It was just though I had already done my research on the product online. I took the manufacture's suggestion for a replacement for their discontinued foundation I had used for at least a decade. What arrived by online order as there are not any company shops left in the area , was not remotely usable and they gave me free access for a return. I got another recommendation from one of their online representative who suggested a different product and color. I was able to find a sample tester in a local Boulder ULTA but they had no stock. I went online and found that the Superior shop did, so I did an online order with pickup in store at that location. The staff member I talked to before going down there to get it was very helpful in telling me they could not hold the 2 days I needed to do a simple hold. As it turned out I was able to get a ride that day, but if I had not, my product would still be waiting for me. This store is much larger than Boulder's with a larger and more helpful staff. It is brighter and more attractive in every way. And compared to the "inside Target" locations, not even similar. Go to Superior for your products when in Boulder County! read more

I have no issue with the products I have purchased, but, boy do I have an issue with Comenity, their credit card processor! I paid my bill in full, 6 days late, and they still charged me $43.00 is past due fees. It's more than the amount I owed & paid. They also charged me interest -- even thought the account had been paid in full. If you shop at Ulta, beware of their very unforgiving credit system. It is usurious. read more

There is a reason why I shop online. The dirty looks & the attitudes one receives while shopping, especially while returning something, it is always met with snotty attitudes and accusing questions. These people need additional training on customer service. read more

As much as I hate Amazon I shop there for beauty products. The hostile, incessant harassment at the checkout for my phone number and email address is crazy. Not sure if they get some sort of commission but it's the most unpleasant 5 mins of the day getting past the bullying and hostility. Management needs to look at that practice, losing big time customers. read more

Somebody needs to tell "Rochelle" that No Means No! I understand that the employees are forced to ask about the credit card, but she is so rude and won't take "no thank you" as an answer - to the point where she's talking over you, ignoring your actual questions, and making customers and the other employees nearby extremely uncomfortable by repeatedly asking and taking way longer than needed to ring you up. Please back off! I said NO about 3 dozen times! And it happens every time I come to this location. I also had my hair absolutely butchered by a trainee in the salon here to the point where another stylist had to step in and fix it mid service. A trim and bangs were taking 2+hours and extremely uneven...I was almost in tears. The stylists and cashiers at the Longmont and Arvada locations are awesome - shouldn't have to dread going to the location closest to my house. read more

Worst customer service! Please do NOT shop here. I was amazed and so confused at how poorly I was treated the minute I walked into the store requesting an exchange for conditioner purchased a week ago, used 3 times. It makes my hair incredibly dry and greasy. I gave it a chance and decided it was too expensive to just throw away. The sales clerk was immediately offended and rude. My interaction with the manager was very unpleasant. She was condescending and passive aggressive. Do yourself a huge favor and shop somewhere else. read more

I've had great service at this Ulta for a few years. Not sure on the downvoting but even just recently over the last week, I've been in three times. Each time, the staff is nice and helpful, and we're happy doing their jobs. Love the deals and winter specials. They have amazing soaps and creams under a 5 for $10 deal. I love the selection of fragrance, and they have a great bonus soft blanket too! The associates are great to help with questions. Everyone was following covid procedures fine and I felt safe and clean. Thanks guys! read more

The customer service was outstanding. I was there in the afternoon and the person on the sales floor helped me find numerous items. I need help finding make up and this store delivers. I'll be back for the Lancolm eye balm which you were out of. read more

Sarah! What can I say? Came in there a hot mess, I did. You cleaned up a monochromatic color and made it next level! Thanks for the care and the cute style. Can't wait to see you again! read more

Bernadette, the manager was incredibly helpful. She took her time to teach my daughter about make-up and took us around the store to share her favorite products with us!! We'll return soon!! read more

