Years ago, before covid, this branch was terrible. After they reopened, it became SO much better…read more There are many new people working here now. Both management and staff are very kind and helpful!!

I deposited $500 in thier ATM machine that didn't go through because of a glitch in thier system. I…read morewent into the bank and was told it would go through the next day. It didnt!! So I went to the bank and was told I had to put in a claim to get MY money. This bank is a joke. If you have a choice go somewhere else.

My wife and I went in to set up a new account, and Eric was super helpful throughout the process…read more He was prompt, friendly, and well informed on all the steps. This is a small branch inside Safeway, so I recommend making an appointment or calling ahead for any banking services.

I've been just turned away from making a wire transfer as people are at lunch/busy - I was asked to…read morewait for an hour or so it myself online. With 2 people at the counter. Disappointing.

Chase is not my primary bank, but I do have an account there and have banked there for convenience…read moreover 20 years without issue at other branches. I recently opened a checking account at this Pacifica branch. The experience was quite invasive from asking my range of pay, to later asking the exact amount of my salary, who my bank lender is for my mortgage and how much I owe, then wanting to know my interest rate, and how much I have in retirement. When I asked why this was relevant for a basic checking account, I was told it was for my own protection (monitoring purposes and required federally). I really didn't want to answer anything that wasn't required, but it didn't seem these questions were optional. It was absolutely uncomfortable. I am giving this 1 star because they were friendly and I was ultimately able to open the account.

Really let down. No notice no nothing they closed. I need to make cash deposit and it isn't…read morehappening . The branch closest to me closed as well. I really like the staff here. Very surprised they did this without warning

I've been trying, lost count at 7 times, for over 2 years to remove our discontinued phone number…read morefrom the account, yet the system still wants to send a MFA code to a number that does not exist! Neither the Linda Mar branch nor the Chico main office were helpful and succesful. They tried again today and will see again if it will take. :( FYI, this Linda Mar branch will no longer be open on Saturdays staring Sept. 29, 2025 (see attached photo). Definitely not the great customer service that 1st National Bank provided longtime customers before being merged under TCBK. Time to look for a new bank.

My younger daughter is already transitioning from High School student to college student…read more One of the things she wanted to do was establish her own bank account (not the one she used to share with me because minors can't have their own account.) She chose First National Bank. Her older sister has an account here (and a big bank) and I have a Safe Deposit box and teensy account here, and so she felt this was a great bank to have her first banking experience. Cynthia O'Shea assisted my daughter with choosing the appropriate account, explained how things work, and basically made my daughter feel confident and comfortable going to the bank for her financial needs. She didn't talk down to her or speak to me then get affirmation from my daughter - no. I was in the background and my daughter basically handled the entire transaction on her own. Cynthia took the time to answer all of my daughters questions. She really went above and beyond to not only help my daughter, she handled it with flawless professionalism that left my daughter feeling confident she chose this bank for her first "grown up" account. She even sent my daughter a lovely hand written thank you card. This bank isn't perfect - but it fits my daughters needs. My constructive criticism: ATM deposits should be processed first thing in the morning so clients have access to their money right away. It's bad enough the money isn't available ASAP like it is at big banks. Also, the balance after said deposit doesn't reflect the real time balance with the deposit just made. In 2016 - that isn't right. The technology for this has existed for a long time. The online banking experience is terrible. It isn't modern or efficient. It needs a serious upgrade. Also, do away with those antiquated fees for not having a certain balance. Paying $7 as a penalty to hold my money, just not enough of it, doesn't make sense. It feels like a "poor tax" Sending a threatening letter to send me to collections if I have a negative balance for x amount of days due to the $7 fee is also antiquated ...and overkill. Seriously? I haven't had anyone threaten to send me to collections since I was a teenager in the 80's. (Remember Columbia House Record Club?) I have my mortgage and an account specifically designated for paying my bills online at a big bank. I wanted my First National account for a savings security net to put random $5 and $10 I skip spending on coffee or bag lunch vs eating out. If I have to pay $7 until my little random deposits equal the daily required fee, I should just close my account here and add a savings to my B of A checking account. They don't charge a $7 fee. They don't threaten to report me to collections if my account is overdrawn. The money I deposit in the ATM is available to use right away. My post-ATM deposit receipt accurately reflects my balance. Actually - let's be really serious with how modern big banks are. I can deposit checks with my phone and avoid the ATM altogether. Banks like B of A also has things like "keep the change" campaigns off and on that encourage the kind of savings I want to have - just random money, like change, saved into an account. It would be nice to have a family/community bank like First National offer the same modern perks big banks have been offering for years. Having said that - constructive criticism included, my daughter wanted a bank that didn't feel intimidating. She wanted to know she could feel comfortable asking questions or personalized assistance from the same people she has built a professional banking relationship with. She didn't want to feel like a number. For that, Cynthia O'Shea earned our family's trust and these 5 stars for perfection.

If you open a checking account at this branch make sure you qualify for the fee waiver. I was…read moreduped into opening a Sapphire account (shame on you white male Chase manager) when I wanted a basic account. I only realized they gave me the higher checking when they overdrew this checking account and I got a warning. This is a dormant account that I opened to qualify for higher rates. It's not like I use this acct. When I called the customer service Ann told me "you knew what you signed up for and no, we are not going to give you the money, we stole, back." However I was able to speak to a manager and she refunded my account. Seriously did the guy open the higher account to make some kind of quota? I told him I wanted a no frills, no fee account because it is literally a dummy account. He goes yeah and gives me their most expensive one. He should have known I put in a low amount in that account as a hold over, not to use it. So be careful when you open your accts in this branch. They will upsell you and steal your money.

