the driver was fine. the issue was I hit to put a 15% tip on the trip, and it did a 30% tip when I looked at the receipt, and you can't contact a human to get it fixed. and the fact that they discharged is not one of the "FAQs" that they deal with. Going to try Lyft instead. On top of that, they cancelled my reservation. read more

This isn't so much a review of the service by the drivers (which has mostly been good) but a review of the Uber customer service. I use Uber quite a bit. I probably ride an Uber at least once weekly and sometimes more often. After dozens of rides inevitably there is a billing glitch or another issue that needs resolution. If it doesn't fall into their menu of online questions good luck because you might as well quit now before becoming frustrated. There is no way to email, text, call, dm, snail mail or smoke signal customer service at Uber. They have an affective firewall and they don't want to hear your problems. In fact, this is why I am writing this review. I had a minor issue with a ride where a driver canceled my ride for not wearing a mask. I saw him turning into the lot and I put my mask on but he clicked off his signal and swerved back into traffic and left, canceling my ride. I am not even sure how he knew I was his ride because he split without getting within 100 feet of me. My mask was on while he was stuck in the center lane so I am not sure what his issue was. Next I received a message from Uber notifying me that my driver canceled my ride for not wearing a mask. It explained their mask policy which I am aware of and in the body of the message explained that if I was wearing a mask contact them through the "help" center. I tried the help center on my app = no dice. I tried the link in the email = nope And I went on a laptop and went to their website and spent a bunch of time looking = nope. So their driver had a hair trigger about a mask I put on before he even pulled in the lot. And I got canceled for it. And got an email chastising me for it. The email said to contact them through the help center on a path that doesn't exist. And there is no way to contact them. At all. Good job Uber. read more

Please don't buy UBER gift cards, I have received my second one and when I scrape off the film on the back I lifted off 2 digits which makes the card useless to redeem. UBER, does not have a call center to complain nor a help subject related. What a waste! read more

Refused to refund me for missing items. The first couple deliveries were perfect, but they've messed up the last four. Now they accusing me of theft. Basically, watch out if you use them too often. I'm reporting them for fraud/theft. I work too hard for my money to have it stolen. read more

I have requested an UBER it says time of arrival but never arrived. Unreliable. Sally read more

I got an estimated pick-up time of 50 minutes and scheduled. Then it said my driver would be there in 6 minutes. She messaged to make sure Winchester Mansion was local. I told her I needed half an hour to get ready. She got mad and told me I made her lose her incentive. I complained about her rudeness, explaining what happened. I got a long message apologizing for her being so late. Clearly whoever wrote it had no idea what my complaint was about. Lyft, on the other hand, was amazing! I used it twice today and deleted the uber account. read more

BE AWARE... UBER IS A FRAUD!!!!!! Be careful with your uber app and bank account information! An XL uber was just sent to my home (during the corona virus pandemic) saying they are "outside" .. we never ordered an Uber especially during this pandemic. We looked on our app and sure enough .. a ride .. AGAIN THAT WE DID NOT ORDER appeared. The total $87 and yes, they charged our card and it showed on our bank account. Uber is an ABSOLUTE FRAUD!!!!!! I will never use their service again!!!!!!! read more

Uber/Uber Eats has zero customer service. As in there's no way to phone and get help about why the links are broken, why verification texts aren't being sent, why account info is wrong and can't be updated/corrected. Cowardly Uber MIGHT deign to respond to twitter requests, but after passing the buck(try this link! It will get you in touch with someone who can help you by calling you back) to ANOTHER non-responding Uber coward! App deleted, Lyft installed. read more

We made reservations for Uber to pick up 4 adults with luggage in Pleasanton to take us to Oakland Airport. 10 minutes after the scheduled 5:30am pick up time we get a text from Uber saying there were no Uber cars that large in our area. (Even though we had made reservations the night before). Fortunately, our car was large enough and we had enough gas in our car but the point was not to pay for parking. This is the only way we can voice a complaint because they have no customer service. I have heard that this happens often. Never again with Uber, we are switching over to Lyft. You would think that be living close to Bart that this would not be a problem. read more