Everyone at this Ulta is great! I had an emergency need to get a hair color and they worked to fit me in. Alyssa (pronounced Alee-see-ya) was super! She knows her stuff and even took time to suggest some things that would really help my hair. Bernadette (i think that was her name) was checking in on customers as she could, as I think they are understaffed, but she made sure to check with everyone to make sure they found what they needed. They really made my week!! And my hair looks and feels great!! Thank you to the great staff at this Ulta (Superior/Louisville)!! read more

so today i went to ulta with my sister to grab some bath salts due to me having a cold. i wanted a relaxing evening, that's not what i had it was quite clear my appearance was unsavory due to my cold i was very tired, hot and had a variety of stomach pain. i am aware you don't care for my sob story i was just laying out why i looked the way i did. because i felt it made a huge difference. i was immediately followed around the store by a lady with glasses and a small bob haircut she was on the elderly side i would imagine. had you guys following me and my sister the entire time and staring at my bag. and the previous week i went there and spent a great deal of money on some skin care. i have already retuned it to a different location. due to this misunderstanding. after i was ready to just go home and take a bath and relax and feel better i notice they called loss prevention and a bulbous woman with a very awful attitude proceeded to look at me and my sister the entire time. ALSO the bubbly blonde can't do basic math. we where stalled at the register for 15 mins due to her inability to count and worrying that i stole bath salts. i didn't i paid a whopping 6.00$ for them. the main thing i want to get across is that i was poorly profiled being in that store numerous times due to it being the only one close to my home i prefer it. but now i will pay for the respect and go to saphora. clearly my money is better spent at a place where i pay for respect. i feel terrible about writing this. i don't like it but having that large angry woman follow me and my family out to watch us get in our car "maybe copied my license plates" she will find I'm no criminal. i have no need ever to shoplift and to be as real as possible i saw two young ladies take mascara but you where busy following me and my sister because we where not blonde and had fit bodies or even looked like we had money. im extremly offended by what they all did to me. tonight. i never get profiled as a criminal. i was just having a bad day and looked a little unsightly. i would greatly appreciate a apology from that ignorant woman who sees a man with a purse and thinks im trying to steal cheap soaps and makeup brushes. this message will probably be removed but i just want you guys to know this place is awful. I've learned why they only have two stars. poor management is pretty much it a poor manager with a terrible eye for profiling people. like i said two young blondes stole mascara but they got in and out because you where following two 30 yrlds with colds and just wanted a hot bath to relax. you guys are extremely rude. also learn math don't depend on the computer its not a pretty skill. read more

DO NOT GET YOUR HAIRCUT HERE! Know this: I normally do not complain, but this experience called for a warning review. As pleasant and easy-going as the lady that did my hair was, my hair did not come out like I asked. Granted, the haircut wasn't necessarily bad. It was an average haircut. However, if you are looking to get a nice classy haircut upheld by high standards, do not come to this ulta. It just won't meet your expectations, it sure didn't meet mine. The bangs I asked for were subtle in the picture I showed Samantha, yet I walked out of there with choppy bangs. Even my roommates said, verbatim, "Yeah, the bangs look janky". This wasn't even the worst part of the experience. Samantha was blow drying my hair at an extremely hot temperature to the point where I was flinching. I tried to suck it up for a while but after continual scorching pain on my scalp I had to let her know that it was too hot and to turn it down. Steam was coming off my hair and I really wish she would've put heat protectant as I really like to keep my hair undamaged and just normal haha. We had a really cool conversation, but Samantha just simply wasn't qualified for what I wanted in a classy haircut. As harsh as that sounds, I am merely posting my complete, and honest opinion here. Another unpleasant part of the haircut was when she was washing my hair. She was really rough on my head and hair while washing it. She kept bumping my piercings and got too close to my ears. I get it. You want to really scrub the grime out, and I appreciate that! But could you do it a little more gently near my face, please? Finally, when I checked out and gave a $5 tip (which in hindsight should have been 0) the cash out lady gave me a hard time and shamed me for not giving a higher tip! Totally unprofessional! This ulta staff member, Emily, really capped off the bad experience. That's all. I really wanted to put it out there, plain and simple, that the haircut I received from ulta was tacky, unprofessional, and average at best. read more

This location is absolutely horrible. I understand that most these women won't ever have anything going for them so they turn to Ulta and think they are makeup artists... HA! The customer service is horrible every time I have been in. If you need to find something good luck half of the employees don't know where to find anything, they will just tell you it's out of stalk and try back next time. This has happened multiple times and I end up finding what I need on my own. The management, team members, and upper management is a total joke! read more

This used to be my favorite location. There are new employees there and they are not nice, especially the cashier. I won't say her name, but her name starts with a D. Last time I was there she had a bad attitude, when she asked for my phone number she rolled her eyes at me and was not nice at all! She seems like she does not enjoy working there and always has a bad attitude. She did not say a word the whole time she was helping me check out, just plain rude and bad customer service read more

