Darren Smith arrived at 7:25 this morning for a 7:30 appointment made yesterday; he had no idea the…read moremodel # or error code of my washing machine, but nevertheless had it running in under 25 minutes. He whistles while he works, and spreads love and sunshine - a great find. His magnet now hangs on my refrigerator for future reference! (I booked Mr. Smith after I was lied to and stood up by Sears Home Repair Service with their 9-hour arrival window.)

I have to echo Tamsin's praises of Darren. He came this morning to fix my washing machine,…read moreidentified the problem and had the part he needed in his hand before even setting foot in my laundry room, and had my washing machine up and running in 15 minutes. He was prompt, professional, and courteous. I can not recommend him enough, he's a great find!

Once again, Tony to the rescue! When the warranty people won't service their products I had to get…read morehelp. My washing machine quit working and the warranty people didnt show up for the appt and then told me the next availability wasn't until January 3rd. We can't wait that long for a washing machine. Called Tony and he made time for us the very next day and worked into the early evening and still had another call to make. He is the real deal. You must have Tony's number on your cell. He calls/texts back and is the consummate professional. He is the backbone of the American economy and as a small business owner he depends on all of us to contact him. I 100% recommend Tony.

Made an appointment with this company for a same-day refrigerator repair. They made an appointment…read moreto come out for same day 1-5p.m. Got a text at 3:30 stating they were rescheduling my appointment for three days later. Totally unprofessional. I would NOT recommend calling this company. Take the time to find another compan.

great service!!!! Thank you so much, Charles! We appreciate your persistence! So thankful we were…read moreable to have the repair done as promptly as possible.

the technician diagnosed the problem but couldn't get ithe parts. then his supervisor told us…read morethat because our microwave was a countertop model , it wasn't covered under our policy. We told you that it was countertop when we called initially! But we were still charged the $100 service fee. TERRIBLE! We strongly complained, to no avail. WE WANT OUR $100 BACK!

Over a year and my washer is still broken. Charged me $800 and never came back to finish the job…read more No returned phone calls. Troy Frazier and office contact Jessica robbed me. NEVER use this company! O stars would be a better option.

Worst Service Ever! Would provide 0 stars if it would let me. Troy Fraiser does NOT call you…read moreback. Cannot leave a message as his voicemail box is full. Contracted Troy to install under the sink filtration system we purchased. Broke the kitchen faucet while disconnecting it (which he never needed too in the first place). Kitchen sink is TOTALLY useless! He installed the filtration system on a Thursday and after repeated attempts to contact him he finally returned my call-- once. We scheduled the next day for him to repair the damage; never saw or heard from him since-- today is Sunday! Still no kitchen sink. Please, do NOT HIRE THIS GUY!!!

I've been a long time customer with this company but recently I've been away from home to take care…read moreof a family member with cancer. Returned home this week to catch up on all things that had gotten behind while away. Two guys show up to pick up my tank for a past due bill of only $200. I explained that I've been away taking care of a sick family member but that didn't matter. They said now you have to prepay because you were late on your bill. No compassion for what the customer is going through. I will definitely be seeking services elsewhere and if you're looking for a good company don't pick this one. Mind you I still had plenty of gas in the tank.

I want to thank Blossman for sending me help this morning! My gas logs (fireplace) hadn't worked…read morefor about 2 weeks. After talking with them this morning, there was a serviceman close to my location. Within less in an hour he had my fireplace going! I appreciate all that Blossman does for me. They have never "let me down!" Thanks again, Blossman!

A FIVE STAR company with a Five Star Owner! Very fast, friendly and highly professional service…read more Worked neatly, explained the process, diagnosed the problem, secured the part and got our appliances back up and running. Explained the warranty on the parts and the repair. Appliance Hero will be our family appliance repair service from now on.

He did his best and we diagnosed it over the phone. He saved me $85. Nicest guy in the world. $85…read moreis a lot for me right now, especially that we determined that my washer has seen its end. I saved his number and will call him if I have other appliance issues, which I might soon, with my dryer.

This "company" came out to my house earlier this week to diagnose my fridge issue. My fridge was…read morenot working, so I wanted to find out what was going on. The techs did a great job and told me that I need a new "run capacitor" and "stater". Ok great!! They said they'd send that along to procurement and they'd get back to me. Fast forward -- they got back to me.. They told me Samsung discontinued all of these replacement products for my 5 YEAR OLD FRIDGE with a 10 YEAR WARRANTY. I proceeded to ask a customer service rep by the name of Nyasia. She proceeded to cuss me out over a recorded line, which I would like to receive a copy of. I simply want to know the part numbers that are discontinued so that I can order them myself but I couldn't hear myself over her cuss words.

From the owner: At Mr. E Appliance repair service in Richmond and the surrounding city in Virginia, we can assure…read moreyou that all repairs are done safe, adequately and efficient which enables you to be worry-free while using your restored appliance. When providing repair services, we are meticulous experts. Our professionals arrive at your location on time, prepared with the appropriate equipment and replacement components. The happiness of our customers is our first priority. We are aware that appliances can malfunction at any time, causing you difficulty. As a result, we are accessible to repair your equipment daily. We offer high-quality repair services for a wide range of household appliances from various brands, including refrigerators, ovens, washers, and many more. To learn more about our services and warranty policy, call us right away! We have the ability to accept payment via Square. Square allows the service technician to receive payment from your home or place of business. This reduces delays in parts and downtime. All major credit cards are accepted.