I scheduled an Uber driver ot pick me up at my home on 8/12 at 6:45. The driver showed up at 7:00 am and told me "I'm too tired to take you to SFO." I was astounded!!!! He told me to cancel the ride and get another ride or "try another company or something." I had a flight to catch and now I had no way to SFO! I went so far as to plead with the driver and he just kept saying he was too tired to "help me out." He then took another ride! I said why "did you just take another ride if you cant take me to SFO." He said "because they are local." He then rolled up his window at drove away. I had to call & wake up a friend who took me to SFO. As I got through security they were calling my name on the loud speaker. NEVER EVER AGAIN will I use Uber. Ever. I deleted my app and wrote a note to Uber Customer Service. That was a week ago and of course I have not heard back. This company has become a joke. Go with Lyft. They are courteous and on time. read more

I decided to give doordash a rest after countless screw ups. We ordered 2 sandwiches on UberEATS. Only one of them made it to my door. I sat there just watching the little car on the screen sit there as the guy munched down my sandwich. This is a disaster, he had a 5-star rating, how?? He speaks no coherent resemblance of the English language and he thought I wouldn't notice a whole sandwich missing? I called customer service and now I wonder if my sandwich will actually make it here as promised or if I will be paying for someone to sit outside my house and munch the whole thing down as I starve. Thanks, UberEATS, for hiring morons. read more

We downloaded the Uber app to our phone but when We try and use it we get a notice that the account is disabled. it doesn't say why it's disabled no idea no way to contact them that we can see. very frustrating. how does one contact these people and find out why ones account is disabled it is not in the frequently asked questions read more

Uber driver canceled trip twice and when I asked the third time the estimated wait time was 30 min. This kind of service is unacceptable.

I have spent over $200 in the past month on Uber. Today I woke up later than usual so instead of taking the usual public transportation to work I decided to take an Uber. When I requested the uber the ETA was 9:04, which was fine for me. When I got into the uber the ETA jumped to 9:14, which would have made me late, my company gives us a 7 minute grace period. So, I looked on Waze and saw that the ETA was 8 minutes shorter than what Uber was navigating. I politely asked the driver which app he was using to navigate, he said google, and I mentioned to him that Waze had a shorter route, would it be possible for him to take that way. He violently pulled the car over, looked back and said I could get out of his uber, I was shocked and said no, no, it's ok I don't want to be more late by calling another ride. He turns back and starts driving again. I was scared to speak after that because he was so aggressive, but I was so angry that I not only chose to ride UberX (which is a lot more than my usual choice of uber pool) but that I couldn't speak without fear of retaliation. After 10 mins I told him that I was uncomfortable with how he spoke to me and that I couldn't request a shorter way. His response was: you should have woke up earlier. I chose to take uber instead of public transportation so I could sleep in longer. I contacted uber regarding this matter and asking for a refund. Their response was initially that I received a trip, I got to my destination so therefore I cannot get a refund. I reminded them that when you go to a restaurant and order food due to hunger, yet for some reason due to customer service or problems with the food the restaurant will give refund to customer. Their response is that it's not a part of their policy to give refunds for the issue I had. I am a loyal paying customer. I have repeatedly used uber and their services on an almost daily basis for three years, how is it ok to not recognize the specific incident as unique to my experience with the company, look at how much I have spent in services with the company, and they can't make an exception to their "policy" and give me the refund of MY MONEY for a RIDE I did not feel SAFE on?. I am deleting the app, and it's sister app uber eats. read more

I ordered a ride last week. Waited for more than10min, but the driver didn't come. On Uber map, no sign of the car. I don't know where the driver is. So I have to cancel it and ordered another ride. I was charged for $5. NNNNNNNNNNNNNNNNNNNNo phone custom service at Uber. Only online service with meaningless reply. I cannot argue for a refund. read more

