I visited the store earlier last week and was assisted by Brooke in selecting products, including completing a shade match. During the consultation, she walked away in the middle of assisting me and ignored a question I asked. She later returned to ring me up and told me it was fine to proceed even though there were two customers ahead of me.
I received a phone call during checkout and did not notice any issues at the time. However, once I arrived home, I realized that the concealer Brooke helped me find and stated she would bring to the front counter was not in my bag. Instead, I was given a mascara from an entirely different brand.
As a result, I had to drive back to the store to receive a refund and locate the correct concealer. I was then informed that the concealer had never been retrieved in the first place. Additionally, I observed Brooke being extremely rude to other employees during my visit.
Overall, this was a very disappointing experience, and due to the poor customer service, I will not be returning. read more