Why dont you carry the same lines at all locations. Went into Superior CO location fir Clinque eye liner & they carry practically no Clinque. What a disappointment. read more

DO NOT WORK HERE! i wish i could give this store 0 STARS. it was my first week on the job, i learned the cash register, and other employees were very helpful but others weren't. including the manager (Bernadette) On my third day one of the computers went out, i had no idea what to do but restart it and the manager told me "call I.T and figure it out" i didn't know the store number or anything.... i then got frustrated because i was the only cashier up front and was slammed with people but when i ask for help i got treated like i was stupid... then i went on break and got called to the "office".. i proceed and sit down then got ask "what's going on, do you have issues going on at home?" i was baffled by that question, i didn't know how to answer so i left and went to my car. Called my mom CRYING on the phone hensing it's only my 4th day and i get ask such a deep and personal question, i didn't return to work... read more

There must have been a turn over in staff, because staff was all around and ready/willing to help with questions. All three associates collectively shared their knowledge and were not aggressively selling me things. I had questions about cruelty free hair products, eye makeup, and hair irons. Maybe I lucked out, but I'll be returning to this location. read more

Came in looking for someone to fix my husbands haircut and Lacey did an amazing job! She took the time to listen and show us pics of hairstyles we were looking for. She was very personable and with 18+ years experience knew exactly how to do his hair how he wanted. If you're looking for a knowledgeable down to earth and professional hair stylist look no further. Thanks Lacey! read more

Upon further visits i've changed my opinion of this stores quality. the first time I came in the Boss had just left and everyone seemed really friendly. I decided I really liked the place and that Id go back again. However, upon my return i found that some of the professionalism I had experienced before was gone. In fact, i even overheard some workers saying racist jokes to each other. I realize people say things when they think nobody important is listening, but acting like that in a work environment made me and i'm sure other customers uncomfortable. Racism of any kind including micro aggression is not acceptable and I will not be returning. read more

I've always loved the Ulta concept. They feature both the high end and the low end of beauty products. This store did just that, but the staff was AWFUL. I was so excited to find that Boulder valley now had an Ulta, I was living in GA prior and had one near me which I really enjoyed. Friendly staff, great products etc. But something must be wrong with this brand new store. The staff were extremely unprofessional and rude. I came in looking for a contouring pallet and was greeted by a tall slim girl with long blonde hair. She seemed to be pretty knowledgable so I asked her if she would use the pallet on me to try it out. She told me numerous times that she "had no idea what she was doing" Great start. Then later in the conversation she told me that she was a manager. Seriously? It's your JOB to keep up with the latest beauty products and applications. It ended up looking horrible. As she was (trying to) apply the contour she kept telling me that "your foundation is soooo not the right color, this is crazy. You really NEED a different color foundation. Girl this is WRONG." This may have been true, but the way she told me was extremely rude and judgmental. She should really be retrained or something. EXTREMELY DISAPPOINTING. After the horrible experience in the makeup department, I decided to give It a second chance in the salon. I had a KaraStraight treatment done which turned out nicely but the process was yet another disappointing one. The stylist working on me was quiet but I didn't mind that much. Yet every question I had about the hair treatment I had she returned to her binder because she "wasn't quite sure " This was a $175 dollar treatment, so it was very worrisome to me that she knew nothing about it. She did indeed tell me that I needed a special shampoo and conditioner to prolong the treatment. She showed me a few and while I was waiting for the treatment to set I went to the front to purchase. Everything was going alright until it came to the straightening process. She used this seemingly useless straightener that vibrated when she clamped down. She had to go through my whole head of hair and straighten about an inch section at a time. This is extremely painful because each run of the straightener she would pull little strands of my hair!! This was like AN HOUR OF HORRIBLE PAIN!!! And I have a VERY strong scalp! She also touched my ears and forehead with the straighter MULTIPLE TIMES. I was so happy when the process was finally over and all I wanted to do was get out of there. I was about to get up from the stylists chair and she asked me "can you do me a favor? Can you return that shampoo and RE-PAY for it?? So I can get credit for it??" I was appalled. First of all, she should of mentioned something MUCH earlier, perhaps when I was picking out the shampoo with her???? And second, this is just horrible customer service. I tentatively agreed to do this. How ridiculous. Finally I went up to the register to pay, I waited 5 mins then had to explain to the same cosmetics girl that I had to deal with earlier, why I needed to return and then re buy the hair products. They made me walk back and forth twice all the way from the register back to the salon TWICE FOR SOME STUPID REASON I DONT EVEN KNOW WHY I WAS AGREEING WITH. All together my visit was horrible. I wish I never stepped foot in this place. read more

