Came to do a return but I always have a good experience here. Mika was so kind and helpful, and so was the other cashier who helped me. I didn't get her name but she was so sweet with curly hair and glasses. read more

I have never been disrespected in a fragrance store prior to going to this Ulta. The lady in charge of the fragrances was disrespectful and rude. When asking to tear a particular fragrance, she responded with "no questions," when we had full intent of purchasing. Never buying from this store. read more

WOW. I have never had a WORSE experience. Went today with my friend to get lipstick, And was met with a snarky,rude, ABSOLUTELY disrespectful cashier named April. The woman acts like she's never met another human in her life. My friend bought one item and when asked if she had a number[ to which she responded "i don't think so"] instead of a POLITE response such as "oh would you like to try yours today?" instead she was met with "Just type it." In such a rude, and aggressive, tone. Next was my turn. I had selected a lipstick and gloss- typed my number, scanned my items- and when i went to pay i realised the lipgloss wasn't discounted, no big deal, so i asked if i could JUST get the lipstick. And instead of telling me that she had started the transaction and could help me return it? She rudely states "No, i already checked you out." slams my items on the counter, and doesn't even say goodbye or have a nice day. Seriously ulta??? how on EARTH to you hire such a rude B?? Listen i've never had a problem with ulta for nearly a decade... but this woman makes me NEVER want to shop again. April, i hope you read this a rethink your actions- and to your employers- FIRE HER. read more

I had an appointment with Kat to take out and move up my extensions. From the second I sat in her chair, I knew I was in good hands. Not only was she extremely professional, but she made sure I was comfortable and my hair was the way I wanted it. I highly recommend seeing Kat for all things hair related. You won't be disappointed. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Toms River, New Jersey

i was very upset. i accidentally bought conditioner instead of shampoo, and when i went to exchange it the lady told me that i couldn't due to the sale being over. but i just don't understand why i could exchange it even if it just ended. i didn't even use the product, and i had only purchased it a few days ago. actually bs in my opinion. no happy. read more

Just went tonight at 828 pm to grab something quickly and the store was closed early yet again . Went two times and they were closed 30+ minutes prior to closing time . Not a good thing. I'll be taking my business elsewhere . Why post a time when you have employees close when they want ? read more

Store closes at 9:00pm online they closed at 8:00pm And Vanessa refused to let me in even when I already paid for an online order an hour before they closed and got there at 8:15 I had to lie and say it was for a wedding in the morning to make her give it to me. She persisted to huff and puff. Never want to be treated that way on the day before my wedding which I told her read more

Store should be CLOSED DOWN just because of the Rudest, most miserable employees i've ever seen. Must be bored and have nothing to do cause they don't help you or bother to see what you need help finding instead just circle around you standing on your back watching your every move - I'm from A different state, been to over 10 different Ulta's and have never seen a worse store then this one. Didn't get there names but one employee & what looked like the manager should find another job if they hate theirs - both miserable & both walk around breathing on your neck assuming your stealing a $3.50 item ... i actually rather shop online and not even get aggravated. Why hire employees & managers that hate their job & want nothing to do with people? .. seems odd to me read more

I was excited when this ulta opened next to the mall. You're not greeted when you walk in, the girls give cold looks (yes even with masks) I don't feel happy to be there. My friends said they all had the same experience, I just wanted to see for myself and they were right. They seem annoyed when you ask them for help. New Sephora opened in Brick ...Now that's customer service, this ulta should learn from them on how you treat your customers. Not going to this location ever again. I rather drive another 20 minutes to the other ulta or Sephora lol read more

You would think placing an order online would be a simple process. Not at Ulta in Toms River. Wasted half hour of my day. Maybe this will get to the right people and they can correct the process or they should close up shop read more

I want to express my thank you to a outstanding customer service representative Bella in the Tom's River location (ocean county mall) She went beyond the call of duty to help me find the correct product and understand that I had to keep the cost down. Bella never have i had a better experience in any Ulta store thanks to YOU!! Being a long time customer of Mature age I was Is anxious to post my review. Bella you could teach the orther employees customer skill manners. read more

If I could give zero stars, I would. And I didn't even walk into the store. On February 4 my friend and I decided to stop by Ulta to quickly grab a tooth-whitening item. We saw on the glass by the enterance that the store hours were 10-9 on weekdays. We ATTEMPTED to walk into the store at 6:55PM, and were not-so-kindly greeted by a disgusted look from an employee. As we walked towards the door, we were not even five feet from entering as this employee stood and stared at us as she locked both doors. She did not attempt to let us know about the new closing hour, and instead let us stand outside wondering why she locked the door in our face, despite letting two other customers walk into the store not even a minute before our attempt. Lady was miserable and showed no respect towards her customers. read more

I just want to say that Stephanie in the Ulta Beauty Salon at the ocean county mall store is fabulous.

Moved to the area about 2 years ago.. after trying 4(!!) other salons in the area in tried Ulta. Sarina is a magician!! My hair has never looked so good! The color is always perfect/ the cut grows out nicely..& she is a pleasure to talk to every time I am there. Very lucky to have found her! read more

I bought a touch- up product for my hair and when i opened it to use the product the activating lotion is missing. Went back the next day to do an exchange but the cashier told me that it's not possible to do. She called the manager and in our conversation she even doubted if they are even selling that product. They don't care if I got the receipt not even if the credit card that Ive used to buy it but because it doesn't meet with ultimate rewards member number which I did not even gave them. They said I have to call the customer service number to be able to the return. The number they gave is not of the customer service but instead the person who answered connected me to customer service. To cut the story short, it took me more than an hour of waiting and talking to customer service to be able to hear that they will gonna either call me or email me after they will received answer from the email they sent. I just can't understand how hard it is to do an exchange of the product not even a refund. They even check on my driver's license instead of just checking just the receipt and credit card. It might be an honest mistake but it is not worth the time and stress that I've been through aside from not being sure if I get what I'm asking. read more

Danielle at the Benefit brow bar is amazing! I was looking for somewhere new to get my eye brows done as I wasn't very happy with where I was going and ended up booking with Danielle, so glad I did! She gave me tips on how and why to let certain areas grow out so we can reshape my eye brows and she was very helpful in recommending a new brow gel and mascara for me as I was in need of those as well. Overall left very pleased with beautifully arched brows and awesome new products to use. Will definitely be coming back in a few weeks read more

I have always loved ulta for the inclusivity and diversity of the brand. I have never once had an issue with customer service or any of the girls there they have all been so lovely, i've gotten my hair done here, my brows I even come here regularly to purchase product. You may be thinking why I am giving this place once star if i love it so much, well, I truly believe that since coming under new management it's become a very negative place. When I went there to purchase some products, I said hello to one of the new managers, I believe her name to be Lauren and she completely ignored me. On another occasion, I was looking at some of the Ulta beauty line products and I said another girl named Paige who I assume is the manager, tell a girl she wasn't allowed to go eat until she was done doing whatever which is a reasonable request, but the WAY she spoke to this girl who was so sweet in helping me was beyond me. it's not the first time i've seen them talk to the girls like this. and i feel like the team of girls they have are so helpful and sweet and have amazing customer service from what i have seen the last year i have been coming there i can only assume that the entire reason for the tense and uncomfortable environment i walk into is due to it being under new management. read more