Don't waste you time with Uber. I made a reservation hours in advance for a ride to see a Reds game. The driver delayed for an hour and then cancelled without any explanation. This was my second attempt with Uber and the second time the driver canceled. Use Lyft. read more

I was being discharged from the emergency room and needed a ride home. Regular Uber was a 12 minute wait but I could pay more and a car would pick me up in 6 minutes. I was sick so I paid the additional money and ordered the quick ride. the arrival immediately switched to 12 minutes and then the driver went to the wrong hospital so it took about 15 minutes for him to pick me up. i thought Uber should refund the difference in price but they refused. Don't use this service. Use Lyft. I will. read more

Their cancellation policy is bogus. I canceled well in advance of a scheduled trip and got charged $23 and change. Beware of Ubers sketchy policy on cancellation. I can understand if you cancel last minute. This was not the case and to charge someone $23 for a service that was not Received is unbelievable. We will not use Uber again unless they decide to reverse this fee. read more

Fraudulent Uber One charge... I haven't used Uber in years, I did not authorize a charge, agree to a membership, or sign up for a trial. This is criminal behavior. read more

Uber is expensive and anytime I go to order a ride they always charge more then others . Then the website is not user friendly, I was in a rush and may have used it once or twice before..... Dont you know it asked me for my i.d. as if I didnt have a profile already created. How redundant, well Uber is not the first on my list and I would encourage all to use other services they are overrated and have a poor website. read more

There uber eats driver took food off my porch and I reported it and they are not doing anything so now my families food for the next three days is gone read more

I love uber but now the drivers are trying to cheat the system. I tried to write about it to uber but their customer service bites so I will just put it here. We were going about two miles and the driver calls us when it said he was like 5 minutes away and when he heard our destination he hung up on us and canceled the ride which obviously delayed our trip-- jerk! DO T GIVE DRIVERS THE DESTINATION! read more

Uber - I usually like uber but this dude called to ask my destination and then hung up and canceled the ride. Cheater! - Taxis Near Me

If I could give negative stars I would. DO NOT drive for Uber. They care nothing about their drivers and try to screw them over every chance they get. The passengers are entitled pricks that think you have to do everything they say in your own vehicle or they will give you 1 star. read more

Used über 4xs now and think it's the greatest addition to taxi services. They get to you quickly. They're priced fairly. No need to carry cash. Get home safely!!! read more

Been standing around for over an hour... lots of other folks getting rides. Our ride keeps getting delayed. Thank you Uber, appreciate the support. read more

Unethical people running this company... Don't refund credit that is due to me.. Won't even issue Uber credit....

This was the first ytime I used Uber. The app can be difficult to use, but once I got it, it went smoothly. The driver, Ricardo got there at 12 on the dot. I love how you can see where the driver is and how many minutes until his arrival. Very pleasant experience read more

I had a charge for Uber one on 2 of my credit cards. Let me state 2 cards not tied to my Uber account. There is no number to contact customer support. You have to text someone your issues. After 30 minutes of communication via text through there app, I was told he couldn't do anything and had to send me to someone else. He then informed me it could take up to 3 day before someone contacted me, via email. Still no phone call. I had enough and contacted my credit card companies. There customer service is horrible and I'll never use them again. read more

I have a very simple feedback for Uber, but there is absolutely no way I can give it to them directly. I think it is a very simple problem they could fix if they knew about it. I am legally blind and use Uber quite often. Once a month, I go from home to the same address and every time, Uber's GPS puts a pin in the wrong spot. When I am going there, I can tell the driver where to let me off. The problem is when Uber picks me up. They are about a block up the street, and since it is downtown, there are many other cars parked and driving by. Since I cannot see very well, and especially that distance, and I can't recognize the Uber car, I end up with a wait charge and have to wander up and down both sides of the street looking for the driver. I end up calling the driver, which is a good feature in the Uber app., and then we argue about where they are and why that's not the right spot to pick me up. This is not just a hassle, it is an accessibility issue. Any suggestion on how to get thi message to Uber? read more