Walked in the door and was mobbed by 3 people shoving a bag at me. No thank you, I said, and they rolled their eyes at me. I was just looking at the new store, so I walked every aisle and pretty much every single item that I looked at that they advertised for sale was not in stock. Empty shelves everywhere, or shelves restocked with other products that did not match the labels to try and make it appear that they had more stock than they really had. I was stalked the whole time I was in the store as If I was some sort of thief. This obnoxious sales person followed me around and was standing at the end of every aisle as I just browsed around checking my flyer against their stock. After the third time I had to ask to get by her, I asked if there was a problem and she said no, but kept following me and watching everything I did. This is really annoying and insulting. Tags on the shelves were not accurate and items marked as buy one get one at 50% were not honored when I went to check out. Check out person was slow, and condescending and wanted to argue about my coupon. There were 3 other cashiers and every one of them was arguing with the customer about their coupons. I just pushed my tiny little purchase of 4 bottles of nail polish back at her and said if it was not on sale as it was marked on the shelf and if my coupon was not going to be honored then I was not going to buy, and she gave me the offended valley-girl look and "ugh!" response. How incredibly RUDE! What I found is that their products (if they have them) are very overpriced and miss-marked as on sale when they are not, the people working there are obnoxious or simply stand and ignore the customers, or they argue about coupons and offers. I would suggest walking 100 yards south to Sally to get what you want at a much better price without the hassle and stalking. Never going back in this store again. read more

I agree with the rest of reviewers; this location is awful. I went in to process a return that was within 30 days of purchase. I didn't have my receipt but am a rewards member with them and was told when I called in that they can look up my receipt through my rewards membership and issue the refund just the same. Instead, when I went in they said there is no way to verify payment so the best they could do was store credit. I work in customer service myself, so I try to cut other people in the industry some slack. But the girl at the register seemed to have no idea what she was doing and was, quite frankly, rude and unhelpful. Since I now have store credit I have to get rid of, I'll go out of my way to find another Ulta. I will not be returning to this location again. read more

I went to the store yesterday to purchase Redken products. After the buy one, get one 50% off coupon, my total was $62. There was a sign that stated there was a "Free full-size Extreme Play Safe with a $40 Redken purchase." While checking out, I told the cashier that. She looked under the counter and said: "I have nothing called that up here." I repeated what the sign said and she then replied: "I don't even know what that is to look for it." I replied, I just told you what it was and she said the exact same thing again. She did not offer to go to the back of the store to check the sign and didn't offer to ask someone else. Yet 2 registers down, the employee offered to look for something for her customer she was ringing up. The employee ringing me up finished ringing my items and without even offering a bag for my items went to hand me my receipt. So I spent the required $40 and left the store without the free gift that was advertised. She also did not ask for my phone number so I could earn rewards. I contacted customer service and they did not offer to make things right by shipping me the free gift or asking for my number so I could get the rewards. I've decided to return the product and purchase elsewhere. Honoring what you advertise and ensuring the customer receives excellent service should be a top priority for any business, even more so today with more people moving from in-store shopping to online shopping. The paramount component of providing excellent customer service is employing the right people who will represent your company's core values with respect and integrity, ensuring every customer has a positive shopping experience. This employee not only refused to find out about the free gift, but she also didn't ask for my phone number for rewards and did not even offer me a bag for my purchase, all with an attitude. Considering it is her job, it would not have taken a lot for the employee to be pleasant and helpful and either go check the sign and/or ask one of the other two employees behind the counter about the free gift. There are far too many other businesses with employees who love their job and go above and beyond ensuring excellent customer service than to deal with attitudes and poor customer service. read more

Debbie and dawn were THE BEST!! This is my favorite ulta store I have ever been to. Everyone is so sweet and helpful and I will never go to another one! Had the greatest experience. I will definitely be back!! read more

