I had such a wonderful experience with Miranda, and I highly recommend her! I made an appointment to learn how to apply my makeup more effectively, and I was amazed by how much I learned. Miranda took the time to understand my skin type, face shape, and individual needs, and she helped me select products that are truly perfect for me. As someone over 50 who has never been particularly interested in makeup, Miranda completely changed my perspective. She showed me how the right products and application techniques can make such a difference while still looking natural and age appropriate. Since my appointment, I have received so many compliments on my makeup. Several people have even asked what I am doing differently and which products I am using! Miranda is knowledgeable, patient, personable, and genuinely passionate about helping her clients look and feel their best. If you are looking to improve your makeup skills, learn what products work best for you, or simply want some personalized guidance, I highly recommend making an appointment with Miranda. Ulta is incredibly lucky to have her! read more

Very excited that this viral detangling spray is sold in Ulta. I can't wait to confirm if it cuts down on braid takedown time. read more

Ulta Beauty - Cecred detangling spray - Cosmetics & Beauty Supply Near Me - Eldersburg, Maryland

Oooooof! This store has gone downhill the last year or so. The good news is, it's pretty clean and well organized. Other than that, I have found the customer service to really be lacking. The young girls they have hired lately spend so much time talking to one another and do not offer any help or quality customer interaction. Other than the forced "welcome in!" that they all say, they stand there talking and ignoring customers. I wanted perfume one day and would have loved help. I couldn't get any girls to look over at me and I felt awkward approaching them so I left with nothing and bought at Sephora. Also, there's one associate whose name I remember because it was silly Journee with two E's, who truly lacks the customer facing experience it takes to work in retail. Just a long list of reasons to not even shop here anymore. *edited to add: I recently had Hailey as a cashier who was more than pleasant and sweet. She was also helping a customer right before me and was very kind and took the time to assist. Great attitude and service. Cheers to Hailey read more

Like some of the more recent comments, very poor customer service. 2 bad experiences this month. Went in early when it first opened and was the only one there. Waited by the online pickup for my order while 2 of the girls ignored me and kept on having their personal conversation. Went in today (I know it was Christmas Eve and probably busy all day) and the associate Journee was so rude and annoyed with me for no reason. Not sure why the customer service has gone so far downhill. read more

I love shopping at ulta, but this location was more than disappointing. I went in with my boyfriend to buy a curling iron. We were basically the only customers in there and still not a single employee even greeted us. There were 4 employees just in a circle talking with each other and still did not even say hello or ask if we needed help. I found a curling iron and went up to pay. There were two girls at the cash registers and one with dark hair looked at the other girl, sighed, and said "are you gonna take them?". The other girl then says "yeah I guess" like we were such an inconvenience for them to even do their job. Really really horrible customer service at this location. read more

I had a makeup appointment scheduled for my daughter's Homecoming. We drove to this location because of scheduling. We have used another Ulta for event makeup in the past and have been pleased. Not so much this time. My daughter asked for smoky eyes and to cover up her acne scars. She showed the tech a photo. My daughter left Ulta in tears because the makeup looked so poorly. She looked like a drag queen. My daughter also told me that the tech used dirty brushes on her face. After paying, tipping and being charged extra for product my daughter came home and re-did her own makeup. We were both very disappointed in the experience. I do not recommend this location for makeup. The tech was very nice but sadly not very good. read more

Me and my friend had just entered ulta looking for new lip glosses and any makeup we thought we needed. We had went through one isle and got to the dior lip oils when this worker walked up to us and stood right there basically breathing down our necks. I then put my lip oil back and my friend took hers and continued moving through the store and she stops us and says "Wheres your lip oil, you need to put it back" and made my friend show her and put it back and then snapped at me saying i need to put mine back and that she saw me walk away with it. She then proceeds to tell another coworker "Is the parking lot cop still there, tell him he needs to come check the store" after we had done absolutely nothing but walk in and browse. Then we put our things down and we get ready to leave because we were extremely uncomfortable with the situation. As we are walking out the door she says "check the cameras" yes I am aware there have been stealings in the store previously but she did not have to do all of that after we had been in the store for not even a minute. I will not be going back for a long while. read more