Horrible service. I prescheduled for a 4am pickup because my husband and I had a 6am flight. The ride was confirmed but the morning of about 3:40 my ride was cancelled it said " due to insufficient funds" which is bogus because it is connected to my Apple Pay which has had no issues ever! I think Uber driver just decided not to get up early. We had the concierge at our hotel, The Westin, call a taco for us. Your Cab arrived on time and got us safely and efficiently to the airport. The price was a bit higher but worth it! read more

I have been a fan of Uber for several years now and I immediately knew that I would be using it while visiting Cincinnati. Prices were fair, during my time using UberX the base fare was $1.40 + $0.18/minute + $1.20/Mile. Still cheaper than a taxi, and that price covers up to 4 riders. One thing that does bother me is Surge pricing, this happens during peak hours when riders outnumber drivers. It serves as in incentive to get more drives on the road, however it comes at the expense of the customer. I did have to deal with Surge Pricing on my first trip in Chicago due to some pretty heavy rain, but luckily I didn't have to worry about this while in Cincinnati. All of the cars that picked me up were clean, and all the drivers were friendly. Overall UberX provides low cost transportation via their app along with a fare estimate. I will say that the fare can slightly vary due to path taken and time in traffic, however my experience was that the estimate provided by Uber was pretty much spot on. read more

So excited that there is an Uber in Cincinnati!!!! I've never heard of this service until my husband mentioned it. This is far more better than a taxi cab company. You connect with drivers through your phone app. Sign up with a credit card and view in your area if driver is available. It's that easy. What I like about this service is that the drivers are liscensed, insured, they perform background checks, and meets all local regulations. I am one not to carry cash or wish cab companies accept credit cards. This is so convenient and many drivers keep their cars clean. My husband and I needed a pickup from Norwood to Downtown. The fare was only $15.00 since we live close. The beauty of this app is that you can see a profile picture of the driver and track how close they are to your destination. It took the driver 19 minutes from where they were at to get to our home. Ride was smooth and don't have to worry about them ripping you off. At the end of the ride, you get an electronic receipt and you have an option to rate your drivers. This sounds too good to be true and hope that the cab companies do not shut Uber down. Especially in Cincinnati. I love this service and will use them over and over again. NO more cabs for me!!! For first time signers, you receive a free $20.00 ride (promotional). read more

My first experience with UBER : ABSOLUTELY TERRIBLE. David, the driver, got angry that we had to pull over due to one of the passengers bring ill. He pulled over and said "don't get sick in here. Get out of my car" but that meant stepping into the moving traffic. No flashers..and he could have pulled into a totally empty parking lot .No professional would have been so ignorant as to do that. After the passenger got sick (leaning out the open door onto the asphalt) David drove like a TOTAL FOOL. Speeding and turning corners sharply to throw us around. It was late we were tired and close to getting home so we kept quiet. THE NEXT MORNING $13.00 ride plus $200.00 damages charge !!!!! UBER doesn't care and David is a thief. .. Bye bye Uber. .. never again read more

I've always been pleased with my Uber experience, but a particular ride in Cincinnati has made me an "uber" fan...I'm sorry. Anyway, I hope you are so lucky to have Richard as your Uber driver in Cinci. He's friendly, a safe driver, and his car is clean. But the best thing about Richard was this: After some drinks at the Comet Richard took us back to our Air Bnb in OTR. The next morning we realized I had a left a bag with some items we had bought for our wedding in the car. I panicked and assumed we weren't getting them back. I used the help feature on the Uber app and they connected me with Richard who called me back within 10 minutes of leaving a voicemail. Richard confirmed that he found our stuff in his car, and agreed to meet us downtown so we could head back home to Indiana. A small gesture like this really meant a lot to my fiancé and I. Thanks Richard! read more

until recently i have been ok with uber...i have a problem and their customer service is terrible...can't get a response. why can't there be a phone number. Here is the issue. I arrived in cvg last night at midnight and asked for an uber. I got a response that there were no uber drivers available. I walked with 2 heavy bags to get a taxi. When the taxi arrived I got a note from uber that a driver would be there in 18 minutes. I was already in the taxi so I cancelled and got a charge from uber. so it cost me $20 extra for the taxi and a penalty for cancelling... I have been a loyal uber customer but I hope can make this right. read more