This is my first yelp review but after receiving such good service at this store I had to make an account to review! This store is now my go to Ulta. I usually go to the orchard one but I found this staff is much more knowledgable and way friendlier. The girls always greet me and give me tiny samples with my purchases. Incredible that the shelves are always neatly stocked and I've only ever had to ask for a product once, it was just in the back! Two managers in particular have helped me in the past, one with purple hair and another with dark hair, very nice ladies. The staff is always attentive and kind. About two week ago I decided to make an appointment for the salon and I was not disappointed! Gizel in the salon is amazing, super friendly and very talented!! I'm not sure if they have a current brow person or not but I'll be making an appointment here when they do! read more

The rumor is true.... Ulta is selling used products as new. The foundation I went in for (last one in stock) was opened and used. Thank goodness I checked before purchasing. At first I was annoyed but I figured that I could find another foundation in my shade, but in a different brand that met my needs; however, their inventory was nearly non existent. The store itself looked messy and the sales reps knew nothing about the products they sell. read more

I had previously heard bad things about this location, specifically the salon, however, I figured a simple eyebrow wax would be fine since I had a gift card. I went to this location and the esthetician lifted a little bit of skin above one of my eyebrows, which had never happened to me before. She showed me and asked if "that was okay", although it kind of had to be since she had already done it. I should have had her stop there but she said she would apply some kind of oil to do the rest. She lifted a large amount of skin under both of my eyebrows too! I was also very specific in saying that I didn't want them too thin and she did that as well. Now I'm left with raw, burning skin and thin eyebrows. I wish I had never gone in and I will not be returning to this location for any reason. read more

Absolutely a wonderful experience!!! Marshe listened to all my concerns and helped me address them. her customer service was amazing, and even though it's not the closest ulta to me, I will 100% go back to work with her again!!! read more

I have been to this Ulta probably 5 times and every time I go, they are out of what it is I need. I have never seen a store that never has anything. The store is very messy, unorganized and the people that work there don't really know their products or where anything is. I'd give this store zero stars if I could! I end up going over to Target and I can find what I need and the staff is knowledgeable and helpful. read more

Customer service is lacking. I walked in and spent 20 minutes in the store with no employees approaching me to ask if I needed assistance. I finally walked to the front to ask for help with getting a sample. The 3 employees were just hanging out in the front doing nothing. I was told that Ulta doesn't give out samples of their products due to liability reasons. I find it interesting that their major competitors and other department stores have no problems providing samples of their products and don't blame things on liability. Now I remember why I rarely shop at Ulta and prefer to give Sephora all my business. Their employees are super helpful and proactive, and I can try out a product before making the investment. read more

I don't understand how this place can be so consistently bad every time I go in. None of the employees seems to understand what "customer service" means and it's frustrating. When I ask for product recommendations, I'm usually met with a blank stare - I've gotten better help from other shoppers. Apparently I'm one of many who have had the same experience. And don't come in here asking "where" something is, because even though the employees stock the shelves, they have no idea where anything is and don't care to try to help you find it. I've stopped shopping here. read more

I just recently just got my hair dyed there and it was not a worse experience ever in my life!!! The lady looked like she knew what she was doing but half way through It didn't seem like she did! I was dying my hair lighter so she bleached my hair,every time she makes more mix it an extra $12.. She went back 7 times!! When I got my hair done somewhere else before and the most they went back was TWICE!!!! She over used so much product that it start burning my scalp so bad. while bleaching my hair she took her sweet time doing it and my whole head was bleach the crap out of it. Then she told me on lets go wash this out and left my front half bleaching and it was burning like crazy and I asked her to wash it out she told me no it need to stay in about 15 more minutes. Mind you my scalp felt like thousands of red ants were eating my head. After all of that I just wanted my hair blowed dryed so I could just leave but while blow drying my hair she put it on the highest heat AND put it 1 inch away from my head! She then pointed out oh hey your heads bleeding. I was thinking probably because you left the bleach in for an hour and half and it burned my scalp!But I asked her to turn it down 3 time and she still held it an inch away from my head. After my hair service their my scalp was just so messed up!! I have a bunch of flaking skin off my head now!!!!! I'm so pissed it's not even the color I wanted and horrible service period 150$ for this crap no thanks it was suppose to be under a $100 that's what she said during her consult! read more

