Nicole was amazing at my color match and addressed everything I needed. I really needed someone with expertise in making me look right and she delivered. read more

My daughter loves this place of course most kids do. She got some good stuff for her face. She gave me a beautiful facial with the product byom and fenty skin read more

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The people who work here are extremely rude and always unhelpful!! Came in to buy something that was in stock, I was told it was in the back and they refused to go get it! read more

I was checking out in line and the lead cashier was so rude to her employees it was uncomfortable to wait. The employee needing help, I assume she was new, was asking basic questions and was the only cashier at the time. Nina I believe was the manager and also seemed like she just didn't want to be there. Very uncomfortable experience for a beauty store. read more

Christy that works in the front is very rude and unprofessional. Asked for help with a fragrance and she tried to ignore me the first time, She really hates her job. Acts the same way in front of management. read more

They have it all and more in the let's make us beautiful store. The sensory overload hits you as you walk in due to the perfume spritz Olympics going on daily. Asthma people beware. the scents does keep men outside to not hover or manage your spending cents inside. Lots of dreams and hopes in this place. read more

I will start this off by saying, this is by no fault of the store employees, it is the ridiculous process of trying to shop during this insanity, as if being confined is not difficult enough, let's make it completely mind boggling. So, I am all about healthy curb side pick up, never let it be said I do not adhere to the guidelines set forth by the Surgeon General and all of that, not to mention I am Immune Compromised, therefore not going to play games with my life. I am a little too old to "play chicken" with this disease. HOWEVER!!!! The bone of contention I have is this: I want to give local business my money, I wanted 1 thing, seriously, but I was willing to buy 3 extra things with that 1 thing, just to make the order worthwhile. Come to find out.... Yeah it is not available online and is ONLY available "In Store" well my pretties; our stores happen to be working odd hours and we are NOT allowed in!! Being what I consider a "reasonable person" I write to customer affairs, perhaps they will ship the item to the store and place it in my order? Yeah "so sorry we cannot do that but call the store to see if they have it in stock and you can buy it there." Well I WOULD but they are not letting anyone INSIDE!!!! Seriously?! So, they want an employee of Ulta to be my personal shopper, as if they have nothing better to do?? I was indeed "Facepalming" and I am left frustrated. I DID price the item on another couple sites and yes I can get it however it is $20 more...That does NOT include shipping. I am a loyal customer of Ulta, I have been for many many years, I also utilize the salon in Charlotte at Hoover Creek, however this draconian mentality of finger pointing and do this to get that....Honestly I thought they would be jumping to take my money, apparently not... So here I sit, no highlighter and frustrated to boot.. Now back to our regularly scheduled nonsense :) read more

Ulta Beauty - The eye pencil I want....Does it really have to be that hard? - Cosmetics & Beauty Supply Near Me - Gastonia, North Carolina

The customer service sucks, there rude, no more free gifts, I hate it, just order online!

So I've been to this location several times. They always greet you when you walk in and tend to leave you alone while you shop. Well this day I wasn't looking for anything particular. I ran across a new foundation that they just received so I asked an associate about the product. She didn't know a lot just yet but she was willing to sit me down and find my perfect shade. We went through about four or five shades before finally finding the perfect one. I was amazed with their variety of shades for dark skinned women I was tempted to buy but at time I didn't need a foundation. There store is always clean and well stocked. Associates have all been nice. read more

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Everyone knows that Ulta beauty and Sephora are the main places to go when you are looking for specialty makeup so it should be no surprise that I frequent both places. This review is for my very first trip to the Ulta located in my new neighborhood. I needed some things and went to this location. Parking is not that bad for Ulta because it is situated on an end cap of the shopping strip so most people who park there are going to Ulta and these are not day long trips. With a beauty store you go in get what you need and then are out in 15-20 minutes in most cases. I was greeted upon entry and several people asked if I needed any assistance. I did because I was looking for something specific, which unfortunately they did not have. The sales rep that was working with me was very patient as I described what I was looking for and was suggestive with alternative products but not overbearing. I ended up taking two of her suggestions and was ever so pleased that I did. I noticed the staff was very diverse which makes a difference when you are a minority shopping for hair and skincare products. You need someone who understands that there are certain products made for minorities and which products are actually popular with said population and why. I am so satisfied with my products (Smashbox Always Sharp Waterproof Eye liner and lip hydrating cream) that I plan to go back and buy them as gifts for my family. read more

Harriet does such a beautiful job on her haircuts! She's very thorough and wants you to be completely satisfied with your haircut. I always appreciate her positive attitude and her attention to detail. read more

Shannon in the salon is wonderful at what she does, if you want your hair done right the first time go to shannon. Very professional and understanding, no judgement, very great stylist read more

