I ABSOLUTELY LOVE NAVY FED!! I first heard of them in Copperas Cove TX when i had to relocate there…read morewith my fiancee ( who is military). Every time i entered their branch they were so friendly! ... So when i moved back home to Waynesville MO, I was extremely excited to see that we also had a Navy Fed... And i wouldn't have ever believed that the employees could get any more friendly - but they were!! So positively incredible!! Patient, efficient and always looking professional!! I wont ever bank anywhere else and i urged all my family to open accounts there as well!! Navy Federal will always receive my business!

Polite and respectful. They also tend to have the best rates for loans and a lot of wiggle room for…read moreunderwriting. They don't have as many 'products' as some of the other options (like USAA) but they have real branches near just about every military base.

I have been working on an estate for a year and a half which the decedent used this bank. Over…read morethis entire time, I have received excellent customer service from all the employees that I came in contact with. I primarily worked with Karen and Abigale. They are professional, friendly, courteous, and knowledgeable. I really appreciate going into a business that provides such exceptional custom service and would recommend this bank to anyone looking for a good bank to do business with.

Customer service does not happen in this bank. You ask for a service and they can't seem to help…read moreyou with anything. The lady on new accounts and such has no idea how to deal with the public. Not one person in this bank asked if they could help.

I have banked with Infuze for many years. I enjoy the call centers help they are great!read more

Waynesville location....GET THE BLOND MANAGER SOME CUSTOMER SERVICE TRAINING!!…read moreA frustrated customer, waiting in an exorbitantly long line, ask her a question.....(we were all wondering the same damn thing) she gets attitude. Accuses him of telling her how to run the place.... Question was about getting more tellers during lunch to cover tellers taking lunch.....so that customers that can only bank during lunch don't have to stand in line for extended periods of times. Asking a question is wrong??? Get this lady some help and training!