This Ulta is amazing and is 100xs better than the Sephora inside Kohls. Love the staff here, the selection, and the point system. Mary, both of the Jens (Jen C Brow Bar and manager), and Alicia are all wonderful as are the majority of the staff I've been in contact with! read more

I never leave reviews anywhere, unless the experience is super great or super awful, and unfortunately, this appointment warrants a review. I just had the worst blowout experience of my life at this Ulta. Where do I begin? I'll try... I'm traveling for work and told the stylist, Brenna, I had a work event tonight and wanted to look nice. I wanted a normal, volumized blow out with soft/bigger curls, which I get often... it was a disaster on all fronts. Granted, Brenna is probably a newly licensed stylist, however, I feel like Ulta should be training their stylists better to prevent things like this from happening. First, I have thick hair. Every stylist I've ever had shampoos my hair twice to ensure the scalp was reached, especially when you are going for a volumized blow out... the scalp needs to be cleaned and not weighed down! Instead, the stylist shampooed my hair once and didn't touch my scalp. She barely touched my head, in fact. My hair literally felt gross afterwards. Her conditioning took 5 seconds. Total bowl time was less than 5 minutes and I have a TON of hair. One of the reasons I go to Ulta when travelling for blowouts is I can count on the scalp/bowl massage... Did not get that this time at all. Such a bummer. Then, we hit the chair. She blow dried my hair for nearly two hours and it's still wet. I'm NOT a hair stylist but I know how to do a blow out (get the hair 80% dry then start using a round brush). She did none of that. For nearly two hours, she used a DRYBAR electric brush dryer and when one stylist asked her if she liked the tool, she said "no, her hair keeps getting Stuck in it." Like, isn't that your que to stop using it? ugh. And, with every section she touched, she lathered my hair with a leave in conditioner spray. I am all for products, but this made it even heavier (why would you do that when the goal is volume, light and bouncy)! My hair literally looks like crap. It's frizzy. It's still wet!!!! She didn't talk the entire time, either which just made it awkward. At the end, I ended up tipping 20%, but I am a HUGE tipper, because I truly value people`s time and talents. Had she done a decent job or even asked for help, I would have tipped this girl better. I just felt like she didn`t care, and neither did anyone else who saw the outcome. I'm sure she's new but someone should have stepped in to help Brenna or salvaged my hair. I'm Literally going back to my hotel to wash this crap out of my hair and dry it correctly. A total waste of $52 and 2.5 hours! read more

I've been in the Sandusky, OH store many times, and have had excellent to fair customer service. It seems they need to hire more help on the floor, as when they are busy you do have to wait for assistance - but this is true of anywhere retail. I've found the staff to be friendly and knowledgeabe about their many products. They have an excellent inventory of everything, and the few times they were out of an item, I ordered it online and it was delivered quickly. read more

I was in town with my young niece who currently loves to experiment with makeup. She begged me to take her to Ulta. We have many in California, and they are very nice, so I was happy to take her and check out the products. This Ulta is very nice and organized inside - lots of products. However, I have to rate it only 2 stars, because the customer service is bad. In the 45 minutes we spent in there, not one associate came up to us, or even made eye contact with us. 45 minutes! At one point, I was looking for some wipes to take some makeup off my niece's face and was verbally expressing it out loud as I wandered around the store aimlessly. (i.e. to my niece: 'Gee, I wonder where those wipes are at?') I had a worker within a foot of me and she never even acknowledged us. The store was not even busy; there we maybe three other customers there! Needless to say, we did not buy anything. read more

Don't waste your money. My signature haircut took less than 20 minutes. Took an electric razor to cut the back of my hair off and she was done. No shampoo, no blow dry. Terrible! read more