Amazing, friendly and knowledgeable staff. They're very helpful. I needed Baht for a mission trip…read moreand they came through for me. Location now has tellers. I've been a customer for several decades.

Just got out of the bank just now.... Worst experience ever. Longest wait time. I'm a patient…read moreperson but when it comes to unnecessary prolonged wait time it's not okay. The teller working today (the only teller working today -- Sandra Enriquez, she is a wonderful and attentive teller, although there are HUGE areas of improvement... mainly being she needs to cut the chitchat to a minimum. Her main duty is to be attentive to the guest needs -- which is banking, not about their life story or what has been happening to them that DOES NOT REGARD ANYTHING ABOUT ANY BANKING TRANSACTIONS. I was observing and listening to everything Sandra E. and the elderly gentleman were talking about in their conversation. At one point, she had assisted him with all of his questions and needs for his banking like his checks and how he wants his bills, how he likes everything in a particular way, and what he needed her to print out in a specific and particular order. She was very accommodating and attentive with that which is awesome because that is her job. But what she really truly needs to work on for a huge area of improvement is keeping chitchat to a minimum. And I'm saying this again because it came to a point where she allowed the guest to tell her his whole life story that is unrelated to banking which prolonged everyone else's wait time she was the only bank teller when I walked in and there was already a line of seven people. It grew even bigger once I waited in line a few minutes after which then maybe about 15 minutes after waiting a second bank teller comes into help assist Sandra with the line. After a 35 minute long wait time, finally the older gentleman quickly walked away and as he was doing, so the next lady in line made a comment and said what is this chitchat before heading to Sandra's station and Sandra claps back and says "it's not chitchat ma'am!" Honestly it definitely was chitchat because everyone heard everything the whole entire story of how his dog had a bad stomach and he was having diarrhea all day and just the guys's entire life story not to mention after the gentleman was done with his banking the gentleman continued to have a Conversation with Sandra because he found out that she was Latina because he asked for her first and last name, and so he decided to start speaking Spanish English to her which is unnecessary because there is a long line very unacceptable. Really, the line was really long and the fact that Sandra could not cut the chitchat to a minimum and focus on her main goal, which is banking. It made everyone's day longer and dragging.

Horrible customer service and unattentive staff with some who aren't professional at all especially…read morewith one specific individual which I'll insert picture below...she was rude to an older Asian lady telling her with attitude she'll be called once they are ready yet only for the " teller" to do nothing work related. All she did was reapply her lipgloss, sanitize her hands, and sit around touching up makeup isn't a priority.

I made an appointment online for 4pm on Tuesday for a notary to be completed. I came in and it was…read morea bit chaotic. There were many people in line for the teller and seated to meet with an associate. I arrived 10 minutes prior to my appointment and everyone was so busy that nobody checked in with me as I sat and waited. It wasn't until a few minutes past my appointment time that someone came and stated "any of you guys have an appointment?" Even then, the one that was suppose to help me was still busy with their customer ahead. As I sat and waited another associate came up to me and asked if I needed help at 4:17pm. I told her I had an 4pm appointment and that another associate asked me around 4:03pm to check me in. The associate checked in again with the person that is suppose to help me and said she is aware that I am waiting for her. I ended up meeting the associate Jocelyn at 4:25pm. Currently, she is the only one that can do notaries at this branch. However, her license is expiring in 10 days so I was very lucky to get this appointment. She was super apologetic about running late but I wasn't very mad about it because I could tell it was just very busy. Per Jocelyn, if you need to notarize a document, they only allow 3 signatures per an appointment. If you have more, you'll have to make a separate appointment on another day. Long story short, if you are a Bank of America Customer, you can do notaries at this location. Just as a FYI, not all Bank of America locations have notaries. If you're in a crunch for time, you might as well pay $15/notary at UPS and get your documents notarized there. But if you're not in a crunch, this would be a good option because money sure adds up!

My first time going here in a long time. They had 2 tellers and the line behind me got long pretty…read morefast. The line didn't seem to move too fast. The teller was ok when it was my turn. She seemed kind of grumpy. I forgot how big it was on the inside. Bankers were busy helping customers. I realized, they were probably more busy since the location on Mission St. Closed. Overall a good experience.

This review is strictly for the credit card service. YOU GUYS SUCK!!!!!! This morning I checked my…read moreaccount and saw that the card company reduced my credit limit from $9400 to $8020. They sent a sorry ass, weak ass letter to explain, basically saying that I had too many inquiries. The fact that they DO NOT LOOK AT THE DATES OF THEM is BULSHIT! Nevemind that I have ALWAYS PAID ON TIME & NEVER THE MINIMUM! THAT is what limit decreases should be based on. And to cancel with no warning is bullshit too!!! Once it's paid, I'm closing this fucking account. I'd rather have a $500 limit & be respected. THIS is not how you treat customers, whose accounts are & have always been in good standing. TERRIBLE PRACTICES!!!!!!

Only customer can cash a check so much time for nothing I wish they can say that before we can come…read morehere

Elizabeth Alvarez, Customer Service was Amazing she truly fought for me and made me feel supported…read morethroughout the entire process. MONTERRA Credit union has always been my favorite place in the business because of the people who helped me once again through this process. I honestly recommend Elizabeth and the team at MONTERRA to anyone who is interested in getting a loan or other financial assistance from the bank.

I am on my second car loan with Monterra! Service is…read moreprofessional and seamless. Elizabeth and her team got my application processed in couple hours without any glitches. Onward and upward Monterra