I love getting my hair done by Shannon. she is very knowledgeable and always takes the time to make sure my hair looks great! Shannon is very sweet and takes the time to get to know her customers and what they want. I highly recommend Shannon if you ever get your hair done at ulta. read more

I come here to get my hair done and I always get the best treatment. Harriet has been the only to do my hair. She has colored my whole head loved it. Another time highlights loved it. And the other times just my regular treatment. But they all are great they work together with one another with hair tips and ideas. I love it. read more

Clean, bright, organized. As usual to Ulta, no greeting or offering of assistance, which is fine, I knew exactly what I wanted. How I would've gone about my business transaction if I were an employee, especially Lead Cashier as Dianne was: "Happy Birthday! Unfortunately we are out of the birthday gift this month, I'm sorry. Is there anything else I can help you with?" How it actually went down: "We're out of the gift. Do you have anything else to show me?" "Um. No." "Okay. Select email or print for your receipt." read more

It's so nice to have this big store in Gastonia . Lots of selections A lot of hair dryers and hair straighteners to choose from I have never had trouble with my choices being out of stock. Get a ultra card for extra savings The staff has differing knowledge levels, ask for some one who knows the products if you want help read more

I had a diamond reward for 25 off a service so I scheduled a treatment and it was mentioned it was a few bucks more for a dusting. I said it's truly a dusting because I don't need a cut or to notice. She said yes no one will know you got your hair cut! She combed all of my hair loosely over my head like nothing I have experienced or seen but I thought just a dusting of ends no biggie. Nor did I see the back while I was there! This went from a dusting to the worst hair cut of my life. She just cut on my longest layers so I lost once he's everyone is asking if I got my hair cut, which never happens even after a and inch or two. Then the right side is a couple inches longer than the left. Has nothing to do with my part I have tried everything and because I not have layers on top that were combed over my head that are longer than the bottom is it choppy and will not lay right no matter what. I tried waves below because straight and people will laugh at me. We are talking forever growing gone in a dusting. I am so frustrated because it has to be cut again so I will go from long to shoulder hair which takes a long time to grow back. I have yet to hear from the store. Oh and a ponytail does not even work. I went from a long pretty v flowing ponytail to the front and random long pieces. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gastonia, North Carolina

I had one of the most humiliating experiences of my life at this store. I'm from almost an hour and a half away and only get into town maybe twice a year. I spend on average about $350 on each visit. I don't need any assistance and I'm a very friendly person. I'm also transgender. You would not know this unless I told you but I'm living my truth and could care less who knows what. Well I had a black cashier with short close cut nappy hair who was handling my return. As is seemingly routine at this store it was a return that was simple but it was made complicated. The manager had to be called and although she was frigid she satids read more

Do not recommend The salon. Made an appointment for a corrective color. and had to walk out of the appointment Because the stylist made rude comments about the thickness of my hair and the many different colors going on. and they dont carry color remover?!? why offer color correcting appointments? and i would consider my hair only a medium coil. as i am Biracial. Maybe have stylist That know how to do different types of hair. read more

It was my birthday. I came in after this being the second Ulta store of the day looking for my Chanel foundation. They didn't have it either. Not only did the cashier not acknowledge the the fact that it was my birthday and address my points she was to worried about her boyfriend bringing her food. read more

Consistently terrible customer service. They are more concerned with their own personal conversations rather than assisting customers. They can also work on cleanliness of the store. I wouldn't let anyone put any of that makeup on me- it's definitely not hygienic. I would rather travel 45 minutes to the Mooresville location. Much cleaner and great service. read more

Loveeeee this place. If you have never been sign up for their rewards program! It's free! I always reach platinum each year and I get really good perks! (Discounts, free product/samples and more!) I could literally stay in here for hours looking at everything. They have clearance right by the counter when you check out! :) read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Gastonia, North Carolina

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This was my first time going into an Ulta store and I loved it! Everything was organized in it's specific station that it was supposed to be in and they literately had everything you needed for hair, makeup, skincare, and nails! The staff members were so amazing too! I told one of the staff members that I was looking for a specific facial spray that was sold out and she quickly and without any hesitations looked for one in the back! She actually found it and I was so happy! The place however, is very popular and has lots of people coming in and out! No worries though, there are plenty of items in Ulta! read more

I have attempted to return an item I purchased last week, with the receipt, for an exchange, and the manager refused to honor the company's return policy listed on the receipt, corporate website, etc, unless I provide my phone number (which I refuse to provide just to purchase or return goods because I get enough spam calls already). I subsequently spoke to corporate customer service who indicated this behavior by the store is not consistent with policy, but now I'm in the vast virtual customer service maze of trying to get my money back simply because the store won't honor its own policies and let me exchange something I bought 7 days ago with a receipt in hand! This is kind of absurd. Won't be shopping here again, have never had this problem with Sephora. read more

