BEWARE!!! This place is a hot mess. They barely speak English and expect you to know that they are running a business where they do not pay their staff. Instead you pay them through "tipping" which is fine if only it was done correctly.
I visited this place at a recommendation from a friend. From the time I arrived, the staff was very very rude. They only take cash for one, and if you have a card please be ready for a long wait so that 3-4 people can come out and verify that your I.D matches the name on the card.
I paid 40$ for a full body massage which wasn't that bad at all, HOWEVER, before I can barely put my clothes back on, and rehydrate myself, the lady who did my massage aggressively asked me "How are you paying for my tip and how much are you giving me?". In shock, since I've never been asked for a tip or better yet confronted about one and the amount.... I begin to explain to her that I will tip her in a few when I get to the front and get cash from the car. Immediately she began yelling at me saying, "if you don't tip, I don't get paid, so I need tip NOW!!!."
I begin explaining to her that I don't mind tipping as I always do but no one is not about to yell at me and blame me for their personal situation. Before I could even finish my sentence she upsettingly walked away saying, "yea right, you just don't want to tip me." UNBELIEVABLE. I couldn't believe it.
At this point, the tip was definitely out of the picture. I'm not tipping anyone with that behavior. So I immediately expressed my concern to the manager and told her why, and how the lady was upset and rude with me as if I told her That I wasn't going to tip long time before. & For the record, I always tip and definitely have no problem tipping 20% or higher when the service is great. Well this was her reply "This is A-mer-i-ca!! everywhere you go you must tip!, if you don't tip, they work for free. She want her tip!!" She went on to saying, Hotels, restaurants, everywhere you tip. This is no different!!!!- (too in an unpleasant tone)
Okay. I'm not sure who they are trying to brainwash at this point....the clients or staff, But I was born and raised in America and I have never been treated that way in the middle of my service about a tip. The real problem is that they have these poor girls working literally for "free" with no choice but to beg and yell at you about tips. And if they think for whatever reason that you may not tip them, (walking too slow to the ATM, not reaching for your wallet fast enough, etc.) they will literally yell at you. Totally Unacceptable!!. I would rather pay $100 for a massage elsewhere where the owner pays a percentage to the staff and where I have the option to tip 16-20% based off the service. However, I would never recommend this place where they offer cheap services for the owners own profit and use young angry girls for labor. At least make an effort to train the girls to properly ask for their tips instead of the whole demanding method.
save yourself! Go elsewhere and pay more money for "normal" service where you won't risk being offended. Then tip generously as usual. read more