I visited this location on a Tuesday afternoon looking to make a somewhat complicated return. I opted to browse the store, it was clean, well organized and stocked. I then proceeded to approach a customer sales associate with my complicated return and she was able to get the process started at the register. From there the store manager was able to take over in training another employee on how to complete this transaction. Shout out to the store manager as he was calm, patient and skilled throughout the whole transaction. Overall great experience and thankful they have expert associates skilled to handle all types of transactions. read more

got a hair cut and highlights done by Val. had a great experience. I would high recommend. clean and friendly .

Not a big fan of this location. The products are basically the same as any other store, but the service here really brings the experience down. The staff is not friendly and comes across as pretty short and unhelpful. It feels like they don't want to be there, and that energy definitely carries over to the customers. read more

Looking for upscale quality makeup I highly recommend Ulta Beauty. All staff is always very helpful and professional and every time you make a purchase you earn points that actually adds up to be a good amount. read more

Incredible! I help a dear friend who just turned 86 yesterday! For her birthday she wanted to go to get new makeup at Ulta! I was terrified- it's such a big store so many options and also a lot of walking! We went in and a sales associate helped us! Maja made sure the chair was the right height for my dear Maria and then proceeded to spend literally an hour going through the items that Maria was wanting without making us search the store! Plus Maja's expertise was so extensive that there's no way we could have had a better tour of all the choices! I can't thank Maja more for her patience and her help making Maria's birthday so very special! read more

DO NOT USE SALON...Their appointment schedule means nothing to them!!!! That's all they have products to sell. Services!!??? They have nothing. No customer service or understands the meaning of appointment. It shows no respect to people making appointments. It would be my first time using the salon and yet they don't have their act together to have their hair appointment on time. Manager on duty for Saturday AM shift!? was no help either. When I checked in, they said oh she's finishing a client soon. 15 minutes have passed and is still not done so I asked the manager how long am I supposed to wait and she said oh another 20 20 . Well, what's the use of my appointment. What a bunch of unprofessionals people. What is the purpose of your hair appointment if you can't make it on time. Ugh... wasted my time. I am so pissed. Lack of professionalism. What a joke. I would NEVER COMING BACK OR RECOMMEND THIS SALON EVER. If I can give 0 I would. I will continue to spread the words of not using the hair services ever to any people I know. read more

Just wanted to give a shout out to Zoe at the Capitola, CA store. She was the only one in the store who truly helped me. I was wandering aimlessly and asked someone a couple questions who basically brushed me off. When I asked Zoe, she immediately jumped to my aid, offered color matching to help me find my shade, and recommended some things. I almost left the store before finding her because I was frustrated but ended up spending $200 and all thanks to Zoe. I hope she gets some recognition for going above and beyond. Thank you! read more

The layout of all Ulta stores makes me claustrophobic in the same way as IKEA's mouse maze does. Sales staff float with keys to unlock merchandise or allow you to sample items under lock and key, sad sign of our times. I was looking for a rollerball/purse size of YSL Mon Paris. They didn't have it in the display case but offered to look in the stockroom; alas, they didn't have it. Customer service was terrific: Pleasant, welcoming, spontaneously helpful. A+ read more

Great makeup artists, knowledgeable and friendly. I would love every store to be this helpful.

The manager Isabella, Andrea, and Eileen ALL NEED to either be fired or in the case of the employees, retrained and demoted!As the manager, Isabella should have ALREADY KNOWN, that telling a CUSTOMER, (sharing a complaint about staff treatment of customers, needs retraining and addressing), "First of all I DO NOT APPRECIATE, the way you are speaking of MY GIRLS....", is BEYOND unprofessional! Now I understand WHY the staff members are so untrained and unprofessional! I ended up returning several hundred dollars of product I had just purchased and WILL NOT ever return to this location, nor recommend it to ANYONE! I hope that Ulta locations are better than this place! read more

I experienced a slight confusion regarding the return policy, however, Jocelyn provided exceptional assistance and insight, ensuring my complete satisfaction as a customer. Thank you! read more

So this place seems to good have a good selection. We were able to find what we needed however, it seems like the employees there are more excited about what's going on in their personal lives and actually talking to people and helping people in. It seems more like a hang out for them, but the customers were able to find what we needed by helping ourselves read more