If they get a star! First of all I've used uber to pick me up from work all the time because my husband usually gets off later and we only have one car. 6/23/18 Today my uber driver canceled my ride I was still charged 15$ and that's basically all I had for today on my u we account. And they still took that and a 5$ cancel fee. Granted that would have been fine if I didnt need my uber ride and the worst part is uber doesn't have a immediate customer service to call. So if a driver who doesn't answer the phone and didn't wait longer than 1 minute ( when you have two) or tried to reach me at all. So i am out of 19.00 now and still no uber ride. People need to learn about these rip offs. Then had the nerve to send me a email and said my uber driver canceled cause he waited longer than 2 mins another thing about this 2 min wait time I'm servely handicap and have a total hip replacement so the 2 min wait outside i will always be prompt because it takes me a minute to walk out side anyways especially waiting in this heat. I'm sticking with uber from now on. read more

The first time I used uber , Lucio was on time to take me to the airport he had a very clean car and he was a very polite driver .

You rode with Mehdi. Well in fact we did not. I requested uber and this man finally called me to say he Was too far, I tried to request another driver but he was the only one in the area, tried to call him again got no answer, tried one more time and I told him there were no other drivers available and he refused to come pick us up. I am fed up with the app not working and incompetant divers! Hello Lyft! read more

My husband ordered an Uber to pick him up from the airport. First driver called to say he couldn't find him told my husband he needed to go across the street. My husband said I am across the street, I am exactly where the app told me where to go. The Uber driver said oh ok I'm on my way. 10 minutes later my husband got a message that the Uber was cancelled. He had to order another one, luckily the new Uber driver was on it and came right away to pick my husband up. Fast forward today. My husband received and email saying he is being charged for a cancellation. My husband tried to contact Uber . What a nightmare. Finally he got his refund. The second driver was great he even warned my husband to make sure to check his account because he may get charged for the cancellation. My husband didn't believe him till it happened. Watch your accounts people! read more

2 stars based on the drivers attitude, she was awesome, but fuck you uber, advertising one price and charging another. My trip was quoted as being 20 minutes OVER the time of arrival, how? And God forbid I want to talk to someone, fuck your stupid "Help" section, it didn't "help" what so ever. I'm glad this fad is going to be over soon, it's taxis for me. read more

I've received different levels of service based on individual drivers. Some are super nice, on time, and friendly while some have just simply dropped the order and cancelled a he or she couldn't find the pick up client spot and didn't even bother to call. I have experienced the worst case that I called and been called names with "f***" words. People do prefer working for Uber because of the flexible schedule and easy money however this won't last long if the inconsistent service. read more

I wish I could give zero stars. This is a crazy way to run a buisness. The phone number on the account they use to take the money out of your account is worthless. Even the bank said so! You do what they tell you if you have a problem with the account and then they do nothing about it. I used Uber for the first time and it will be my last unless the refund what they charged me. I never got in the vehicle and they still charged my credit card!! I checked to see how much it would cost to get picked up, they automatically sent a car and said I wasn't there and they were charging me for a non pick up! WTF! The guy calls me and says I am here in a voice I could barely understand. I told him I did not order and I am halfway home already. I have sent 3 emails and yet to receive any answer. It is not the money it is the principle of the thing. I down loaded the app because I have to go out of town for a week and wanted it ready for use. Well needless to say I won't be using Uber. Hopefully they will contact me this way. But if not that is okay. I have asked my friends to delete the app if I do not hear from them and to date I have 567 people willing to do the same. Uber it is in your court now. What are you going to do? Next up is Finny on your side from Chanel 7 read more

I see why they only have 1.5 stars. The Uber driver I had the misfortune of being near today obviously has anger issues. He was in a drive thru in front of me with no cars in front of him messing around in his back seat and I said "C'mon man!" because he wasn't moving or even paying attention. He angrily said "Chill out!" and proceeded to sit at the window after he got his food deliberately trying to make me angry. I don't need or appreciate rude Uber drivers wasting my time. read more

Our Uber driver took us from Mountain View to the San Francisco airport (SFO) and he drove recklessly. He flew up 101 so fast with no awareness of other cars that we were scared to death. I have never been car sick in my life but when we reached SFO I was nauseated. I felt myself shaking, and I took a Xanax to calm down. The driver also was trying to save gas by not turning up the AC on a very hot and humid afternoon. We asked him repeatedly to turn the temperature down and increase the fan speed but he said the AC was on. Just a typical old man trying to save 50 cents worth of gas by a making everyone uncomfortable. I reported his reckless driving to Uber. read more

