Great bank! All the staff are so friendly since all the new staff changes. Very knowledgeable. Not…read morepushy at all! 100% recommend!

They stole money from me. Beware - incompetent employees. Zero stars. I withdrew $600 from the atm…read morelast night and two of the bills were $5s instead of $20s, so I received $570 rather than $600. It was after hours so I called the 800 number, spoke with them, and they said that it's a branch error and that the branches fill and maintain the atms. Went in this morning and the branch manager admitted that they are the ones who fill it with money and that it's their mistake, but there's nothing they can do about it - call the 800 number. I told her that was unacceptable and I had already done that, and she repeated that there's nothing she can do about it. I walked out frustrated and then she yelled something at me from her cubicle as I was on the sidewalk holding the door for one of her elderly customers. Totally unprofessional.

After discovering that the mortgage product we wanted to apply for was only offered through…read moreKeyBank, my wife and I had the absolute pleasure of working with Susan Regan as our mortgage loan officer! Being first-time home buyers, we didn't know what to expect. There is a lot of stigma around mortgages and banks, and not having ever been customers of KeyBank we really were going in blind! We expected a joyless, uncomfortable experience and prepared for it...imagine our surprise when we walked into our appointment and met an upbeat, friendly person like Susan! Susan is always smiling, very personable, and extremely knowledgeable. We felt comfortable with her immediately after our introductions, she is a people person and she really has a mind for numbers. She answered every single question we had, even sometimes twice when we forgot the answer, but she never was upset about it thankfully! Susan worked with us to figure out a good price range we could afford, explained everything involved in a mortgage from soup to nuts, and put them in terms we found easy to understand without ever making us feel dumb about it! She also worked closely with our realtor from the time we got the pre-approval, and she was in touch with him and our real estate attorney during every step throughout the buying process to make sure we were all on the same page. We don't know how she managed to juggle all of that, but she did! The whole process could have been long and painful, but thanks to Susan's hard work it wasn't! She is a real class act, and was always available by phone, text or email whenever we had a question or needed advice. She worked her magic to make sure we got the best mortgage product for us, at a good rate and she even surprised us by coming to closing with a little housewarming gift! We wanted to jump up and give her a hug, but at the closing table we might have looked silly... Susan is an all-around rock star, she worked so hard for us and really made the whole mortgage process as stress-free as possible. We would recommend her to absolutely anyone in the Hudson Valley who is looking into KeyBank for mortgage options - I only wish there was a Susan at every bank!

Called this branch with some financial questions, interested in account options and bringing my…read morecredit score back up. Transferred to Shoshanna, who was so condescending and rude that I was at a loss for words and hung up before getting anywhere. This woman spoke to me as if I had called the bank to get free money, accused me of being irresponsible and "not keeping track of my own balance" and didn't seem to have any useful information to provide. Definitely switching banks after a series of horrible customer service experiences here. Shoshanna should not be permitted to speak with clients on the phone, or should receive training to at least attempt to disguise her callousness and impatience. Unprofessional and a really poor reflection of company values. Where does a lower-middle class person with 4 jobs and a Masters Degree turn for financial guidance?? Not here, obviously.

I love this bank. Everyone is extremely friendly. I have had no issues whatsoever with banking…read morehere.

Worst bank ever. They do not help small business customers at all. Their rules change without…read morenotice and they have very strange policies. Their online portals are horrible and very much behind the times. Whatever you do, don't mistype your password not even once, it will lock you out and you will have to call to get back in.

This is the ONLY chase ATM in Kingston. I haven't been able to pull money from this ATM in over a…read moremonth. It is the weekend and I need cash so I have to go PAY TO TAKE MONEY OUT because chase ATM is ALWAYS DOWN and it's the only Chase ATM in a 30 minute radius. You literally cannot access YOUR CASH to YOUR MONEY on the weekend because the ATM quite literally never works.

Best bank to bank with I feel very professional people and up to date bank and atm. Online banking…read moreapp also works very well.

Best insurance in the area period! Maryann and her staff are extremely educated in knowing the best…read morepolicy for your needs and the best way to get it without emptying your bank account. Her staff also are very eager to please and will help in anyway they can. Highly recommend them to anyone looking for insurance in the ulster county area and beyond. They also do renters, home, etc not just auto insurance. And the fact it's across the street from the DMV makes everything easier. Go visit Maryann and her team and don't forget to tell them Shawn and Shirley sent you. P.s she giver her clients chocolate and lollipops!

They are great to deal with. I have been with Denise for more that seven years and not looking to…read moremove!

Took the clerk 4-1/2 hours to open two Business Checking Accounts and One Business Savings Account…read moreand one business credit card. If it wasn't for the decent interest rates one these accounts I would have been out of there after the first two hours!

I came here because I needed a notary, but I live in NYC and needed one quickly before heading back…read morehome. Kate was great and there wasn't much of a wait. Notary service is free if you're an account holder.

The Napanoch Us alliance location is fabulous. Everyone is always helpful and friendly. Donna was…read moresuper nice and helpful during my last visit!