The girls who checked me out were extremely rude. No customer service at all. I overheard them talking to the lady in front of me and they didn't acknowledge her at all, wouldn't even look at her. When i went up to the counter she scanned all my things and i asked if I could get my birthday gift since it's my birthday today and she was immediately mad and snapped back at me. I was trying to use a gift card for my stuff and she said I couldn't use it in store so I asked her if she could help show me how to use it and she just said "you use it online". read more

This store lacks any kind of good customer service. The woman working the counter hardly looked up to answer questions, we did not feel welcome and left still in need. Staff needs training on working with the public. read more

Love this place almost alway has my favorite products and almost always has sales for cosmetics and other stuff. Buy most of my products here so love it. And they are able to cancel orders here unlike other Ulta stores in Washington. read more

I literally walked to the back of the store and back out with out a single greeting. I was looking for a particular item which I didn't see and figured I would tell the first worker that approached me. I was looked at by 5 employees and one customer. Wow! LMAO! read more

I am SO happy with my cut from Kassie. Seriously this is one of the best cuts I've ever had. It's my first time I've ever gotten this style bangs and I'm so in love! It's also my first visit with Kassie and when you find a good stylist...you don't let that gem go. So yeah I'll be back! I am back and forth between Seattle and Yakima so to finally have a stylist I can count on over here is such a relief! It's a cherry on top that Ulta now allows you to use rewards points to pay for services. If you're considering using Ulta for their hair services...book with Kassie! She knows what she's doing and she's super sweet! read more

I went to this Ulta because it's the closest and it's still 30 mins from my home. I wanted to look at straighteners and test the clamping abilities. I found a Chi only by Ulta that I loved. It was $99. I arrive home ready to test it out and I notice one side of the tape on the box is ripped. (It's taped on both sides securing it shut) I pull out a greasy used straightener with brown burnt product on the side plate and jet black hair stuck in it. I was tempted to just wash it but then I noticed the straightener was also bent and the free products included in the box were also missing. I'm disappointed I'll have to drive 30 mins back here to hopefully exchange this. read more

Honestly the worst one I've ever been to. Never in stock of anything. Messy, everything just thrown around, stock carts in the way of aisles can't even walk. And when I ask why they're always out of stuff they just brush you off and say to come back. Gross location so dirty. Will only go to stores in Seattle from now on. read more

Got my eyebrows tinted and they are BLACK and I have blonde hair. One of them is super body and the other is only half dyed. Worst experience I've ever had. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Union Gap, Washington

This is the only store that I have found that sells ColourPop! I love this store so much. Every time I go in there, I have the best experience. There are always so many amazing deals and the associates there are always very helpful read more

They fucked up my friends hair and refused to make it right 0/10 trash service would not recommend.

I love, love, love this store! They have every kind of cosmetic you could possibly want, from designer brands (Benefit, Urban Decay, Lorac) to drugstore brands (maybelline, cover girl, revlon). Furthermore, they have cute hair accessories, nice shampoo (and usually good deals on it), lotions, body sprays, fine perfume and cologne, and a million kinds of nail polish.They have curling irons, flat irons, and hair dryers that you can try out before buying. It's like a Sephora, but bigger and better-- and with better sales. Get a reward card and they'll send you sweet coupons like the 20% off one I just used recently! read more

Ulta dosent always have everything in store but you can order it witch is great I love the salon and all there products work great not everyone loves the store but I have no complaints it's great if you want a hair cut they got u or a facial or anything they got it so Ulta is amazingly perfect read more

the worst customer service ever. the store can have a line all the way down the wall to the back of the store and they will have one checker. they have other workers wondering around stocking shelves who can clearly see the line is a mile long and leave the people standing there in line. clearly the store manager needs to learn more about covid to get the people moving and not standing around in a mile long line read more

The have nice stuff but never anything in stock but you open the cabinets on the bottom and their are products their!!!!! Just a waist of time read more

Ulta's Dermalogica facial at this location is the biggest joke of a service. I was left completely disappointed. Called corporate and claimed a refund for my service. Doesn't feel personal, aestheticians don't seem to be engaged and informed about why they do what they do. Not a bit relaxing. It may just be this location but I'd take your hard earned money to a local spa. read more

If I could give this place a 0 I would. They're customer service is trash. I went to the Ulta store in Yakima to get my hair done by Marina on 2/20. I asked for a balayage and what I received was not that. My hair is not blended, there's hard lines, my money piece is super thick, I have no dimension, and to top it all off pieces of my hair are orange. I tried to call and and spoke to Kristen on 2/24 who stated she needed to speak to Marina before she could do anything for me. I received a call from Marina on 2/25 stating she understood she needed to fix my "highlights" and to call to schedule. I then called Kristen again because although I did want my hair fixed I didn't not feel comfortable going with Marina again, I felt like she was careless and I wanted someone to actually fix my hair. I asked for Rochelle and they said Marina was the master stylist and no one would do my hair like her and she knew how to do hair best. When I stated my concerns with Marina Kristen said Marina said my hair wasn't lifting like it should have, which is the first time I heard that because Marina never mentioned anything to me in store. Kristen was really pushy and I finally asked for my money back since it felt like not even she had faith in Rochelle fixing it which she replied no. I was scheduled with Rochelle but it's still wasn't sitting right with me so I called guest services and they said they had to sent and email to the store because that couldn't be dealt with outside of the store. They sent an email and said someone would get back to me in 24-48 hours but I never heard back. Today 3/1 I called the Ulta and spoke to Maria the store manager who also pushed Marina on me stating she was "in the industry for 15 years and had been the manager at Regis". Again after stating my concerns she told me she was told "it would take more than one appointment to get my hair where I wanted it" which was also the first time I heard that. I let Maria know every time I call I hear something different about why my hair is not the way I wanted it. I also stated my concerns that Marina lack of communication when I was in store especially after having 15 years of experience and all she said was she would let her know so she can further her career. Now the store manager called me contradicting herself on what balayage is and isn't, making excuses as to why her employee fucked up my hair and they refuse to give me my money back! Never using them or recommending them again read more