I had enjoyed riding Uber off and on through out the years and it has been mostly good. But the latest experience changed my outlook how taxi cabs would behave. Let us not try to call it with some other name - It is a taxi service and if there are no rules governing it, it just sucks. The fares are at par with taxis, the price gouging is insane and the drivers are just irresponsible. Last week was my first trip to San Jose airport and back after a couple of years. The trip was a long one so I used Uber. After familiarizing myself with the cars, I ordered an Uber XL for the family. The van that arrived was pretty small so we barely loaded all our bags and fitted ourselves into the seats. Not sure how it would have been able to seat 5 people that it claimed. The fare was as much as a normal taxi would cost. Coming back I ordered Uber XL when we landed. We came out of the airport pretty much on time. I could spot the Odyssey van and started moving towards it. But it left when someone else got into it and a cancelation charge of $5 appeared immediately. What the heck ? Did the driver pick up someone else going further and probably not to have to pay the Uber cut ? I looked for other Ubers but the next Uber XL was three times the normal fare. Yes that is correct. In a matter of minutes, the fare just jumped three fold. That is supply and demand for you. Fortunately, taxi service is still available from San Jose airport. We got into one and went home after paying nearly the same price. What a ripoff Uber has become. Since the driver canceled the service, you cannot even tell your side of the story or leave any ratings. And the price gouging ? Uber has extremely advanced metrics. It can surely check how the drivers are misusing the supply and demand. Now, some of you may say that it is voluntarily and no one is forcing you to get into an Uber ride. But that is not necessarily true. Traditional taxis are losing business and becoming scarce so Uber will sooner or later become your only option. Of course there are other competitors like Lyft but after this experience, I would just rather drive myself and park it in long term parking or just take a cab instead of dealing with these buffoons. read more

Success is getting into their head..... I have been using Uber on various occasions since early 2015 and the service has gotten worse and worse. Last night I ordered a rideshare with them from SFO to San Jose. Uber gave ETA of 6 min. But then the driver on the map started to go in opposite direction and ETA kept increasing. After 10 min, ETA was 14 min!!! And there is no way to contact anyone (message, phone, etc.) so the customer is at the mercy of their software to detect exception and rectify. Finally another driver was assigned (Joseph) who was a great guy and was profusely apologetic for Uber. It wasn't his fault. It was Uber's failure; clear and simple. I complained through website, and didn't even get an acknowledgement that they had received the complaint. Man, that is some arrogant culture they have developed hiding behind their success. Note to Uber: Learn from Amazon and Google and their service reliability. Many friends have said that you could set your clock by their estimated delivery date and I have experience that. I am also a user of Google's many product (drive, analytics, etc.) which are all free but keep getting better behind the scene. Too bad you won't be either. Note to Lyft: Focus on your customer to distinguish yourself from Uber. They currently have the lion-share of the ridesharing market but you have an opportunity to beat them with better service. Happy riders and happy drivers can help you beat Uber. read more

Why I rarely of Ever take Uber and /or Lyft. A year ago prices used to be reasonable now they are ridiculously expensive. What used to be like a $10 Uber x ride is now 3x that amount. And they say they aren't making any money that is total bullshit. They are gouging the passengers and drivers can barely make a living. I honestly hope both Uber and lyft go bankrupt. Uber wtf do you even offer pool rides anymore. They are just as expensive as Uber x. I was going to take a pool from San Jose Diridon to Almaden Lake. Get this a pool ride was $15.97 basically $16. And a Uberx was $17.03. What's the point in even offering pool rides anymore there is no real savings in it. Uber you can go f yourself and your money hungry CEO that keeps highering the rates on passengers while lowering them for drivers. read more

I would put 0 stars if it let me. I worked for ubereats the food delivery part of uber and they promise you $28/hr but they actually pay you 4 per trip and take out an "uber fee" which over the 2 months ive done trips has equalled about $10/hr. There customer service reps dont do anything probably because they have no power and are only little higher than the driver on the pyramid scheme. So $10/hr and you have to take in consideration your paying for gas, wear and tear on car, and you file a 1099(pay taxes as a sole propertier), you end up working for free. Never work or use their services. Its exploiting people who are searching for a good job but have limited options. read more

