I cannot say enough good things about this about this practice.!! I had been searching the New…read moreMexico area for quite some time to find someone that does Active Release Therapy. ALAS! Dr. Ponce is professional, friendly, direct, lets you know what he is going to do for you. Encourages your feedback of what works and doesn't. My Nerve Entrapment problems are about 80% better than when I started. Yes, $$ but so so worth it. If you don't have your health it is difficult to enjoy life as it should be lived. My insurance does not cover this therapy. The massage therapists wow! They can zero in on the spots that need the work. AMAZING! It has been my experience with other chiropractic offices/practitioners that they do their best to UPSELL their services. In this case it was me who inquired about the benefit of additional modalities. I opted for DRY NEEDLING. It seemed to speed up the process of relieving muscle tension. I can actually move the way I am supposed to! Kudos to ALL the staff for their friendliness, professionalism, courtesy and always willing to please. They work well together.. a well oiled machine. Thank you the Alyssa for keeping me organized with my appointments. I would mention my massage therapists name, however, I don't want others to make appointments with her because it would lessen my chances of getting MY appointments ( yes selfish). All the therapists are great, but everyone has their preference.

Dr. Ponce and all of his staff are very friendly, considerate and helpful. They always listen to my…read moreneeds and make sure I'm comfortable. I'm always taken care of and leave feeling better.

these guys really helped fix my house, like it just exploded into pieces, but i got some tools and…read morecalled them over and in a single blink it was finished, looked exactly the same, thanks a lot.

I came in with lower back pain and after the first visit, I was able to feel relief and left with a…read morerehab plan to work the affected muscles for the long term. I learned a lot about muscle relation and will continue the exercises to maintain myself pain free. As for cost and insurance coverage as has been recently and negatively reviewed, they are very clear that some insurances may or may not cover their fees. Do your homework prior to the visit.

At my first visit I asked if Medicare would cover my visits. The intake person I spoke to was very…read morevague. What I remember being told was that they accept Medicare patients, but that they couldn't predict how much Medicare would pay. I was told that I would be responsible for whatever portion Medicare didn't cove. At each visit, I kept trying to get more clarity and wanting to find out exactly how much I might have to pay out of pocket, but was told that we'd have to wait and see once they filed a claim. Well, as it turns out Medicare DOES NOT cover treatments at Airrosti, which is information that is widely available on the internet. I am now responsible for nearly $500 in bills. And to add insult to injury, the treatments haven't helped at all. My pain prior to visiting Airrosti was intermittent. By the end of the third visit, the pain seemed better, but in it's usual pattern, returned a few weeks later and my bank is $500 less.

I had an injury at work about three months ago and could not raise my right arm. My orthopedic…read moresurgeon wanted to try physical therapy first, and got approval for about a dozen visits. These folks set and keep timely appointments and send text reminders to keep you on track. They worked with me and now I can actually raise my arm a bit without pain. I still need more work, but I am able to see the progress. I was in so much pain but now I rarely need to take pain medication. This is huge for me. My surgeon is seeing is I can get more visits approved, so I may be able to use their aquatic area for water based therapy- they have it all here.

I got both double bunion surgery and I was in the worst pain of my life. Before going to Fyzical I…read morefelt so hopeless and that it would take forever to get back to where I was prior to surgery. But the staff here were so welcoming and encouraging and really wanted me to succeed and get better. I am way better than when I started, I have more work to do but have a positive outlook that the finish line is just around the corner. I highly recommend everyone at the Northwestern location they truly care and want you to feel better. I would highly recommend this location for anyone looking to feel better they have everything here. Thank you!

Hollie Pagone is highly knowledgeable on improving the pelvic floor muscles. She explains in detail…read morewith easy to understand terms. She listens to your concerns and addresses them accordingly.

I'm very pleased with this facility! Very clean, professional, and seems to have the more up to…read moredate equipment to offer better quality care. Initially, there was some miscommunication between my case manager, myself, and one of the staff members regarding the authorization through Tricare. So unfortunately that left to some issues and stressed me out more than I expected. Thankfully, they were being patient and offered to keep my appointment as long as the authorization was straightened out prior to that time. I have been enjoying the type of care offered to strengthen specific needs, such as my reading fatigue. Definitely didn't expect there to be treatments for that so I was very impressed! They can also care of my physical therapy needs to get back in Army Combat Fitness Test shape which is even better!

I have been going here for 9 months. The wait times are insane. You have an appointment at 9 and…read moreare lucky to be seen by noon. I live very remote and would drive 300 miles round trip to be seen. My illness makes it almost unbearable to travel long distances. Every visit I was told "on the next visit we will have your medication ready for you the same day so you don't have to drive in again." That NEVER HAPPENED and I was having to make 2 journeys in to have the appointment AND THEN come back to get the medication. 600 miles for one prescription. Countless hours of travel, waiting, and dealing with staff. Who are unfortunately not helpful. Call to cancel or reschedule.... They don't do it. Call to ask why medication was sent to the wrong pharmacy or not at all.... No return calls or follow up. If you have plenty of free time and live near the clinics then best of luck. I've decided to just suffer with my pains because it's easier (though more painful) then trying to use this clinic.

Dr. Harold Ray is an incredible person, he goes out of his way to help people, and his staff is…read morejust as caring. Dr. Ray is one of the best I have ever met. German Cuevas Army Veteran

Despite extremely long waiting times in the waiting room, the treatment itself is good. I had a…read moreconversation with Toni, the office manager, over an incident of a lost shipment of medicine, and during this conversation it was clear that from her standpoint, that she defended these long wait times by comparing to other perceived wait times at other businesses like this. My contention is that they have "normalized" these wait times of over an hour in the waiting room alone. It is very clear that they have lost site of good and average CUSTOMER SERVICE. I was shocked to even see a video in their waiting room where one of their doctors even defends these extremely long wait times. Luckily, in my case, I likely will only have to revisit once every 6 months. This attitude they carry is Not conducive to good business practices. The scheduling by this business is truly in need of real change. The simple solution is to understand that this type of business is unacceptable and even arrogant on the part of Sun City. If you can't or won't either space out appointments or hire more Doctors to handle the overload, then it is clearly partly the fault of the customers who tolerate it. In the end, its always about the $$/profit greed huh?

I had hand surgery here and when I showed up the morning of surgery, I get told a specific ampunt…read moreout of pocket for the surgery, which I paid in full. Three weeks later I receive a bill for 3 times the amount and they are telling me that this is the actual total. I go back and forth with the staff, send them multiple times the email stating the total that was paid, and they still persisted. Six months later they then admitted to what I had been saying all along. The staff isnt as smart as they look in their medical clothes. I would look elsewhere unless you are ready to go back and forth with the billing. As for the surgery, it took months for me to have mobility of my fingers where as other people who had the same surgery elsewhere were healed up within 2 weeks. Over a year later and I still dont have full range of motion. talk about regrets!