I am so pleased with all the customer service. The bankers, tellers, and the Loan officer are…read morealways, friendly, knowledgable, and professional! I couldn't be happier with all they do to provide exceptional service consistantly! Thank you! John S. Sequim, WA

They don't return calls in a timely manner (or at all). Called DAYS ago. Never responded…read more And the company doesn't offer any resource for overdraft forgiveness anymore. I had 1 overdraft in years was sick and couldn't get in b4 an auto pay generated. I switched to them thought they would be better than a corporate bank but they're not. Blamed "short staffed" for not returning g call. That EXCUSE is too old. TRY SOMETHING DIFFERENT! COVID EXCUSES DONT WORK ANYMORE!!

It makes sense why the rating is so low. I tried to open a business bank account with the company…read moreand they never responded to my emails. When I called they yanked me around and hocky pucked me around between departments and banks. In the end it just became too much and I got sick of fighting them. I don't recommend working with this bank.

Up until recently, I would have given WaFd Bank four stars, because even though their online…read morebanking platform was mediocre and their account options were somewhat limited, their customer service was very good and their Gold Money Market account offered a competitive interest rate. So what has changed for me? They just changed their online banking system to make it as difficult as possible for me to make extra principal payments on my mortgage. I can only do it on one day a month unless I want to have to go to the branch in person (who has time for that?) or fill out paperwork every month (again, who has time for that?). I am shocked and more than upset that they are making it so difficult to pay down my mortgage. Now I'm going to have to shop around to refinance my mortgage because I don't want to remain a customer of a company that has made my life more difficult than it needs to be. If they do the right thing and fix this situation ASAP, I will stay with them, but otherwise I'll be going through the huge inconvenience of having to look for a new bank.

I have had an business and personal accounts with Kitsap Bank in Port Angeles for the past 12…read moreyears. I have always been treated with respect by a great staff.

I've known Gary for a while, and he had been telling me to come check out First Security Bank for a…read morebit. I finally took him up on it after high school when I realized I should probably get things figured out financially. I'm glad I did. He took the time to walk me through everything and explain the different types of accounts in a way that actually made sense. I didn't know much going in, but he broke it all down--checking, savings, and what would be the best place to start--without making it overwhelming. The whole experience felt really easy and comfortable, and you can tell he actually cares about helping people understand what they're doing instead of just rushing through it. We ended up hanging out later and talking more about it, and honestly it made me realize how helpful that first visit was. Figured I'd leave a review since it was a solid experience all around. Definitely recommend if you're new to banking or just want someone who actually explains things clearly :))

5 star bank. Always made to feel welcome whether you are depositing or closing an account or making…read morea withdrawal. . Great staff. Thank you all. 5 stars.

I ve been a Wells Fargo customer for 32 years. Most of this time in San Francisco. Since that time…read moreWells Fargo has been going down hill in customer service and "rules" that are not meeting my needs. I live in Sequim now and the Sequim branch is the worst bank I ve ever been to. Todays experience just put me over the top. I m leaving Wells Fargo. I accidentally lost 200 $ withdrawel and the next ATM customer saw it, and brought it inside. I was in there less than 5 Min. later, receipt in hand, but they would not give me my money. I was told it would take 14 plus business days to get my money back. I'm done with poor Service and greedy policies. I could have done without the condenscention.

Attempted to put cash in the ATM in Sequim since they closed down the Port Angeles bank and ATM…read more The drive thru was closed on Saturday 9/11/21 and the ATM was shut off. The only other Wells Fargo on the Olympic Peninsula in Port Townsend had the same issue. What is going on with Wells Fargo?

had them for years, then left for a credit union after absorbed fees and poor service. suggest you…read moredo the same.

This is what a bank should be! Great service and even better innovation. They are keeping up with…read morethe times fast and efficient

Everyone at the food bank is very cheerful and helpful. They are not in the most accessible…read morelocation and you will usually have to wait for up to an hour, but they work very expediently and try to make everything go as smoothly as possible. They always have an amazing range of perishables, meats, dairy, bread and usually fruits and vegetables. Sometimes they will even have dog and cat food. Definitely a staple for the community!

Everybody was so nice and so friendly there but this election was very very terrible to be honest…read morewhich I was expecting it will be very good because of what I have been told by the time I got desperate for food and had to go there I was still DeathRun hungry when I left but everyone was so nice so it kind of was OK