Two stars because they had the few items I was looking for (and found after 20 minutes of aimless wandering). I am dumbfounded as to how anyone could work here for more than 10 minutes, because I could barely handle the wave of perfume and aggressively-loud pop music that hit me as soon as I walked in. I literally left tasting nothing but vanilla, jasmine and amber until I had lunch. I assume there were sales folks on the floor, but none approached me even though I'm sure I looked like a deer in headlights. Woman at the register was so fakely nice while also passive aggressively telling me I was standing in the wrong place to be in line (of which there was none). The register line makes no sense, or maybe I was just high on all the fumes. read more

Every time I have a hair services, I feel like I am on vacation, I want to thank Clarissa M and Alicia M, they explain how the treatment work and the components of it. Jairo, has been my makeup consultant for a while and any questions or doubts I have, I get a specific in-depth answers with a great smile My gratitude Sincerely Vilma O Wentzien read more

If I could give this specific store a 0 or even a negative star I would. The incompetence of the women working the register is incomparable. I was astonished at the way they were speaking to me and speaking to other customers next to me in line. She cussed at me when trying to explain why she could not return a product I had purchased and USED ONCE because it was less than 50% full. This is 1) impossible since I used the product once, 2) abhorrent the way she spoke to me, 3) products that are powder SETTLE which causes them to condense thus making the product look like less when really it's the same amount, and 4) THIS WAS THE WAY I BOUGHT IT. I'm amazed this place is still hiring the same incompetent women at the register. They are so unbelievably rude and unprofessional. Please, save yourself and go to Sephora or literally ANY OTHER ULTA BUT THIS ONE. read more

I went to the store at 7:02 Date 9/17/25 and no one attended me. The service of the girls who work there is very bad. There were two people who needed help and instead of attending them, they were just to see if they were not going to steal something. No one attended them until we had to go look for a lady who worked there and I told her that we needed help. She attended us in a bad way and she was not doing anything. She was just looking at makeup to buy for herself. Instead of attending us, she was doing something else that's what they don't pay her for. She answered me in a very bad way when I told her that we needed help read more

CLARISSA CLARISSA CLARISSA!! If you ever have a chance or need to get your hair done, Clarissa is the way to go. She was so patient with me. She was very thorough and explained everything perfectly!!! She literally brought my hair back to life !!!! She's so talented and she's the sweetest ever !! Highly recommend AND she does it all Wax ( slayed my brows ofc) and amazing blow outs!!!!! Yall need to check ms Clarissa out asap !! read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - Capitola, California

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I really liked the ease of use at the hair salon. The booking of the appointment was so so easy and convenient. I wanted an appointment anything between same day and same week, and at Ulta it was possible. I imagine during peak hair time season then there might be a longer wait, unsure. While I love supporting the independent salons, this location has a robust hair salon that fits my needs. I highly recommend. I would return for hair services. It's incredibly efficient, and it's always fun to get pampered. All the workers were really nice and helpful too. read more

Whether you need a trim or a brand new style, Val is the stylist you've been hoping to find in Capitola. I have shoulder length hair that is very fine and Val has somehow found a way to make my hair look great and practically style itself. I've never had an easier time making my hair look great. Oh, and she can copy any picture you bring Give her a try. read more

One of the associates her name was Halley was very rude and gave me so much attitude and I was not being complicated at all, I also had to track down a floor member to ask a question and when I found her she was having a conversation with the only other floor associate that I had to interrupt to get the help I need. read more

I was just shopping at ULTA. Everywhere I went to look at makeup, an employee (pale emo looking) would come RIGHT next to me slamming a box in the way of the makeup I was looking at. Follow me around the entire store I'm literally a makeup artist!!! Right behind me. I then rushed to get everything I needed so I can leave, and these woman were running with me running past every isle RUNNING, thinking I'm STEALING when I was just trying to pay and get the HELL out of RACIST ULTA in Capitola California !!!!! When I am with my white mother I am not treated this way at all BEWARE! Feels terrible.!! I was going to be an extremely regular customer ur money loss Ulta!! I'm going to tell every person I know what happened and not to come here. read more

employees here always give standoffish vibes and treat you as if you're stealing! this is my local ulta and the energy always feels this way, i have noticed the same at other ulta locations too. poor and fake customer service left me not wanting to return to this store anymore read more

I don't know if friendly customer service is a thing anymore but I cringe every time I have to go to the Ulta in Capitola. I read reviews that others are the same. They're just not friendly. It's like they want to avoid contact with any customers. read more

