If you are needing passport services then I recommend going anywhere else. I am usually a very understanding person, but I was shocked by the customer service I didn't receive by Michelle with passport services. She was extremely rude upon arrival, complaining that we needed to be quick because she has a lunch break soon. Tried rushing me and complained that I wasn't prepared when I do not have a printer, meanwhile she had a stack of applications. I don't know what it is nowadays but you wouldn't think disrespect would be tolerated in a position where customer service is a job title. I was so uncomfortable I left the appointment and will get services somewhere where respect is valued. I will not be back. read more

I made a sale on Mercari before I left Charleston, SC. I brought everything I needed to ship with me to Florida. I told the customer that I would ship on Monday. As I was leaving the town of Melbourne, FL, I looked up post offices. I tried to go to one in Melbourne, but I couldn't find it. So I ended up driving a ways on I95 north before I made my pit stop at a post office that wasn't too far from the interstate. This post office was not hard to find. It's huge. It is literally one of the biggest post offices I've ever seen. The only other one I've seen that is this big is the sorting facility in Charleston where all the mail ends up. This post office looked a lot newer than the one in Charleston. It is very modern looking and stands out when you look at it from the road. I went inside. The inside is also huge. I found the area where you purchase postage and what not. I grabbed a small cushion mailer that was about $1.19. I already had my postage, but I had to stand in line to buy the cushion mailer. There was a fan right by the line of customers that kept on blowing my skirt up the whole time I stood in a very long line. It was quite embarrassing, but how was I to know that they are not skirt friendly at the post office?? Anyway, the line was extremely long. The fan was extremely annoying. The staff was alright when I finally got up to the counter. It's a big post office, easy to find. I would not recommend wearing a skirt here though. read more

There is no way to drop a pre-paid package off here. No wall drop box to drop a moderate-sized package off. The line is almost always long so what's the point in printing your label at home if they can't take the package without standing in line like everyone else!? read more

This department is terrible. On seven different occasions is someone's tax papers from the IRS. This has been happening for about 7 or 8 years. My neighbors are constantly giving me MY mail that was in THEIR boxes with MY address clearly printed on the front. I'm constantly giving my neighbors their mail from my box as well. Please fire everyone and start fresh or simply throw the entire department away because this is disgusting work. read more

Alex here at the Cocoa Post Office is literally a super hero. I was having the worst time getting a hold of a package that was misaddressed by the sender and Alex literally went above above and beyond to make sure I was able to pick it up in person. I really appreciated his kindness I've been having a tough couple of weeks and this definitely made it a lot better. THANK YOU ALEX SO SO MUCH ALSO SHOUT OUT TO DOMINIC FOR MAKING IT HAPPEN read more

I was instructed to go to this location for passport renewal assistance if I had any questions. NOT TRUE!! I was told, by a clerk, that no one there was to touch an application and if I had a question I would need to call the number on the app. While I was there getting my paperwork ready to mail, a customer told the clerk he had been told he could have his photo taken at this location. NOT TRUE!! She suggested Walgreens. I think I need to rate this before I can submit my rant! I would not give this a star based on the fact that this is a 'passport office'. read more

Michelle helped me submit my passport application and picture. She was so pleasant and nice to talk to!

Came to ship an item, walked through the doors at 5:01PM. Informed by USPS employee NICK to leave saying '1 minute past is too late and if we allowed everyone to do this we would never go home.' Customer service and professional is horrendous. We get it, the job isn't ideal but please use common sense and decency to accommodate individuals. read more

Nice a clean post office. Employees were nice, but there's usually a long line. Make sure u get there on time before they close because they will not extend the closing time for you. read more