I had an issue with Uber, I went on the app to try to find a way to speak to a person? Couldn't find anything so had to email them, emailed twice about my issue asked to be contacted, received an email asking me to press link to confirm I had reached out to Uber. I pressed the link still to this day I have never received a call back about my issue. I am very disappointed with their customer service!! Terrible!! read more

Done with Uber. Scheduled a ride. Received my confirmation with fare amount of $118. After the ride I got a receipt for $332. Disputed it on their app because that is the only way to communicate with them. They adjusted it by 25% and said there was nothing else that could be done. Contacted BBB only to discover they have an F rating. Now I know why. read more

In San Jose for the MLS-Arsenal soccer. Uber does not even understand the meaning of customer service. I mean the Company, not the drivers! And the new Uber App could not locate me even when I entered an EXACT street address. read more

I couldn't open an uber account because the previous owner of my phone number used uber before, and uber has no way to detect the new owner of a phone number. This is the most ridiculous thing in this industry. read more

Very poor customer service. Driver didn't show up. Uber app charged me $10.00 for cancelling ride. Actual charge on my credit card was full fare quote of $21.91. Uber doesn't seem to have any customer service phone number in which an actual person will respond. Web site guides through disputed cancellation charges, but just credits account for cancellation charge. No way to dispute the incorrect full charge for a service not given. Needed to go to my credit card company to resolve. Very shady company! read more

uber has changed, their prices to san jose medical center was 28 dollars, now it increased to 40 dollars an increase ownly by 5 dollars every day, from now on i will take a cab it is actually 5 dollars cheaper than uber, watck them increase every day read more

The company follow up the 'Driver application' all the time. But the Sunnyvale office is very touch. Many excuses to deny your application even ask you go to take the car inspection again. So, the company can have information from the Sunnyvale office so that on-line application and Sunnyvale OFFICE can linked togather. Otherwise the Sunnyvale office throw away the applicant information but on-line office doesn't know. read more

The drivers are excellent. The user app SUX!!!! The app is not user friendly. It can't find you standing on a street. The map is impossible to redirect. The poor drivers get misdirected. The app doesn't give the driver a heads up about next moves, like whether the turn will be right or left. Dealing with map location does not encourage me to try again. Can't imagine turning my life over to a driverless car with this app performance level.... read more

Worst company ever!!!! Never use. Apps never work, no respect for customers and drivers. No wonder they are constantly being sued. It's a joke they are working on autonomous flying cars. They can't manage to provide working apps for the cars on the road. They will need billions in cash to cover all their future lawsuits. Worst company ever!!! read more

Good luck dealing with this corp. If the driver cancels on you because he decides he wants to go home or dinner or lunch etc. or simply does not wants to go to your area you will always be charged 5 dollars!! Does this make any sense or just another way to take your money easily!! read more

I've relied on Uber many times to get around, but no more. I received an Uber gift card from my mother to use for Uber rides. I was super excited since I used Uber often to get to and from the airport. I was finally ready to use my gift card. I scheduled a ride 3 days in advance to the airport and accidentally scheduled it for 5pm rather than 5am (7am flight). I noticed my mistake almost immediately and canceled my ride. I got a notification that I was not going to be charged for my cancellation (probably since it was an immediate cancellation for a ride scheduled for 3 days later). With multiple emails back and forth (Uber took forever to respond in between emails), it turns out they were not going to reimburse me the $26 they took from me. There is no customer service phone number to talk to anyone and they have stopped responding to me. This is a waste of a company for sure. Worst customer service experience ever - worst than Comcast! At least at Comcast you can talk to a live person. I will never use Uber again. Lyft, please don't let me down. read more

I was a driver for uber and lyft kept my rating 4.8 and above got involved in 3 accidents and 1 ticket for doing 40 in 35 zone ever time I try to call I get no answers after dmv and my insurance say I have a great driving record you want me to respect you while you keep disrespecting me and other drivers read more