Great service from my cashier Alivia such a sweet girl and able to find all my items perfectly fine with some help from such a sweet lady I don't remember her name but so sweet read more

love Ulta, this location always has items in stock & I also like that they carry NARS & este lauder (sp?) products where the Nile's location does not. So I get kind of a variety if I go to both. read more

Izzy did my friends hair and makeup for her wedding. LET ME TELL YOU!!! She is freaking AWESOME!!! Oh My Gawd!!! My friend looked like she was ready for the Oscars! She was so nice, professional, personable, just all the good things to say!! I would recommend her to anyone!! Just the best experience!! read more

ULTA Beauty is my all-time favorite store! I have the ULTA Beauty MasterCard, I'm a Diamond level loyalty member, and I purchase many products frequently from the store, online, and I also go to The Salon at ULTA Beauty. If you love makeup and beauty, this place is your dream come true. The store is huge with lots of different makeup and beauty brands ranging from drugstore brands to high-end prestige brands. The store has a beautiful layout with great lighting and excellent organization of merchandise. Staff members are helpful and friendly. Many are huge makeup enthusiasts. Salon staff members are also always willing to help with hair related questions. Some tips for shopping at ULTA Beauty: Sign up for Ultamate Rewards! You'll earn points and can reach various loyalty levels with more perks the higher up you get. As you get more and more points, you reach higher levels of discounts off your purchases. Get the ULTA Beauty MasterCard and you'll earn points much faster on purchases both at ULTA Beauty and other stores. Check for coupons online or in the app! There is almost always a coupon available to use, especially on non-prestige brands. If there's an item you want that's out of stock in the store, let a staff member know. They can get you a free shipping coupon to order the item online. Note that this store tends to be very busy and is sometimes out of top-selling items. Sign up for emails. You'll get info on free gifts, gifts with purchase, coupons, sales, hot buys, new products, and more! Overall, I would definitely recommend shopping here! ULTA Beauty has the best deals and best selection of makeup and beauty products! read more

I'm not from the area- just visiting for the holidays and desperately needed a brow wax. So happy that I came here because Marisa did an amazing job on my brows! Highly recommend her. She was quick and shaped my brows perfectly. read more

I made an appointment for an eyebrow wax with Taylor while in Ohio. She was WONDERFUL. She made my brows look like they came from the same face! Quite a feat! She was very detailed and I am thrilled with the outcome. Another store employee helped me find some fun peel off face masques. read more

Love their options, but customer service has a lot to be desired. I needed to return something, but they wouldn't take it back even though I bought it there and it was defective. It's also kind of over-staffed sometimes; I get sick of telling twelve workers that I just want to browse new makeup lines/options. I keep going back because I like to test my makeup in store, but I'm thinking of just ordering online from here on out. read more

I was looking for a hot iron I asked about the demo which is by all the hair tool products ..... The girl said how can I give u a demo if all the cowards are cut ...... Well take down the ask for a demo sign then !!!!!!! read more

I went in one evening, for an eyebrow arch, based on a recommendation. As is typical, No effort was made by anyone to ask if I needed help. You'd think for the prices charged, assistance would be easier to come by. The brow bar was booked solid, so I tried the salon. Although an employee was totally free, she wasn't sure if she could help me because she was scheduled to do blow outs that day. So rather than make some money, it appears policy dictates that employees do only what they are scheduled to do. Eventually I had my service, I wasn't thrilled and the experience was less than ideal. I was hoping for something more similar to what I had heard about, but frankly, I felt unwelcome and I likely won't be returning. read more

There are staff everywhere.....I was looking for a specific eyeliner for my daughter and was quickly directed to what I needed. So much selection and friendly staff. read more

Everytime I walk into Ulta they are either way understaffed or the staff is scattered and it is very difficult to get someone who can help. I am so use to it that if they didn't have the two main brands I use, I would never go there. Also sad is that even when you do get someone to help, half the time they are not knowledgeable or can care less. Sorry, but it is what it is. I will say some of the cashiers are very friendly and there is one person there who is very helpful, when she is there!! read more

I love this store. Everytime I'm here I always get greeted immediately upon entering and I always get asked if I need help by 2-3 different employees. It's good to see that the associates care about their customers. Their makeup selection is to die for and I could not recommend the salon enough (especially Cindy)!!! I hope to get a job here soon because I'd be honored to work at such an amazing store! read more

Eh. I've been in this store a couple of times and while their selection might be great, the staff is less then helpful u less you are leaving with empty hands. I stood at the salon counter for five mins while a guy totally ignored me and then walked away. Someone came to help me finally and I asked for a brow shaping and they sent me to benefit where I was told the girl working was on her last client and could schedule me on Monday. It was a Saturday. They directed me back to the salon. Needless to say I left. And on my way out the ever so helpful door girl who didn't notice me at all on the way in asked me if I found everything ok. ?!?!? read more

Today I walked in the Boardman, Ohio Ulta location and I have been going here for YEARS along with my family. I noticed a newer manager is working because I go in the store often. This managers name is Mary, well Mary needs to fix her attitude towards customers. She was ringing me out after I did a return with her and she basically ripped me off from the return and told me a couldn't even return the item multiple times then finally returned it. I couldn't use my aunts phone number to complete the return on a gift card for the amount my aunt paid. Instead she made me get the lowest historical selling price which was $2.15 instead of $14. After she did the return she was smiling as I walked away. I came back after shopping around and she rang me back out. She was giving me a sassy attitude the whole time and after a walk away she was LAUGHING OUT LOUD at me! I turned around she stop laughing out loud and was smiling looking down. I used to be a retail manager from the age 18-20 and this lady had to be in her 30s/40s and let me tell you. I'm way more professional/mature and I know how to provide great customer service. On the other hand Mary cannot with stand any of that. She needs retrained in the customer service department. Thank you. On the other hand the part time girl working named Jacqueline, you go girl! So nice and sweet sorry you have Mary as your manager! :( read more

I had my hair cut there a couple weeks ago and will definitely be making another appointment! When I went in I was a mess but when I left - and even a couple weeks later - the compliments keep rolling in. :) read more

Every time I go to this Ulta store the line is so long! They are very understaffed. One morning I arrived there to find the doors locked at 10:07 am. The employees were too busy chatting to notice! read more

If you are looking to get your nails done...don't. They are nice enough and cheap but they really have no idea how to do gel polish. Without a doubt the worst manicure ever. I went to another salon the next day to remove! read more

The employees are usually rude and ignore your presence. I've never been treated so rudely when asking an associate a question and then not even trying to help the customer. read more

I have been shopping at this ULTA store since they have opened. When entering the store I have never once been asked if I needed help finding anything. When I have asked for help to find certain products the associates look at me as if to say why are you asking me? They are unfriendly and not helpful at all, almost to the point I have often thought is that is part of their training to not bother the customers? If so, they take it to extreme they almost go out of their way to stay clear of you if you look like you might have a question. I have decided that I would rather pay shipping on my hair and make up products then go into the Boardman OH store ever again. I am a person to be the first to compliment you on great service and also to let you know if the service is bad. I feel someone needs to seriously look into why the customer service is so terrible at a store when Ulta has so much to offer people if someone would just ask what they are interested in. They are missing out on so many opportunities to make sales. I just don't understand the poor service. read more