I am writing to express my deep disappointment regarding a recent experience I had Best Kept…read moreSecrets Salon on Rosemont Avenue, which fell far below the standard of professionalism and service that their pricing suggests. Prior to my appointment, I communicated my desired hairstyle and even provided a reference photo. Based on this, I was quoted a premium price--an amount I was prepared to pay under the assumption that I would be receiving a service reflective of professional standards and products. However, upon arrival, I was met with several concerning issues. There was only one stylist on duty, and she not even close to finish with her customer. I waited 90 minutes for her to finish. Before my hair was washed, I inquired about the products that would be used, as I am particular about maintaining my hair with professional-grade items. To my surprise, the stylist presented products I had never heard of, and when I voiced my concern, the other stylist (who arrived 45 minutes late for her appointment) openly laughed. My stylist then offered to use Mane and Tail or Head & Shoulders and questioned my objection to them being labeled as professional products. I began to feel apprehensive about the trajectory of the appointment. The situation further deteriorated when the stylist washed my hair using cold water, struggling to get the temperature to a comfortable level. Still, I remained patient. After shampooing, we returned to her station where she prepared to blow-dry my hair. I asked why, as I had clearly requested "flat twists" and shared a photo during the booking process. She responded that she did not know how to do that style. The other stylist, who had booked the appointment, expressed surprise and admitted she assumed her colleague had the necessary skills. What followed was an awkward silence as my wet hair remained untouched. To make matters worse, my stylist then left the salon--without informing me--to purchase food for her child, leaving me alone in the chair. Not knowing when she would return, I began detangling my hair myself. I asked the other stylist for a wet brush; she appeared unfamiliar with the term and later informed me none were available. When I requested sectioning clips, none could be found. I ultimately had to use dusty rubber bands from a shelf to section and detangle my own hair. I informed the remaining stylist that I would be leaving once my original stylist returned. I offered to pay for the shampoo service. She contacted the salon owner, who arrived ten minutes later--still before my stylist returned. I explained the situation, only to be met with a smug "Okay, have a nice day" in response. This experience was not only disappointing, it was deeply unprofessional. Charging high-end salon prices while using subpar products and providing disorganized, dismissive service is unacceptable. I left feeling disrespected, frustrated, and inconvenienced. Clients deserve transparency, respect, and professionalism--especially when paying premium prices. African American women with natural hair often face significant challenges when seeking high-quality hair care services. It is not uncommon to travel long distances and pay premium prices to find stylists who are knowledgeable and respectful of their hair texture. This ongoing struggle highlights a broader need for more inclusive and professional hair care options within Frederick county.

My daughter hair was beautiful!!! Thanks to Mr. Keith. Would recommend him and the so anyday‼read more

I went here for the first time today and saw Kara for root color/toner and a haircut. It's gorgeous…read moreinside. They have really wonderful products, including Nutrafol vitamins and lots of greenery. The sinks to rinse your hair didn't make my neck go back like others do, so it's just very nice to have that luxury. I recommend this salon to anyone who's not sure if they want to try it out. Start small and see if it's for you (like a root touch up or haircut). I did ask about pricing before making an appointment and it was reasonably priced compared to other luxury salons with great service. I'm excited to have found a great place that I hope will be my salon home for the future. Btw - bonus - you get an awesome custom beverage with service. I got the iced pumpkin chai latte which is the picture attached.

I've worked here and gotten my hair done here and every one here is the sweetest and most kind…read morepeople ever. I respect the heck out of the assistances that put in blood sweat and tears into working here for these incredible stylists. This place is a whole team of people doing the most they can for everyone who walks through the doors of this wonderful place each day! If you have the money and you want a moneys worth hair reset, definitely go here. I have my boyfriend get his hair cut here by my girl melissa and she is SO COOL AND SO SWEET!!! Also Mia is the coolest vibe I love her and Molly TOOO!! I could go on and on. But please check it out it's a vibeeee I love these people.

Nikki is a fantastic hair stylist with tons of experience working with Asian clients. This was…read moreimportant to me during my search for a new go-to salon in the area. Nikki is not only super sweet, skilled and professional, she really takes the time to listen and explain the steps to her process. Thanks to her recommendations, I am now a loyal lover of Kevin Murphy hair products -- known for high quality moisturizing ingredients that smell amazing. Be sure to order from her online store! PRO-TIP: Don't wait too long to schedule a consultation or an appointment because sometimes she's gets booked for months in advance (I'm not surprised because she really is THAT good)! Just checkout my before and after pics.

Nikki is so kind and talented! I love love love my hair…read morecolor and cut! She always gets the color perfect! Ashy and not brassy:) During the COVID pandemic I tried to go somewhere closer to where I live but I did not love how it turned out, so I made my way back to Nikki and am so happy that I did. Already made my next appt with her! 45+ min drive for me but totally worth it!

Danielle is a miracle worker and she knows what you need )) I enjoyed every minute md haircut!…read moreHighly recommend.

Daniel does an amazing job. I've been coming to her for three years now fore my haircuts and…read moreflatirons. I have super curly hair and she is an expert at cutting it. I always leave her chair having laughed a lot and with a great new do. Daniel doesn't just cut and flatiron, she does updos, blowouts, color etc. her prices are resonance and her service is great! I highly recommend her for any of your styling needs.

Studio Loba is AWESOME!!! Jen is the best hair stylist ever! I had a giant mess of hair that needed…read moreto be fixed. And Jen did so, my hair is still long but short if that makes any sense, not like those barbers that give you a fade for some reason.

I've been going to Jen for years and I honestly can't recommend her enough. Jen is always…read morewelcoming, professional, and truly talented. She listens to what you want and consistently delivers amazing results. The atmosphere is comfortable and friendly, and I always leave feeling confident and happy with my hair. If you're looking for a hair stylist you can trust long-term, Jen is your girl.

Was beautiful! Didn't take long and this was a walk in. Only 3 and a half hours. They blowed dried…read moremy hair and got straight to parting. If you have any concerns or questions they will help you. And they speak mostly French and are supportive. Amazing, will come again. I got Cornrow Ponytail for $120 with $20 tip for amazing service

My grand daughter and I both got our hair braided today. When we arrived we were met with smiles…read moreand good morning vibes. Even though it was 8:15 and our appointment was not until 9. The available braider immediately took my grand daughter and started on her hair. I was told my braider was on the way. When Ma. Carrie got there she took me to her chair and started to braid my hair. The braiders were friendly and pleasant. My granddaughters hair as well as mine turned out amazing. We both have already gotten several compliments. The service was phenomenal and the staff was absolutely amazing. Kudos to you ladies for a job professionally done. With care and love for the customer i will definitely be coming back.

Great cut!! Very friendly and on time as appointment was scheduled. Shop was clean and comfortable.read more

Alicia has been my stylist/barber for over 10 years she's amazing, she's about her business,…read moretalented professional, friendly and a beautiful authentic person. I wear a short hair cut and if anyone really knows how hard it is to get a well blended sharp hair cut it's me. I have been to well over 20 hairstylist/barbers and until I met Alicia I am 100% satisfied. I lived in Frederick, Md back in 2003 through 2006, moved to Martinsburg,WV 2006 through 2008 and now in the Baltimore metropolitan area. I commute anywhere from 45-60 minutes to get to my barber. Alicia is worth my time and money and will commute as long as I am able. Alicia thank you for being consistent and being one of my favorite people. DMT 2019

Love love love my fresh look! Jamie is incredible and her salon is adorable and clean! She colored…read moreand cut my hair and did an amazing job! Highly recommend The Hair Garden!!