past year (literally, the same street and zip code, just a different cross street 2 blocks down). Now, I put in my address as Boston as I always have, they have a long list online of places I've never heard of so I just put Boston because hey, I live on the border of Allston and Brookline and I've always selected Boston (where Allston is technically situated) and never had a problem. Okay, so skip to the day of my pickup from Logan. My driver (whose name I unfortunately didn't get) seemed nice enough at first. Once we got near to my apartment he started asking for directions. Umm weren't you given the address beforehand? Shouldn't you have directions? No problem, I know the way to my apartment, so I give him the directions. We're waiting at a stoplight and a woman driving perpendicular to us is able to drive between the shuttle and the car in front of us while we're waiting. Okay, I didn't think much of it, but apparently the driver thought it was professional to start swearing at the driver and getting upset that the driver was delaying us (which in fact was not the case since we were sitting in traffic at a stoplight anyway). I was shocked that someone who is on the job is cursing at someone who really isn't doing anything that crazy in the first place. Whatever, it's fine, we pass the light in due time and no one is hurt (clearly the driver didn't see it that way though). Once we get to my street I tell my driver that my apartment is near the corner and I tell him where he can stop. Instead of stopping where I tell him, he decides to stop in the MIDDLE (not even a corner) of a three-way intersection, gets out, and hands me my bag. Now I'm not going to complain, I can maneuver my own bag in the snow, but all the previous drivers I've had at Ultimate Livery were kind enough to take my bag to my door without even asking me. Here I am stuck in the snow, not even NEAR my door, and my driver just hands me my bag. He didn't even DESERVE the huge tip I gave him but I thought it might put him in a good mood for his next customer. Okay, so that ordeal is over. I get my credit card statement and I have an extra $6 charge that the driver didn't tell me about in person, no one called me about, and no one emailed me about. So naturally I call Ultimate Livery and speak to someone (unfortunately, I didn't get her name either) and tell her I would like to dispute a charge that was made to my credit card. Immediately her tone changes and becomes hostile, as if I told her I'm going to kidnap her baby. She tells me why I was charged, which if someone else told me in a calm and professional manner I would be fine to accept, but instead she said, "your driver was smart enough to realize that you live in Brighton and not Boston, that's why you were charged." First of all, my driver certainly wasn't smart if he didn't even have directions to my place. Secondly, I do not appreciate being spoken to in that manner. I HONESTLY would be fine paying that charge if a) someone had contacted me to tell me I was being charged extra, and b) if the woman on the phone had said it in a different manner. I told her I have lived in the same area for the past couple of years, have always put in the same address, and have always been charged the same amount, which must have gone in one ear and out the other because the defensive tone continued. I don't know if this is a reflection of Ultimate Livery in general or of a few people that need to be trained in customer service, but this has definitely left an incredibly bad taste in my mouth and I hope Ultimate Livery realizes there are a couple of bad apples giving their company a bad name. read more

My experience with Ultimate Livery has been hit-or-miss, but mostly miss. The first time I used it I got a professional and friendly response, but every time since has been downhill. A couple months ago they altered my pick-up time without alerting me (I happened to call the night before my pick-up to confirm), gave me an impractical new time, were rude when I tried to re-schedule my original time, and then either ignored this alleged re-scheduled time, or were just twenty minutes late. When I called from the side of the road to ask what was going on, the answerer was flippant, actually laughed a little to himself, and said "all I can tell you is, the driver's on her way now." They'd also scheduled one other last-minute pick-up that was pretty out of the way. Obviously these companies have to pick up as many people as possible to make a profit, but the stress I went through trying to make my flight after this recent experience was just straight up bad service. The only reasons I'm giving them two stars instead of one are 1.) The driver herself, once she arrived, was courteous and drove me to the far terminal first, since I was about to be late and 2.) Other times, Ultimate Livery has been average to somewhat below average, but not totally rotten. To summarize: Obviously this service isn't THIS bad every time, or they'd be completely out of business. But I'd rather pay $10 more for another service and hopefully not risk being screwed. read more

I talked to Charlie and he was AWESOME!! Very customer service oriented. When no other shuttle options were available, and no one wanted to receive payment over the phone, Ultimate Livery saved the day! read more

I had a shuttle ride from Logan to Marriott and the driver was timely and friendly with a clean vehicle and the dispatch was very helpful

We knew this was gonna be an interesting shuttle ride when the driver pulled up in front of our house going the wrong way on a one way street. After getting in the van, my husband observed that the driver did not have a GPS. When he asked him about it, the driver boldly asserted, "I refuse to get one of those things." We thought, "ok, cool, this guy keeps it old school," but little did we know what was about to unfold. Although the driver was a little unsure of how to get there, he managed to pick up the second customer without a problem. However, before we departed to pick up the third and final customer, the driver said, "This is gonna be a tough one!", and pulled out a map book. He had NO idea where he was going. He had to call the customer and ask for help, "bringing him in." Even with the customer's directions, he couldn't figure it out. We had to whip out our iphone and map the directions for him. Ridiculous! Then, after he picked up the customer, he asked him for directions on how to get to the airport. Are you kidding me? Dude, that is like your one job! That is what we are paying your for. This is this airport shuttle, right? The driver was becoming increasingly agitated and drove rather dangerously. He was continuously flipping through documents on the floor of the car taking his eyes away from the road for long periods of time. We came quite close missing our flight and nearly had heart attacks along the way due to this guy's reckless driving style. We are never using this company again. read more

HORRIBLE! I only give this one star because Yelp does not let you give them zero stars. The service at this company is awful!. I am making sure that my company and everyone I know never uses them again for anything!!! read more