Girls that work here are pretty inexperienced and do not know what their talking about. Nobody is willing to help and a lot of them are extremely rude! They don't even look clean 90% of the time. However there are a few girls that are somewhat friendly. Other than that, their rude and quite dumb when it comes to makeup. Being a makeup junkie myself, it is beyond me how someone could work at a makeup store and not know anything about makeup. If you want makeup help or want makeup advice...go to Sephora. read more

Ive given up on this location. Shelves are a mess, things are often out of stock and staff always seem pre-occupied doing anything other than helping customers. On one visit I asked an employee for help finding a bronzer, she replied by telling me what brand she liked and then continued chatting with her co-worker. Cool! So helpful! During the holidays one of the gals was offering lotion samples to customers - someone asked her where a specific product was located, her response was along the lines of "I don't know, I work in the salon." To avoid the chaos I decided to place an online order and pick up in the store. I went to the order pickup desk and watched as everyone else in the regular line was helped before me (while another employee was nearby stocking shelves). The whole point of me placing an online order was to NOT have to wait around in the store for 15 minutes. I think this store is in dire need of new management. read more

I give this place a 5 star due to the amazing brow specialist, Melanie. She has helped my brows come back and she is truly passionate about her work. She is the first brow specialist that has not over tweezed my brows and has recommended great products to help them grow back. I highly recommend her. read more

The skin therapist at Ulta Beauty are amazing. They are well knowledgeable & have offer great customer service. My facial experience was so good, they speak to you regarding your skin, if you have any issues or concerns. They help you with a treatment plan depending on your skin type and needs. read more

Fantastic store. Friendly in both the makeup and salon and cashier parts. Always helpfull and willing to help. The salon is exceptional and is under new management. read more

We went in to the hair salon part of the store. And the woman were booked for the day. They asked if we wanted to set up an appointment. We declined the offer and continued to ask for there professional opinion on cutting the ends of my friends hair. Because her ends had the old hair color she had done before. They showed no interest in answering her questions. I see that as very unprofesional. read more

New to the area and have been struggling to find new services. I decided to give Ulta Brow Bar a chance for an eyebrow wax and had a great experience. Samantha was very attentive, welcoming, and friendly. She did a great job and took her time. I will definitely go back to her! read more

Terrible store with absolutely terrible employees! They are uneducated and rude, they act like they are makeup goddesses but cannot tell the difference between a highlighter and a bronzer (yes this actually happened with an employee I met). They are literally so clueless when they come to makeup that can't even pronounce half the brand names correctly! I am extremely into makeup and have a passion for it, so I get irritated when a girl working AT A MAKEUP STORE cannot have a decent conversation about a makeup product with me because she doesn't know anything about the product. I spend a tremendous amount of money on makeup and do not like being ignored when I enter the store. In fact, I went in there today, spent $175 and was not asked once if I needed any help - they were all standing talking and twirling their hair. 10/10 WOULD NOT RECOMMEND!! I suggest taking your ulta shopping online - or go to Sephora :) read more

Ulta's $50 for cut'n color is a great deal, especially if Courtney is your stylist. She listened to and discussed my preferences, then followed through with my requests. (that's not always the case with other stylists) Her skill at coloring hair is top notch, from selecting an appropriate shade to completing the entire procedure. AND her sweet personality makes the whole experience enjoyable! read more

This was by far the best salon experience I've ever had. I went in to Ulta looking for some hair care products because my fine, curly, frizzy hair is so damaged from always tangling and having to rip the tangles out. I asked Rachel (she worked in the salon) if she could recommend a good hair mask to me, and she actually took a look at my hair and showed me some good products, and basically told me, very politely, what the problem with my hair was and what it needed, and I know she was genuine because she wasn't merely trying to sell me the most expensive products, she even suggested a cheap at home way to clarify my hair. She then offered to cut my hair for me but I was nervous about spending the money, but she said she'd clarify it as well so I agreed. After she did that, conditioned it and gave me some long layers, my hair looked absolutely amazing. It hasn't been this soft, bouncy and curly in years. She knows what she's doing and she's very helpful and answers all your questions. I was unsure about the haircut price as I am sort of tight on money right now but it was 100% worth it, and I am in love with my hair again! I'll definitely be going back. read more

I'm so disappointed with this store's manager and the corporation itself. Do not order anything online and have it delivered to a business. Their free shipping is through the post office and they do not deliver packages to businesses, as I like to get my orders at work. Each time it was sent to Yakima it was immediately sent back to deliverer. After almost a month of not getting my product they finally gave me a gift card. At this point the online promotion was over (2 for one) and they would not honor my original price that I paid. Not a very good way to treat a long time customer. After a lengthy conversation with customer service they finally agreed to credit my card and void the lame gift certificate. This is what they said to me: " I do apologize we do not have a way to honor the prior promotion and it was an online only promotion." It is very hard to comprehend why a huge corporation cannot honor that. read more