I spend a good amount on prestige makeup brands and I keep trying to like Ulta as I appreciate the deals they occasionally have and the freebie gifts with purchase. In this way, I prefer the marketing/sales concept Ulta utilizes over Sephora. That said, I have never encountered such a group of terrible women/girls. Upon first glance, I wonder if they understand their brand. They are dressed sloppily with unkempt hair in various stages of faded green, yellow, orange etc. You wouldn't guess that it's their job to promote makeup and hair care products. So both, the store and the women working there, are sloppy. But maybe they are helpful and courteous? NO. Today, my last trip to this store ever, I went in to purchase a specific prestige brand foundation. My shade was not displayed so I asked for help checking anywhere else where stock is kept. You would have thought I asked for a kidney. One quick glance in a drawer and I was told they don't have it and don't know when they will. I inquired about whether I could have a tester until more stock is ordered and she laughed and had a very snotty tone when she explained its their policy not to while rolling her eyes. I have had this situation occur in the past and have always received a sample to get me by until I can drop the $45 on a foundation they never seem to have in stock. I had decided on the way out to ask about a specific item and I asked MULTIPLE annoyed, angsty sales girls if they had it and if so, where was it in the store. Each girl avoided looking at me and kept playing on her phone or talking with another sales girl. Two girls said, "no, we don't." Not THREE feet from the last girl I asked... there it was. Many of them. I purchased it and said, "In case someone else asks for this, you do have it and they are literally right there." She didn't acknowledge that I said anything and turned her back to me and started muttering, presumably into their little ear piece communication thing. I really wanted to demand a manager as I was livid about these rude, arrogant sales girls. I then realized that one of the women I had tried to speak to WAS a manager. Seriously, Ulta Corporate Offices, please either shut down this trashy location or fire these terrible people who you pay to do a job that they clearly do not enjoy. Treating customers so poorly and not doing your job is essentially stealing. You get a check you don't earn. I'll be escalating my complaint as I cannot believe how rude and disrespectful those women are. I will never return and would be fine watching Ulta go under completely if enough people have had similar experiences. This ULTA is the waiting room for hell. read more

Decided to finally check out the store for a manicure. Called first for appointment and wasn't told until I came in that they ONLY do gel, which is fine except my main concern was cuticles felt dry and I really wanted my nails/hands cleaned and hydrated and less concerned about the polish. It was $35 so I thought- this better be good and had high expectations for Ulta. Should have gone to my local Asian shop. First step was to wash my hands- so I did. She barley filed my nails, and did not clean cuticles at all or underneath nails, barely pushed backed cuticles, and I asked about the process and was told "we do a dry manicure". I've never heard of that. All in all a 10 year old could have done that and I could have done better job myself. There was no "experience". My hands felt more dry afterword and the polish job was not great. Take your money elsewhere. I would agree with other reviewers- staff needs training. Will not be back here for anything. read more

Came in one day and decided to get a hair cut. I was welcomed by Gizel, in the salon, and she was AMAZING. She not only did a fabulous job on my cut, she was very professional and listened to me. I will be back to see you! Thank you! read more

I am very pleased with the haircut, color and highlights provided by Gizel in your Superior, Colorado location. She is a very good listener and, with her expertise and creativity, helped me decide what to do with my hair. I met Gizel after a hairdresser in a salon in Boulder did not listen to what I wanted and did what was "in" or how she thought I should wear my hair. I liked Gizel's style and customer service so well, I just had my second appointment with her and remain extremely happy with her and Alicia (who works with Gizel). I highly recommend this salon! read more

So excited to finally have this store here! I was able to find my product easily and had great customer service. I was able to inquire about the salon and I'm going to try it out soon! This store has everything a gal could want! read more

Never go to this Ulta Beauty, they have the worst customer service I have ever experienced. The manager made me pay more money for something I already bought because the tax was different and instead of giving customer service she walked away from me. Even the higher managers did not seem too concerned with the lack of respect for customers. read more

I wish I could give even negative stars to this location. Other locations are a bit nicer, however, the people running this location don't understand customer service...at all. I tried to return an expensive device, albeit more than 60 days later, less than 90 - their receipts and website say after 60 days you can return for in-store credit, (you do need to be a rewards member..I am.. and have a receipt...I did). The clerk told me no, they won't take it, to try another store?!! I pointed at the receipt and referenced the policy..she called her manager and told me again...ok, 1/2 store credit/the lowest price we have on the product (or something like that). Hmmm..product still selling at full price. I'm now taking up the issue with the device maker themselves, who are much more appreciative of my business to say the least! Don't let this store dictate what you can return...contact the manufacturer if necessary. I did.! read more