Wonderful customer service! Alex was incredibly accommodating and easy to work with as he helped me…read moreto coordinate storage of two vehicles while my family was relocating to Little Rock. Facilities are very secure, well maintained, with affordable and fair pricing. Staff is very responsive online and via phone. Alex really went above and beyond to help ease our minds while we managed a stressful cross country move and I would highly recommend natural trails storage for all of your storage needs!

I have been using this storage facility since Oct 2022. The staff is amazing, attentive and…read moreresponsive! I'd highly recommend this facility for anyone, especially downtown dwellers or if you live close to downtown. This place is completely secure and has 24 hour monitoring and onsite presence. The loading dock or side accesses are very roomy and convenient.

I've been renting from this facility since it opened (more on this later) and can honestly say that…read morethis has been the best experience I've ever had renting a storage space. Taylor (Owner and Site Supervisor) and Gabriel (Facility Manager) have gone above and beyond in every regard to provide me with the best customer service and all of the accomodations I could need. There are three floors packed with units ranging from a humble 4'x4' to units that could hold an entire household of 6's belongings. Every unit offers indoor, climate-controlled security with keypad entry. The top floor is street-level and houses the front office. It has a massive garage door that opens into a loading bay with a custom-made ramp that cleverly incorporates stairs into its design. The bottom floor offers direct access to the units through an equally large garage door with a fenced-in loading area, and there is also a unit available for vehicle storage. The middle floor is spectacular in its own right, with a huge street-accessible parking lot (available to all tenants) built on a plateau adjoined to the building with a robust walking bridge and a door large enough to accommodate tenants with large pieces of furniture. There is a bathroom available on the top floor as well as an entrance to the front office. Some of the superior services and conveniences I've experienced during my time renting here: * When I was moving in (an arduous feat for one man as I had a lot to move), Taylor and Gabriel both offered something to drink, as well as any physical help I might need. * A couple of occasions I have needed access outside of normal business hours. I simply contacted the MOD and was granted access. * I had a wire shelf that had come undone from its frame. I asked one of the maintenance staff if he had his welder with him and he confirmed that he did. I stepped out to grab some more items from my car for no more than ten minutes, and when I came back, he already had my shelf repaired and waiting by my unit. He insisted that he needed no compensation when I offered to pay him for his service, stating "It was no problem at all" with a smile. * I had lost the key to my lock. Taylor offered both her assistance and the tools necessary to remove the lock. * One time, the anti-theft system on my car prevented me from starting it while I was parked in the loading bay. Gabriel continued to check on me and offer his assistance, asking if there was anything I needed. The situation caused me to be there long after business hours, but Gabriel assured me there was nothing to worry about and made himself available until I finally got everything packed away. * Carts of all sizes and degrees of maneuverability are on-site and available to tenants, including a shopping cart. * Welcoming good vibes, patience, and overall friendly interactions with management. * Incredible pricing and units available in every size imaginable. * Conveniently located in the heart of Downtown Little Rock. * Full integration with any U-Haul account. I can pay rent, see my payment history, active rentals and more from my U-Haul app. * A sturdy Chateau disk lock provided free with every rental, as well as a trendy key fob so you can easily identify the key to your unit. * An adorable and super-friendly tactical office dog that loves to watch you while you unload as much as she loves a good petting. So far, I fail to find anything to complain about. The entire facility is incredibly secure with cameras inside and out, and every point of the exterior is video recorded and monitored 24/7. There is a manager on-site 24/7 as well, and in the event that anything were to happen there is already somebody at the scene to expedite the resolution of any situation that might arise. I truly feel like my things are safe, and I am constantly made aware that I am a valued customer at USA Self Storage's Union Station location.

This was my first time needing a storage unit. Susan was very helpful and it was so easy to get set…read moreup! I would recommend this place to anyone in the area looking for a safe place to keep their stuff!

Very great place, the owner lives on the property so it makes this place feel a lot more secure to…read moreme. They also offer a free Truck you can use to move your items. Great place. 24hr access.

Great family business i use them for Propane refilling , I have 2 Storage units…read moreUsed them for New trailer hitches and light plugs installed Notary service UPS shipping is convenient ..

tracy was great to work with and easy going. THANK YOU. The business was clean and well kept.read more

Scheduled for a 9 AM start/arrival time today. Arrived promptly at 9 AM. Worked fast but still took…read moregreat care with my furniture and items. Didn't rush me. I felt very well taken care of. You should give them a shot. Affordable and fast.

MUCH APPRECIATION to SKS Boys Moving And Transportation for a smooth move from rental to home!…read more Exceptional service, professional care, and top-notch handling of our furniture from start to finish. Highly recommend!

Fast response. Great service and pricing. Rugs and furniture look so good. Will definitely use ABS…read moreagain. Thanks so much guys!!!!

Horrible customer service. Rude staff. Totally disorganized…read moreand price gouging on existing customers while offering lower rates to new customers! No Dumpster. Slow response to resolve issues. Damaged property from their painters and the owner passed responsibility off to third party. Do not use this place or trust them.

I have used this storage for a few years. They are always reliable and responsible. Recently, they…read moreare upgrading areas, so they hired a crew and scheduled a time for me to be there to oversee the move of my storage.