Always good to me .Easy to deal with. Pleasant staff. Refunded my card without a hassle after I had…read morebeen scammed.

Honestly, this is the most personalized service I have recieved from any bank I've worked with…read more They do not push product on you that has nothing to do with your financial goals but really try to figure out what you need. I've worked with Josh G. on multiple occasions over the last few years and because of his help I'm in a much better financial situation than I was before. They are absolutely wonderful and I've recommended them to family and friends!

New Ptz branch manager went above and beyond to hp.me qith my banking issues. Highly recommend the…read morelocal branch

I have had a really good experience with this agency even under difficult circumstances like my…read moresons car accident. They call me when they see that I can reduce my premiums. I have home, car and umbrella with them. Eileen is lovely to work with, on your side and knowledgable. I call with questions and she always comes through with the answers. I have been with them since 2004 and I have only good things to say about them. Eileen knows my property and my concerns and I feel very secure with her advice. I can't say enough about this fine company and fine group of people

After discovering that the mortgage product we wanted to apply for was only offered through…read moreKeyBank, my wife and I had the absolute pleasure of working with Susan Regan as our mortgage loan officer! Being first-time home buyers, we didn't know what to expect. There is a lot of stigma around mortgages and banks, and not having ever been customers of KeyBank we really were going in blind! We expected a joyless, uncomfortable experience and prepared for it...imagine our surprise when we walked into our appointment and met an upbeat, friendly person like Susan! Susan is always smiling, very personable, and extremely knowledgeable. We felt comfortable with her immediately after our introductions, she is a people person and she really has a mind for numbers. She answered every single question we had, even sometimes twice when we forgot the answer, but she never was upset about it thankfully! Susan worked with us to figure out a good price range we could afford, explained everything involved in a mortgage from soup to nuts, and put them in terms we found easy to understand without ever making us feel dumb about it! She also worked closely with our realtor from the time we got the pre-approval, and she was in touch with him and our real estate attorney during every step throughout the buying process to make sure we were all on the same page. We don't know how she managed to juggle all of that, but she did! The whole process could have been long and painful, but thanks to Susan's hard work it wasn't! She is a real class act, and was always available by phone, text or email whenever we had a question or needed advice. She worked her magic to make sure we got the best mortgage product for us, at a good rate and she even surprised us by coming to closing with a little housewarming gift! We wanted to jump up and give her a hug, but at the closing table we might have looked silly... Susan is an all-around rock star, she worked so hard for us and really made the whole mortgage process as stress-free as possible. We would recommend her to absolutely anyone in the Hudson Valley who is looking into KeyBank for mortgage options - I only wish there was a Susan at every bank!

Called this branch with some financial questions, interested in account options and bringing my…read morecredit score back up. Transferred to Shoshanna, who was so condescending and rude that I was at a loss for words and hung up before getting anywhere. This woman spoke to me as if I had called the bank to get free money, accused me of being irresponsible and "not keeping track of my own balance" and didn't seem to have any useful information to provide. Definitely switching banks after a series of horrible customer service experiences here. Shoshanna should not be permitted to speak with clients on the phone, or should receive training to at least attempt to disguise her callousness and impatience. Unprofessional and a really poor reflection of company values. Where does a lower-middle class person with 4 jobs and a Masters Degree turn for financial guidance?? Not here, obviously.

Best insurance in the area period! Maryann and her staff are extremely educated in knowing the best…read morepolicy for your needs and the best way to get it without emptying your bank account. Her staff also are very eager to please and will help in anyway they can. Highly recommend them to anyone looking for insurance in the ulster county area and beyond. They also do renters, home, etc not just auto insurance. And the fact it's across the street from the DMV makes everything easier. Go visit Maryann and her team and don't forget to tell them Shawn and Shirley sent you. P.s she giver her clients chocolate and lollipops!

I haven't read other reviews, because for me, Andy Williams State Farm insurance for my car has…read morebeen beyond Fantastic. I have a pretty good driving history, but Lo-and-behold, when I had an accident, it was a "TOTAL" wreck!! (Hit a deer, a big ). I didn't have a clue what to do, I was so upset. I just notified their office, and they took absolutely care of everything, the tow, the rental, etc. I was thoroughly amazed how swiftly and with no nonsense they assured me the only thing I needed to do was "relax!!" I've bragged at my amazement with Andy Williams State Farm and how great they were to me!!

Imagine Lord of the Flies.. now imagine those wild kids opened an insurance agency…read more. No order. No follow through. No dice!!! You can tell by all my references my age group so if you're about the same, RUN ! After weeks of trying to get car insurance and the hoops to do a simple thing, they couldn't keep their original quotes. Really nice guys.. no experience. Save the headache. Go elsewhere. I'm switching my home insurance away from them as well.

I love this bank. Everyone is extremely friendly. I have had no issues whatsoever with banking…read morehere.

Worst bank ever. They do not help small business customers at all. Their rules change without…read morenotice and they have very strange policies. Their online portals are horrible and very much behind the times. Whatever you do, don't mistype your password not even once, it will lock you out and you will have to call to get back in.

Ed Henke has been our Agent for home and auto insurance for over 25 years and he has consistently…read moreprovided excellent claim service and found extremely competitive rates for us. I check with other companies occasionally and usually find that Ed has beaten their rate or if he hasn't he is very willing to research my concern and find a policy that better meets my needs. This may sound like a commercial but I like to reward good service and good business with a great review rating. Scott C

Over the past few years and especially the last experience I had this past July (2015), I've been…read morehaving this business help set me up with some car insurance. Ken is awful nice and seems to be the only person I'm actually able to get in touch with over the last few years (including this years experience). Although it always seems that Ken & "the company" seem to know pretty much everything there is to know about Progressive Insurance, I wish someone here would double-check before they show me my rates for them to make sure I'm getting the most out of my buck and to make sure nobody else is lower. Although Ken has always found more discounts with Progressive, I do think a secondary check should be made to ensure Progressive is still the best one out there. (Make me feel like you are doing all of your job the next time I'm in - though I can trust you to find a good company to meet my needs.) Thanks for all the policies you've helped me with over the most recent past few years as well as this new one for this new (to me) car from this past summer.