Words can not express how much I love this store!! I have my favorite employee who I don't know her name but I know her face, and I will find out, and update my review b/c she is the bees knees! Anyways, product selection is amazing, yet standard to almost any Ulta I have been in. They carry hair, skin, and nail products, as well as, thermal tools. The makeup is normally all I purchase from here. I am a cosmetologist so I get my own deals on different products. The staff is always helpful, and I've gotten my brows done here in a pinch by LA (no longer there) but she did a good job. The salon, I have never been to, but I follow one of the girls who works there on IG, her name is Kari & she does really gorgeous work. I've actually seen her works of art walk out of & they all seem super happy, and look fabulous. I spend a lot of time here so you see things!! There is also an older elegant looking woman who has put out some gorgeous work while I've been there. All in all, this is one of my favorite places in Gastonia to shop. It is my favorite place to shop for makeup. Do yourself a service, and sign up for the beauty rewards program! I get free coupons for amazing products via email all the time, plus you get birthday gifts!! This year is was a can of Chi hairspray. read more

Ulta is convenient for almost any cosmetic need. I have shopped Ulta in Gastonia for several years, and the service has always ever been average. However, I would say that service is less than average currently. Last week, I went into the store with an agenda. I use Tarte Cosmetics and knew exactly what I needed. Two ladies working for Estée Lauder approached me; however, I believe only one was actually an employee as she wore an Estée Lauder's smock. I'm pretty sure the other lady was an Estée Lauder regional rep. She was probably in her 60s, but she was so unprofessional and wore leggings and a t-shirt. I actually thought she was a customer at first, until she was asking me questions about what I was looking for and trying to coerce me into buying Estée Lauder cosmetics. The rep was trying to act nice but was so very rude. Both ladies hung around me while I was looking for my Tarte Cosmetics products. She was continually talking to the Estée Lauder employee about "how Tarte foundation dries out the skin" and "how older women started using Tarte because their teenage daughters were using it." She continually talked down about Tarte. I know that she was trying to put doubt in my mind about the brand so that I would come to Estée Lauder. I looked at the woman and asked, "Does my face look dry to you?" I believe she was shocked and she couldn't answer at first. Then she replied, "No." Then I said, "My teenage girls introduced me to Tarte years ago, and I just love the brand." She finally shut up with her negativity about it. I couldn't wait to get out of that store, and I will most likely order from Tarte directly from now on. I've had similar experiences in the past at this Ulta location with Lancôme employees, but it was never quite as bad as with Estée Lauder. Shopping at Ulta should be a fun experience! In addition, the check-out clerks never seem to be happy at this location. read more

Sorry, this review was supposed to be posted back in June 2013. Loved this store, great customer service, super organized, etc. I loved the rep's eye makeup and complimented her on her eyeliner and asked for a recommendation for liguid liners. We had an in-depth discussion about how awesome Benefit make up was and yup she gave me some FREE Benefit samples! Yay! read more

The staff here is so rude! They act like you are there to steal anything and everything! I was carrying around an eyeshadow palette while I looked for other products and one girl working there took it away from me and said she would have it at the front counter waiting for me. As soon as I picked up a lip gloss tester another girl came over and stood right beside me while I swatched it on my hand. I would have spent so much more money there if they weren't so rude and paranoid someone was going to steal. I work in retail and that behavior would never fly anywhere else! I'll drive to another location further away before I come back to this store again read more

I went in to get a wash and blow out. Nellie was my hair stylist. She is very kind but it felt like it was her first blowout. She got water all over my face. Kept brushing over my ears. Hit my in the head twice with the dryer. Did a blow out with a flat brush and didn't section off my hair or even clip it she only pushed it to hang in front of my face. Straightened my hair and I could heart ends snapping!! Again very kind but may need to coached on how to be gentle or even just to be aware of the client. read more

Lauren made my first Benefit brow bar experience an amazing one. I'll be back for many future appointments. The reason I haven't made it to the brow bar yet is they are always so booked and I never know my schedule. I walked in to buy foundation, asked when her next appointment was and she told me she'd fit me in right after her current client. She helped with tips on filling in my brows as well as being super friendly overall. I would recommend her to every girl who wants their brows done right! read more

Ulta addict oh it's pretty serious on my pocketbook. I agree that they could step up the customer service especially that I spend over $100 every few weeks in here and I've seen staff come and go. I wanted to live the salon but it's been a constant let down and impossible to get an appointment. I've been going here since day one and will always shop here. Thrilled to have it in Gastonia read more