I am a fan of Uber, although I do feel they need some improvements. There was a previous review by Jennifer W., where she mentioned that they have navigational issues. I agree. My friend & I had to walk a block & a half because our Uber driver went the wrong way on a one-way street. Everything else after that was great! There was another time when my friend used Uber & had a situation happen. She was the person who had the app & placed her CC on file with them so they would pick her & her friends up. She lives in Clifton, OH & her friends live in Mason, OH (which is 40 miles from Clifton). After she got dropped off the ride continued to Mason. The next day she realized she paid for her friends ride up to Mason. She would have considered it great customer service if they had offered to switch cards. Although they aren't perfect, I would use them again. I'm glad they are in Cincinnati. read more

I have totally deleted the Uber App!! It would confirm and send information on my ride and then cancel without warning!! I have had MANY trips with UBER over the past year , literally over 8,000 in a year because I utilize it to transport my employees. Example of my frustrations... same trip to and fro for a week but twice I had to order the UBER twice before they actually arrived!! No phone call text , 5 minute wait or anything to warrant a cancellation as the person is clearly outside of the pick up spot entered. I've given many chances and I'm just done and taking my business elsewhere! Thank goodness for competition!!!! read more

Uber sucks! It's gotten me fired from 2 jobs! The prices are ridiculously high for such short distances. I payed 17$ for a 6 min ride to work. Uber said the driver would arrive in 7 min. It took the driver 22 min to get to me!!!! 22 min. Made me late for work and got me written up. I hardly ever take Uber. Only for emergencies. But obviously it's useless at this point. They make it incredibly difficult to speak to customer service I literally just gave up. I don't ever write reviews. I'm not trying to be a Karen. But Jesus Christ. How many times are they going to screw me over?? Uber sucks! read more

Ordered an uber to pick up family and bring them home. Car never showed up but driver messaged me that she had arrived and delivered the family. I was charged but family was never picked up read more

I frequently use uber and on NYE was in an uber black car that took myself and some friends home. It dropped me first and was a 15 mile ride for $59. Not one minute after it dropped my friends did I schedule a pickup and ended up with the exact same driver. He took me less that two miles and charged me $83. Please understand that the reason I'm in an uber is because I should not be driving therefore am probably intoxicated. Uber hits you with astronomical rates that are 5.5 x's the standard fare which is beyond ludicrous. Needless to say I am totally disgusted with the company and they should be ashamed of themselves. I wouldn't give it one start but couldn't leave a review without it. read more

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Uber is an amazing service. People use it for SO many reasons. To go out for the night, to work, airport, store etc. To the people complaining about surge pricing, the app has you accept the higher rate before you request your ride. You shouldn't be surprised after the fact. Uber is 1/2 the price of a standard taxi. As far as them using GPS, you should just be happy they get you from point a to point b safely. If you know a better way then suggest it. I wish Uber was in Ohio a LONG time ago. For the few bad reviews there's hundreds of praise for it. As for the cleaning fee, don't make a mess and you won't get charged a fee. When someone makes a mess the driver loses money because they have to go offline for however long it takes to clean it up. read more

Their customer service is horrible. I had my last ride over charged by $90! They said they were correcting the problem but that was a week ago and I have yet to get a refund. Every time I email them about it I get no response! read more

Peter showed up exactly when and where he was supposed to, and he drove me 34 miles in a careful, knowledgeable way. His car was in perfect shape. We had a great discussion of a bunch of things, adding a bright spot to my morning. The only hitch: I forgot to give him my card with the Serpent Mound Website article, as I had promised. So here is the link, Peter: www.scientiapress.com/serpent-mound . Good luck! Ken Dillon read more

Can't say enough about Uber, and it's all good. First used them in San Francisco, and now they' re here in Cincy, thank goodness. Have never had a jaded driver, rude or unkempt driver. I guess I'm lucky that I don't (so far) travel at peak hours, but my sense is that fares are just that - fair! Have never felt unsafe or worried that a driver couldn't get me from point to point. It's like having your own personal driver! Keep on truck in', Uber and Uber drivers- you've got a good thing going! read more

