1. Ulta Beauty

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Frankfort, KY

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Ulta Beauty

2.9 (14 reviews)
Closed • 10:00 am - 9:00 pm
Updated 3 weeks ago

Services - Ulta Beauty

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2 years ago

Helpful 2
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4 years ago

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Ulta Beauty

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9 years ago

Helpful 1
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8 years ago

Helpful 1
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7 years ago

Helpful 3
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12 years ago

Helpful 3
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7 years ago

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7 years ago

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Ulta Beauty

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11 years ago

Walked in for a blow out and walked out a flat, frizzy mess. Hint to the stylist: don't ever blow dry on high.

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10 years ago

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8 years ago

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9 years ago

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9 years ago

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11 years ago

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Ask the Community - Ulta Beauty

Walgreens

Walgreens

2.1(10 reviews)
4.4 mi
•$$

I've been using this Walgreens for years and the people that work there are usually friendly and…read morealways say 'hello' when you enter the store. My main reason for using this Walgreens is for the pharmacy. It can get pretty hectic at times, especially right after work hours. If I had one gripe with this location (and it may be the same with others), is when I have to call the pharmacy to check on a prescription that isn't going through for some reason, it feels like the person answering the phone acts like I'm bothering them. I really only ask that the person I speak to understand what the medication is for and understand that there is a reason I'm calling. If I call about a prescription for a psychological related issue (which I do) and the person gets short with me, it only takes me that much deeper into a hole and can be a recipe for disaster. Not all customers and medications are like this, but before rushing a customer off of the phone because they may be asking too many questions, please understand where they are coming from and the worry that they might feel. Also, most of us don't understand the in's and out's of the prescription system and what certain things mean when a 'Doctor's approval is required', when my doctor was the one that just called the prescription in. We're only asking for help and some consideration. I understand that it's seldom a pleasure to have to deal with people over the phone, but some compassion would be great. I'm not saying that the entire pharmacy staff is like this, but 50% of the time that I have to call, I tend to get the bad apples. For in-store/drive thru pharmacy pickups, I rarely ever have problems and everyone is great to deal with. It's just the calls that are hit or miss. As for the rest of the store, it's great, clean and always has what I need. The pharmacy is also, just having to make those calls can be brutal.

Never answers their phones, never has prescriptions ready, window is always closed, and waits are…read moreoutrageous.

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Family Dental Center

Family Dental Center

2.7(7 reviews)
3.7 mi

I had one of the best dental experiences I've ever had. I am in need of serious dental work (2…read morecrowns, 1 root canal, and a couple of fillings). A local chain dental service quoted me $15,000 out of pocket worth of dental work... here they quoted me 1/6th of the cost. Plus they didn't belittle me and make me feel awful for needing the work done. I've finally found a dental office I trust.

On 3/25, after paying a $450 deposit, we were informed that Invisalign could not be done. We were…read moretold it would take approximately one month to receive a refund. It is now 5/23, and after multiple attempts to contact accounting and repeated requests for a callback, I have never once received a return call. My first follow-up call was on 4/8. I was told refunds take around a month to process, and I specifically asked for confirmation on whether the check had been sent, as I was unaware it would be mailed. No one ever called me back. I called several more times afterward and was repeatedly told that messages were being placed on accounting's desk, yet I still never received any communication. I also submitted an online request, which went unanswered as well. This is my first negative review. I'm relatively patient and understanding, but the complete lack of communication and urgency regarding returning a customer's money is unacceptable. Holding onto $450 for nearly two months with no follow-up or transparency shows a serious lack of care and professionalism. I do want to add that the hygienist and dentist we worked with were amazing. Unfortunately, the establishment itself lacks communication and compassion when it comes to handling refunds and customer concerns.

Ulta Beauty - cosmetics - Updated October 2026

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