Got a eyebrow lamination and they are falling out and look terrible. They were trimmed uneven and barely tinted. Photo is even with some brow pencil. $120 is crazy for this. read more

Ulta Beauty - Hair Salons Near Me - Pottstown, Pennsylvania

Multiple workers I've had experiences with at this location were short with me and not willing to listen to the issue I was having. Not a great experience and I probably will not shop at this store again... which is a shame because it is one of the only beauty stores near me. read more

Workers are rude and not knowledgeable of products in store. Not welcoming or friendly, only worried about a sale. Don't recommend if you want to be spoken to with an attitude. read more

Last weekend, a friend of mine and I, went to Ulta to get recommendations on makeup. As soon as we walked in, we were sent to Jack for assistance. From just our introduction, Jack made us feel so comfortable, and eased my anxiety almost immediately. I was so nervous, since I had never really worn makeup, so it was pretty much new territory for me! Jack was absolutely amazing. Not only did Jack pick the makeup that best suited me, Jack explained very well how to apply everything, and even had me repeat what was done on my eyes. The whole process was extremely helpful, because I am a "hands-on" learner, and when I made some mistakes, Jack showed me what I was doing wrong and how to fix it. To top all of that off... Jack even wrote down the steps for me! I cannot say enough how incredible Jack was. If you are looking for makeup, go to Ulta and ask for Jack at the Mac Counter... (Jack also didn't push Mac completely, but suggested which products Mac would be best for and found a couple cheaper options for other products). I guarantee you will not be disappointed! Thank you so much, Jack!!!! read more

"Everyone deserves to be treated with dignity and respect." That is in your handbook THE ULTA BEAUTY CODE OF BUSINESS CONDUCT. I'm disgusted!!!!! How the employees treated my special needs sister. With any special needs you need to be patient with them but yelling is not a way to talk to someone. Making rude gestures telling us to hurry up because there was a long line. The lady behind us was in tears at how awful she treated my sister. She said it's OK take your time I'm not in a rush! Getting to the end my sister asked for some free samples . The cashier told her I'm sorry we do not have any for your kind. I told the cashier when she was ringing the last item up to stop we are not going to be purchasing anything from this store anymore. The fact that you just harassed and discriminated against an SPECIAL NEEDS ADULT to go fuck yourself! And we walked out because she was upset and shaking!!!. You DO NOT TREAT PEOPLE OR CUSTOMERS like trash even when they have special needs. read more

I went there today to go to the brow bar, and Missy was so great! I've never got anything done to my eyebrows before and she was so nice and made them look SO good! I 100% recommend going to Missy at the brow bar. read more

I went to get eye brows done at the location and the girl burn the hell out of my skin! I now have scaring. I had been to the brow bar in king of Prussia and Collegeville and they where both wonderful. When I went to the manager she refused to admit what had happened even though there where clear burn marks. And did not even apologize for what had happened, she just offered a refund. I wasn't telling her because I wanted a refund, I was telling her because her employee doesn't know what she is doing. I doubt she even addressed it with the brow girl later. Which means she still doesn't think she did anything wrong. Aka. Do not go there to get your brows done! read more

Abbey did my make up for a party tonight. I got so many compliments!! She did an amazing job!!! Thank you so much Abbey!!!! I recommend Abbey to everyone looking to have an incredible make over! She is the best!!!! Thank you again Abbey!!!!!!! read more

This store has less than favorable customer service. Filled with teenagers who have absolutely no idea of products or professional courtesy towards customers. Their manager is worse! Rude and full of bad attitude. I came into the store looking for products that their online inventory system said they carried. The young girl I asked for help looked at me like a deer at headlights! As a loyal customer who has the store credit card and gets all skincare and make up from ulta I expected to be treated better. I won't be coming back to this store( which was my fav store). She ordered my product online and upon asking on when I'll get my receipt in my email she became impatient and showed me her eyes with a high pitched " you'll get it!!!!"...I didn't retaliate but didn't appreciate the tone or the behavior of the girls there! Didn't expect Ulta to fall below standard #upset # angry customer #UltabeautyPottstown!! read more

This location has been open about a week now and I have been in twice. The first time I needed help at the MAC counter and there was no one to be found. I also wanted to book a brow appointment with the benefit bar. Lauren was there and super sweet. With my appointment booked for a few days later I left. Fast forward a few days and I show up 15 mins early for my brow appointment,she is with someone so I shop around a bit; the woman at the IT cosmetics center was ABSOLUTELY AMAZING btw, and at my scheduled brow time I go over to Lauren who is finishing up with her previous client. She doesn't acknowledge me or say Hi, or she'll be right with me....nothing. The woman she is working on leaves and she takes a walk in client who had been waiting. At this point it is 10 mins past my appointment time and I politely ask her how long she'll be with that client since I made an appointment for 10 mins ago and I'm on my lunch break, she says 15 mins so I decide to wait. It is now 45 mins past my appointment time and she is still with the walk in client. I told her I had to get back to work and couldn't wait any longer. She offers to make me another appointment but doesn't appear to be bothered that I waited around for 45 mins for an appointment I booked days earlier. I gave it 3 stars because the woman at the IT cosmetic center was so amazing to me the whole time I was waiting (about an hour since I showed up 15 mins early) she never rushed me and she answered every question I had and even apologized on behalf of Lauren for how long I was waiting. I will be back for her, but definitely not to get my brows done at benefit which is sad because I have been a loyal brow bar customer down in KOP for almost 4 years now. read more

I had color and cut/style with Kelly. She did a beautiful job. She took the time to pick the right color and discuss treatment options. This is truly a hidden gem. I will be returning!!! read more