I paid $55 in "surge pricing" for a ride from Covington to Hyde Park that would have been no more than $16 in a cab. Couple that with the fact that I had to navigate every step of the route for the driver and I can't but feel robbed by Uber. Never again. read more

First time Uber user I requested my ride. It arrived less than 3 minutes later. Driver was engaging and the car was in great condition. He listened to my recommendations to avoid traffic and did an excellent job. I will use Uber again in the future. read more

Love uber I use the app out of Florence Kentucky. First time I used it my ride was free and did not really understand how it work and the young lady explained it very well so no more taxi cabs for me. I called again this morning and the gentleman was just as nice prices to vary but not as high as being in a taxi and you can watch them and see how far out they are to your destination. Plus no one has to carry money A one in my book. Thanks Uber for the great service thus far read more

The Drivers was on time both times and was nice.but the over Billed my credit card both time and call center haa poor service and the have not credit my account . i will catch a cab read more

Follow up on my last post, I finally did get paid Friday afternoon but somehow in the payroll switch over the deposited it into my old closed account, took a while to track it down but I got it. read more

I have been using UBER for some time and initially I was very pleased. However, my last few rides have caused me to rethink the use of your service and go back to taxis. The first incident happened in Roanoke. Car was so full that luggage had to go in the front seat. Second one was this morning. Person didn't get out of car, trunk was full and had to put one piece in back seat with me. Both of these rides had trouble finding the GPS pin. Don't think you are doing your due diligence with your drivers. Going to try Lyft .... read more

This review is not for the service. It is for employment as a driver. Someone in my household has been trying for three months to get a job as a driver with Uber. He has sent the same information in over and over and they still haven't processed it all. You can't call them-although they do respond to email. He always does everything they say and still a week later uber tells him there is something else they need that they already have been give five times! Frustrated!!! read more

Uber is really convenient, in theory. Easy to get a cab, fares are fair, and the drivers are nice. However, the drivers have SERIOUS ISSUES WITH NAVIGATION. The drivers exclusively rely on live GPS to get them around and DO NOT KNOW the area they service geographically. As a result, in my experience (I've used the service many times now), they often arrive at the wrong location, they get lost, they take wrong turns- even when you tell them this is not the way to your own house. All but one of my drivers have had problems navigating the city. Unless you know the route you need to take and know your area well enough to direct a lost Uber cab to your pick up point, get a regular taxi. I really hope this aspect of Uber improves. read more

My first experience with Uber I had to pay surge pricing which turned my cab fare into a $180 bill. It was 15 miles that would have cost me about $60 in a regular cab. I had no idea it would cost this much. The driver for the most part was unprofessional, and he even relieved himself in the middle of the street. I had no idea this service was such a joke. I will NEVER USE this service again. Uber customer support does not offer live help, and the emailed me a response saying basically I was stuck with the bill. How would you feel if this happened to you???? I am being totally honest. Do yourself a favor and stay away. read more

I had two consecutive bad experiences with Uber drivers not finding me and then cancelling the orders. In each case, my location was apparent from my iPhone GPS info, but the driver never found me. In one case, the driver was directed by Uber software to an address half-a-mile from my location. After each cancellation I place another order, and the second drivers found me. The actual rides were fine, but the software and training for finding riders seems poor. My rides were in the NE suburbs of Cincinnati. read more

Avoid this company at all costs! My daughter and her friends were in Clifton last night and needed to return to West Chester. They got a quote from Uber of $40 . Upon arrival in West Chester, the driver told them the fare was $170. When they explained to him that the quote was $40, he told them there was nothing he could do about that and they should call customer service in the morning. Uber, conveniently, does not have a customer service phone number. You can only contact them by email. They responded to her email with a computer generated note saying that during busy times they charge surge charges and they are happy their driver was able to provide them with a reliable ride!! The surge charge was 4.4 times more than the original quote! They are outright liars and thieves! I will never use them again and I will make sure that I let everyone know about their deceitful quotes and their complete lack of customer service. read more