Stopped to pick up a couple of things and not once was I greeted. I was just wandering around looking for something specific. Associate passed by me without saying a word. Finally a girl asked if I was doing ok. I told her what I was looking for. She took me to the product I was looking for. I thanked her. As I was standing in line an associate was giving me a dirty look. I guess she didn't like what I was wearing. I guess she doesn't know much about customer service. I do. I built my career in the industry. Managed stores that got 100% Mystery Shops. read more

I went to get some new make-up and a Hispanic employee asked if they could help me find anything. I was there for a foundation and mentioned the one I was interested in. I was led to the Chanel makeup section, which was actually her area. After an hour in her chair I ended up buying $300 in Chanel cosmetics. I went home and tried everything but the foundation and blush just wasn't working for me. I ended up returning everything a few days later. I came back to the salesperson and thanked her for her help, but the products didn't work for me and told her I returned them. Instead of offering standard customer service of like, "oh I'm sorry that didn't work out for you." She looked me up and down and said "Oh." I smiled and said, "OK! Well, thanks again again I just wanted to let you know." I continued to shop and another Hispanic cosmetic representative basically followed me around like I was going to steal something! They were not friendly when I asked for some help on a less expensive brand. I was very surprised and uncomfortable with the attitude because she was very friendly when I was there originally. I ended up leaving quickly and going to Sephora and found what I was looking for. Note: I am a 50+ year-old Hispanic woman who dresses nice and doesn't steal! read more

Some things I truly love about this store- great layout, products that target both young and aging skin, nice staff. My issue is that I've been here for a color match, maybe 3 or 4 times in the past year and a half and nobody has been able to get it right. Think Zendaya in the winter and a light Keke Palmer in the summer. The last time I came in, the product was applied to my cheek and blended upwards toward my eyes instead of downwards towards my jawline to see if it matched. With a quick glance in the mirror it was clear (to me at least) that my face and neck were two different colors. I don't understand why there is no issue with getting a correct match when I go to San Jose. Do better Capitola. read more

I've been coming here for a year now getting my hair cut at the salon by Haley, and I have no complaints! Haley does a wide range of services and she takes great care of her clients. I highly recommend booking an appointment with her!! read more

I've been coming to this Ulta for many years to get my hair colored and cut in the salon. I have had many talented stylists over the years. However, Val is the one who can work a magic on my hair that no one else has ever been able to do. She is a master at color, but she really shines with her cutting skills. She recommended a style for me that I never would have chosen for myself and I love it. I have now determined that as long as she is cutting hair, i will only go to her for my haircuts. Thank you Val and Ulta! read more

I would give this store a zero rating if I could. Yesterday the store's computer system was down so the girl at the register said she would hold my items. Didn't say for how long, hours or anything. She took my name and number and said she would call when the system came back on. She never called. I came back today asking for the items they put on hold and the manager Romeo was so rude. They didn't hold my items as they said they would. This person Romeo didn't bother to look or even apologize. I wonder if other people have experienced Romeo's rudeness. This person probably won't be working at this store for long as I have seen constant turnaround of employees here. The lack of customer service at this location is appalling. I hope this store hires a manager who actually cares about the customers and who is polite! read more

Ah yes the local Ulta in the sad local mall. Staff was friendly last time I went, sometimes they are a little rude if you're a male in there but I'm not really their target audience normally I am sure. This last time they were maybe bored because we got asked many times if we needed anything. Stock can be iffy, probably just the times these days. They have decent quality brands though so sometimes you just gotta go read more

My daughter and I went to Ulta last night 12/15/23. There was a very nice lady helping us at the register trying to get more fine eyeliner as we wanted to get 10 more, they were out of stock. The associate took the time to look online. Then we wanted a dry shampoo that has been off the shelves for a while now, she looked if it was online also. This lovely lady took the time for us and never got mad. The receipt shows cashier Evalani.... Super Nice, it's hard to find genuine customer service nowadays. She's a keeper!! read more

Valkyrie is the best stylist ever! My daughter and granddaughter been current customers of hers for years and encouraged me to book with Valkyrie and WOW! So glad, best decision. Valkerie spent time to discuss my desired haircut, reviewed pictures and was thorough before she started. Her personality is so helpful and her skill level is very high, you can just relax during the experience. Compliments were rolling in even while the haircut was going on, and they continue for months afterwards. The results are pure satisfaction! read more