Very well stocked! I went in expecting to only be able to get one of my skincare products, but they had almost all of them! Very clean as well. A customer had spilled something, and walked off. As soon as one of the employees saw it, she was on top of it! Very friendly staff! read more

If you're searching for 5 star salon service the salon mgr Jasmine is 5 star all the way! I got amazing results and definitely reccomend her!! Watched another salon specialist Shannon do an amazing cut as well! Thank you Jasmine for such a pleasant experience read more

Very disappointed in this location. Shelves in Butter area were dusty. I had just rec'd plat (gift w/purch) cpn the day before, yet they had none at checkout. This was mid-week, maybe Thurs. I asked assoc if she could offer something else similar. No. She didn't say that it had been such a popular freebie.. that they had given them all out. The Butter section wasn't picked over or barren. It was more like they hadn't been unpacked & she couldn't be bothered to check. Indifferent for sure. No sale. read more

I used to go to this Ulta all the time. However, people aren't as helpful, product is not as available, and things are not as organized as the need to be.... granted we could blame that on the public. I've switched my favorite store to Sephora! read more

The staff at this Ulta is friendly and helpful. The problem here is the shelves. Often empty and dirty. This could be a managerial issue or maybe it's the store being understaffed. It's a bummer because Ulta carries a lot of brands I can't get anywhere else in Gastonia. So, yeah, I will keep going because I don't want to drive to Charlotte. read more

I like the place because it's convenient. I usually shop at Sephora. The one thing I hate about this place is that they NEVER have anything in stock or the shelves need cleaning. There Ulta brand never full! Their customer service is okay. It can be a little bit better if the staff wasn't behind the counter so much. read more

I LOVE going into Ulta. I sit down in the makeup isle and a beautiful, fresh made up face, nicely dressed lady comes over and helps me find just the right products for my face, eyes, brows and I always get a lesson in application. Love their sales booths! read more

I will not be returning to this Ulta after having such a bad experience with the store manager; she was impolite and short tempered while checking me out. I asked to return one of my products because I was dissatisfied and she acted as if returning products that a customer obviously disliked was a dreadful wrongdoing. Her level of customer service is entirely appalling. read more

This review is regarding the salon. I've gone three times now, twice for haircuts and once for gel nail color and everything has been just "meh." Every time I go in there is always only one stylist working who is responsible for the whole salon, so while she's trying to cut my hair, she's answering the phone and helping customers. I've had two different stylists and neither of them seem to want to keep a conversation going so with nothing else going on in the salon it's a pretty awkward silence. My haircuts have been just fine, but for the price I guess I'm just expecting something more. It is, after all, a salon, not just mom and pop's hair shop. The stylists make no recommendations or discuss the condition of my hair or anything. They just ask what type of cut I want and go to work. As for the "nail service" I only went because it was at a discount. I won't be doing that again. I was expecting a manicure but there is a reason they call this a "gel color service." No attention was paid to my skin or cuticles. I had gel color that needed to be removed and the acetone was taking some time to work so the girl used a metal tool to really scrape at my nails, obviously damaging them to get the color off. I was concerned from the beginning that the girl who was doing my nails was the same girl who cut my hair two months prior. I guess I expected a nail technician when I made my nail appointment, not just a a hairdresser who had been taught to do nails. More awkward silence coupled with the fact that the nail area is just a table in a back room where all the hair dryers and sinks are. You stare at the wall the whole time and she had to keep going out front to check for customers since she was the only one there. She asked me what color I wanted and pulled out several bottles from a drawer based on what I said. There was no color wheel to choose from, just the label on the bottle (keeping in mind all these bottles are opaque so you can't see the actual polish.) I chose one that seemed to have some shimmer and she got to work. As she put the base coat on I could see areas on my nail that weren't smooth because of the scraping she did but she either didn't notice or wasn't concerned. The color coat went on very thin and she only ended up doing two coats so it doesn't really look like what's on the label and I feel like I can almost see thru it. At this point though, I could see the quality I was getting and figured it looked good enough if that meant this appointment would be done sooner. She carried the color over the tips of my nails which I know is a part of what makes the gel color stay so well, but she left globs of it under my nails leaving the edges feeling uneven. The skin under my thumb nail even got painted. The same goes for the top coat leaving a layer of clear polish on my skin on many of my fingers. Examining my nails after she was finished it was obvious where she wasn't very accurate in painting the whole nail (lots of obvious gaps on the sides and toward the nail bed.) To be honest, the experience was underwhelming and the results were no better than if I had my mom paint my nails. They aren't terrible, just sub-par to going to an actual nail salon. I look forward to seeing how long they last in comparison too. Getting my nails done was cheaper at Ulta but I'd rather pay more, get a full manicure and have someone more experienced do my nails, not just a hairdresser. read more