I got a haircut on January 6. I wasn't going to leave a review at all, but someone on my social media just ranted about their own color/cut at Ulta, so I'm leaving a review and photos. I asked for simple bob. A little longer in the front, shorter in the back. Simple enough for most with any training. I left with an uneven cut. The back was off, not by much but enough that my friend took pictures of it so I could see what she was seeing. The front/sides were awful. Like awful awful. She cut the back and didn't graduate it to the sides. It looked like the back was cut, she stopped at a certain point, and cut the sides straight across. It's hard to tell in the pictures but if you look closely you can see what I'm talking about. I called the next day and made an appointment with another stylist to have it fixed. My husband asked me if I really wanted to go back there, turns out I did not. I was nervous at this point because I didn't have a lot of hair left. I ended up going to Samsara on Main Street on January 10. She never asked me where I had gone to get the bad cut, she did tell me it's one of the worst she's seen in a while. She had to take almost a full inch off of the sides to make it flow with the back, and she fixed it up. So I spent $45 at Ulta, and $36 at Samsara. Live and learn. Let me say that the manager left a message on my phone and offered to fix the cut after hearing I was unhappy, but after you get THAT much cut off you tend to be a little nervous about going back, no matter who's cutting it. read more

Ulta Beauty - Back completely uneven, and you can see how the sides do not flow with the back at all. - Cosmetics & Beauty Supply Near Me - Eldersburg, Maryland

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Amazing place with great staff! Always helpful! I went in there looking for foundation and I'm not very makeup savy. The girl was extremly helpful and explained everything perfectly. I walked away feeling more confident about putting on make up! read more

This location and the business professionals are outstanding. My friend Marie and I were slightly lost as I usually purchase products from Sephora. Well, not any longer; we plan to be forever customer's at Ulta in Eldersburg. We were immediately greeted and helped by Angela. I was extremely impressed by her professionalism, knowledge, and exact product in which my girlfriend Marie would need. Angela offered to do a matching (makeup) session for Marie and that was exactly why we came there. Angela is an expert for sure and she was not pushy in any way. Based on our first experience at Ulta in Eldersburg, we recommend this location to everyone. We will definitely be back soon. Thank you Angela. read more

My daughter made appointments at Ulta for hair styling for herself, her daughter, and me and for makeup for herself, on her wedding day. She made the appointments well in advance and confirmed the appointment, the number of customers and the services needed, before the day of the appointment. She was very clear when making and confirming the appointment that this was for her wedding and therefore very important. She was to arrive at the salon at 10 a.m and my granddaughter and I were to arrive at 10:45. The day was planned to go like clockwork, with plenty of extra time built in. As I walked in for my appointment, I received a text from my daughter that the stylist could not start my hair or my granddaughter's hair until at least 11:15. I went in anyway, to discover that there was only one stylist for all of the services we had scheduled and that she had barely begun my daughter's hair. The stylist suggested I go to Hair Cuttery and see if they could accommodate me. They did, but the half hour wait they predicted stretched into an hour and 20 minutes. There was now no possibility of salvaging our schedule and I was not going to be able to pick up my daughter and drive her to the wedding as planned. I gave her money to call an uber and rushed home. I had a grand total of 20 minutes to do my makeup and get dressed for the wedding. In the meantime, over at Ulta, things were progressing so slowly that by the time my daughter was finished and got home (luckily right across the street) she had five minutes to get into her gown and shoes. The uber was running so late that she had to drive herself to the wedding in a pick-up truck, but that is another story. During the course of her appointment, she had learned that someone had called in sick and there was only one fill-in stylist to do all of the services scheduled. Had they called us at 10 a.m. and told us the situation, my granddaughter and I could have made arrangements to have our hair done elsewhere and closer to my house. One short phone call and all of this mess could have been completely avoided. Clearly, Ulta has no regard for the time and comfort of its customers. I don't want to give Ulta even one star because I did not receive the services for which I had a confirmed appointment. Unfortunately, in order to rate the business, at least one star is required. read more