Worst Ulta I have ever been to. I came in yesterday afternoon to grab some hair care products for my myself and my husband. I'm not sure if a manager was on duty or not but employees were yelling to each other across the store (not appropriate work conversation I may add). I could get over that if customer service was good, but sadly it wasn't. Shannon was extremely rude to me when I was checking out. I informed her that I did not want to provide my name and phone number for an account. She was extremely pushy and when I again refused she rolled her eyes at me and showed me a sheet of paper that had a bunch of numbers on it stating I could save $250 if I just gave my name and number. Again I refused and then she didn't say another word the rest of the transaction. Not the total, asking for method of payment or confirmation that we were finished with this transaction. I'm glad I have other beauty around where I live because this place is an utter disappointment. read more

Order pick up is always such a frustrating experience. Within the last year, I've picked up about 10 orders and 9 out of 10 order pick ups I had to walk around the store to find someone to help me. I could've walked into the store, grabbed my products and checked out faster than picking up my order--yet I'm always hopeful this will change. I have been ignored countless of times by cashiers checking people out while I'm waiting to pick up my order. They help check people out that waited less time than me (and yes, I do try to get their attention between checking out people). I've said "excuse me" to cashiers who don't acknowledge me. I hate having to find someone in the store to help me with my order pick up because I really shouldn't have to do that, especially when the purpose of an order pick up is to come in, pick up and leave. It's supposed to be efficient and quick. This store gets three stars because they usually have the items I need in stock. read more

Waited for an online pickup for 25 minutes standing at desk. No one came to help me and only one employee working register. She called for help and no one helped her but there was a group of employees all talking in the makeup section and the poor employee had a line of 7+ people and no help. Not coming back here. read more

If anyone is interested in getting makeup done by someone VERY knowledgeable, accommodating, professional & sweet- you Must book TYLER @ #ULTA Capitola. I honestly had exceptional service. Tyler is super skilled at getting the correct look for you. During my makeup appointment he was able to help a lady through a couple questions about a foundation she had purchased like 3yrs ago, and Tyler literally gave her like 2 names of a foundation and then boom she found it. My makeup appointment took about 25-35 minutes and was very pleased with end result. I will definitely book with Tyler again ") read more

All my favorite products are her. One stop shop to get all my girly supplies. Fair prices.

BLONDE!!! Ice, platinum, butter, summer whatever blonde. If you wanna be blonde go see Val! She is the BEST. I've been going to her for almost a year now and she makes me the most perfect butter summer blonde. I absolutely love my hair ever time I leave her chair I've never had a below exceptional experience with Val! She's always so kind and understanding of any questions or clarifications that I have! read more

If i could give this place zero stars I would... the absolute disrespect from the employees is disgusting to say the least. all the workers are just standing on the floor in circles talking with their backs to everyone coming in and out of the store. And than i was shopping minding my own business and this woman decides to take my stuff in my bag which included my water bottle.... she never once asked if she can hold my stuff for me or what she was going to do with my items. so i go and ask if they have my stuff and right off the back she gives me attitude and says " yeah this stuff is staying right here, too much items for you to have out there. i don't trust you with that many items. so it stays here" with no eye contact a rude tone and full of attitude. and i said ummm i need to see what is in my basket so i don't get two. because i need to know what i'm going to purchase and her response is " goes you can see it from there" and i said ummm no i can't it is behind the counter and i want my water bottle and she gets the basket walks up to me with this this smirk on her face and shoves the basket in front of me and than is glaring at me with this rude look puts the basket back in front of me and says here "here" and i said okay i didn't needed your help but thank you " and she's staring at me trying to intimidate me this is not just an employee this is one of the managers mind you and she says to me " excuse me i don't care i never asked if you need help and you're in my way so you need to move now" (mind you her voice and tone is very loud and rude. on top of it i never any interactions with this woman since i came into the store. zero work ethic, profiling people is not okay ever. absolutely disgusted that someone who goes to work looking like they just woke up has the audacity to even profile me in anyway shape or form. I will drive to san jose or farther to stop at an ulta than go to this location. don't shop here unless you absolutely in desperate needs. you don't treat customers/anyone like that, you never what they are going through or have been through. also filed a complaint through HR customer service hotline. read more

Ulta Beauty - employee hard at work - Cosmetics & Beauty Supply Near Me - Capitola, California

So I went to ULTA in CAPITOLA , to get my hair done ‍‍‍‍‍‍worse place I've ever been to ! She didn't know how to dye hair or wash hair ,I was so Fucking mad ‍‍#neveragain After I payed $$ I had to go buy shitt to just fix it my self Don't go here ,n just get it somewhere more professional and worth your money read more