Awful experience at the salon. I paid $150 + for ash blonde balayage highlights and I ended up with brassy ombré look. The stylist was nice, but not forth coming with the results. She decided to style my hair by curling it, and then showed me the horrible results. Stated she could tone it again to get the shade I want, but why wasn't that done in the first place? Then proceeded to say it would only take 20min to fix, but wouldn't have time and would have to come back tomorrow.
I wanted to make sure I wasn't going to be charged an additional $50 for the toner and she said she wasn't sure and booked me for the next day. Called the manager to make sure I wasn't going to be charged because I was actually booked with another stylist. She said they would have to wait to hear from the store manger to find out. They called me back the morning of my next appointment and not only canceled my appointment because supposedly they didn't have anyone to help me and the proceeded to say that they would not do it for free because they didn't feel it was appropriate.
Mind you, this decision was made without the salon manager ever seeing my hair. I will never recommend this salon and I will never go back. I gave them a chance to correct my hair and they did not care to. I have contacted Ulta's main customer Service and they have wrote a report on it and I'm hoping this company will do right by their customers and give me a full refund.
This whole experience had me in tears, not only for my hair disaster, but how I was treated.
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