For the service centre off 180 railside. Came here to have them review loud noises when my car went…read moreabove 50km. Got an appointment scheduled for 3PM but came in at 2PM as I had the time. Ahmed at the desk was super professional, helped me out even though I was early. Then pulled over technician, Lynden, and he went for a test drive with me. Took him maybe 2-3 mins to determine the issue. They started work on fixing it. While I waited, Ahmed offered me to test drive the new Model 3 to kill time, much appreciated. And at the end. I was out of there at 3PM. Great staff, keep up the great work.

I scheduled my Tesla delivery at this location as it was the most convenient for me since I live in…read moreToronto. Like many people excited for their first Tesla I arrived early to see if I could check out my new car on the parking lot before my appointment. Some technicians and car detailing staff were already onsite getting their day started. Everyone was super friendly when they realized I was there to take delivery; they pointed me in the right direction and gave me the okay to walk back and look for my car. My appointment went smoothly. The sales/delivery personnel were very friendly, attentive, yet not overbearing. They give you all the time you need to go over your vehicle, set up your app and get familiar with your new wheels. By the time I felt ready to leave, I simply walked over to a tent that was set up in the parking lot to sign my papers and that was it. The process can be as long or short as you want it to be. For me, I wanted to take my time to ensure I didn't miss anything, and to have any questions I had answered. My delivery specialist, Marc was fantastic. He exemplifies what it means to provide exceptional customer service. For anyone in Toronto who is taking delivery of a Tesla I think you will have a good experience here.

***BUYER BEWARE***…read more We bought a Mazda 3 from Achilles Mazda and were upsold on a $1100 body scratch/rust and interior package, where we were explicitly told that ANY and ALLALL scratches or interior tears will be fixed by this dealership. Additional to that, the to make sure there were no misunderstandings, I asked if I should bring the car in per scratch, the lady explained to let them build up and come say, once a year to get them all done at once. Not bad, eh? Not true. When we went to take the car in for scratch repair, we were told that this was not the case and were given a touch up pen for our troubles. Whatever portion of the package was for the scratches, was essentially the price of that pen. The gentleman who gave us the pen explained that we were one of a number of customers claiming the same terms of the package. I called Achilles personally to not only report the misinformation, but to be reimbursed the cost of the package, as we wouldhave never purchased it unless the scratch portion of the package was included. At first, Achilles was willing to investigate and return our call in a week. Fast forward two weeks. No call. I called back to know the progress of the investigation. Achilles said it was still being looked at and to expect a call in a week. Patiently, I agreed. Fast forward 10 days. No call. Calling back to the dealership, Achilles was now less willing to help and clearly irate, which told me he found what he hoped he wouldn't and further hoped we would go away. Brashly, Achilles told me he would call me in a week. Not this time. I insisted he give me an answer and my money. He at first refused, to which I told him I'd be there in 5 mins. When I arrived, Achilles was out front of the dealership with my money, yelling, no, screaming, at me, telling me to never return to that dealership - all because I asked for either what I paid for, or my money back. Nothing more. If you, a) want honest service, or b) what you paid for, this is not your dealership. After must investigation, we found out this is characteristic of this dealership and Achilles as an owner. HE WILL NOT HONOR HIS WORD WITHOUT A FIGHT. As a recommendation, drive the extra 10km to Oakville if you like the vehicle. They care. I've been and very much enjoy their service.

Best dealership there is. This place is as good as it gets…read more Recommended by friends who also purchased and service there, and the staff we have been in contact with do not disappoint. Great atmosphere.

Great experience. They came and towed my car promptly , fixed the issue , and went out of their way…read moreto get my car back to me.

Nick provided great service and did extra unpaid work for my car. I have been searching for a…read moretrusted mechanic shop and I think now I have finally found it. Call before coming in.

CARSTAR of Etobicoke Central had had performed body work repair on Tesla that was hit by road…read moreconstruction equipment. The work performed by CARSTAR had been initially quickly estimated, obtained insurance approval, purchased parts and most importantly the work was performed quickly and neatly to my satisfaction. I recommend CARSTAR for Tesla repairs.