I feel compelled to leave a review because the old reviews are not representative of the current…read morestaff at all. The customer service is excellent--super friendly, efficient, and helpful.

I had a really bad experience at this location!!! This was the first time that I felt they didn't…read morewant to help me!! After 20 mins of "verifying my account ", the system goes down. They have to back us system to give you money even after they verify your account!! I went to a different BofA, and no problem at all!!. They set up text for me to provide a code to the telller!! 3 mins with the teller!! But at Pacifica, Ellen and her manager, were no help.

Some of the employees know what there doing and some of them can be rude... Especially the ones on…read morethe phone.. no one knows what there doing.. Wells Fargo is a horrible bank will not be banking with them anymore... Have been loyal customer for over 15 years and I am done ...

My wife and I went in to set up a new account, and Eric was super helpful throughout the process…read more He was prompt, friendly, and well informed on all the steps. This is a small branch inside Safeway, so I recommend making an appointment or calling ahead for any banking services.

Chase is not my primary bank, but I do have an account there and have banked there for convenience…read moreover 20 years without issue at other branches. I recently opened a checking account at this Pacifica branch. The experience was quite invasive from asking my range of pay, to later asking the exact amount of my salary, who my bank lender is for my mortgage and how much I owe, then wanting to know my interest rate, and how much I have in retirement. When I asked why this was relevant for a basic checking account, I was told it was for my own protection (monitoring purposes and required federally). I really didn't want to answer anything that wasn't required, but it didn't seem these questions were optional. It was absolutely uncomfortable. I am giving this 1 star because they were friendly and I was ultimately able to open the account.

Really let down. No notice no nothing they closed. I need to make cash deposit and it isn't…read morehappening . The branch closest to me closed as well. I really like the staff here. Very surprised they did this without warning

I've been trying, lost count at 7 times, for over 2 years to remove our discontinued phone number…read morefrom the account, yet the system still wants to send a MFA code to a number that does not exist! Neither the Linda Mar branch nor the Chico main office were helpful and succesful. They tried again today and will see again if it will take. :( FYI, this Linda Mar branch will no longer be open on Saturdays staring Sept. 29, 2025 (see attached photo). Definitely not the great customer service that 1st National Bank provided longtime customers before being merged under TCBK. Time to look for a new bank.

My younger daughter is already transitioning from High School student to college student…read more One of the things she wanted to do was establish her own bank account (not the one she used to share with me because minors can't have their own account.) She chose First National Bank. Her older sister has an account here (and a big bank) and I have a Safe Deposit box and teensy account here, and so she felt this was a great bank to have her first banking experience. Cynthia O'Shea assisted my daughter with choosing the appropriate account, explained how things work, and basically made my daughter feel confident and comfortable going to the bank for her financial needs. She didn't talk down to her or speak to me then get affirmation from my daughter - no. I was in the background and my daughter basically handled the entire transaction on her own. Cynthia took the time to answer all of my daughters questions. She really went above and beyond to not only help my daughter, she handled it with flawless professionalism that left my daughter feeling confident she chose this bank for her first "grown up" account. She even sent my daughter a lovely hand written thank you card. This bank isn't perfect - but it fits my daughters needs. My constructive criticism: ATM deposits should be processed first thing in the morning so clients have access to their money right away. It's bad enough the money isn't available ASAP like it is at big banks. Also, the balance after said deposit doesn't reflect the real time balance with the deposit just made. In 2016 - that isn't right. The technology for this has existed for a long time. The online banking experience is terrible. It isn't modern or efficient. It needs a serious upgrade. Also, do away with those antiquated fees for not having a certain balance. Paying $7 as a penalty to hold my money, just not enough of it, doesn't make sense. It feels like a "poor tax" Sending a threatening letter to send me to collections if I have a negative balance for x amount of days due to the $7 fee is also antiquated ...and overkill. Seriously? I haven't had anyone threaten to send me to collections since I was a teenager in the 80's. (Remember Columbia House Record Club?) I have my mortgage and an account specifically designated for paying my bills online at a big bank. I wanted my First National account for a savings security net to put random $5 and $10 I skip spending on coffee or bag lunch vs eating out. If I have to pay $7 until my little random deposits equal the daily required fee, I should just close my account here and add a savings to my B of A checking account. They don't charge a $7 fee. They don't threaten to report me to collections if my account is overdrawn. The money I deposit in the ATM is available to use right away. My post-ATM deposit receipt accurately reflects my balance. Actually - let's be really serious with how modern big banks are. I can deposit checks with my phone and avoid the ATM altogether. Banks like B of A also has things like "keep the change" campaigns off and on that encourage the kind of savings I want to have - just random money, like change, saved into an account. It would be nice to have a family/community bank like First National offer the same modern perks big banks have been offering for years. Having said that - constructive criticism included, my daughter wanted a bank that didn't feel intimidating. She wanted to know she could feel comfortable asking questions or personalized assistance from the same people she has built a professional banking relationship with. She didn't want to feel like a number. For that, Cynthia O'Shea earned our family's trust and these 5 stars for perfection.

Kate attended me when opening a new account, she was very informative and patient! Very kind and…read morefriendly as well as the front greeter. Great service, I felt very welcomed.

Only recently went into this bank for customer service. Prior to that I only went in to use the…read moreATM. I don't think it was a full service bank originally, because I did not see any teller windows. But, they did some remodeling and now there a few. The young woman in the front informed me that they would process any request like any other Chase Bank. This was good to know because I asked her about ordering foreign currency. Good news, they do. Anyway, I am familiarizing myself more with this branch beyond access to their ATMs. Everything inside was organized and clean. Nice! Now for the pics.

This is the most comprehensive Wells Fargo branch in my area, so it's one I'll visit for more…read morecomplicated transactions like wire transfers and foreign currency exchange. This is also one of the only Wells Fargo branches in the area that has a drive-thru ATM, which can be a convenience when the ATM has cash in it. :-P The reason I give this rating three stars is because there is usually a dearth of tellers once inside the branch. Also, there was some kind of theft ring in the parking lot where the thieves "caught" the wireless unlock code to my car and followed me to my next destination where, while I was inside the other store, they proceeded to unlock my car and liberate the cash inside without damaging anything. Since I'd already withdrawn the money, the branch was not responsible for the theft. I still let them know and I'll be VERY vigilant next time I have to visit this branch. (TIP: If you see anyone suspicious in the parking lot pretending to be on their cell phone but looking at you a bit more than usual, take note (and probably a quick pic if you can)). In sum, the recommendations I have for this branch would be to beef up both the teller and parking lot security presence.

This location is the worst! Always long lines no matter what time of day. The tellers are super…read moreslow and the location is outdated. I do not recommend this location by no means! I clocked the tellers as I was in the line for 40mins and average time was 12-17 mins per customer! Unbelievable!

After having a bad experience at the Pacifica location, I came ro the Daly City location. What a…read moredifference!! Maria was great. Transaction took less than 3 mins!! Thank you

My first time going here in a long time. They had 2 tellers and the line behind me got long pretty…read morefast. The line didn't seem to move too fast. The teller was ok when it was my turn. She seemed kind of grumpy. I forgot how big it was on the inside. Bankers were busy helping customers. I realized, they were probably more busy since the location on Mission St. Closed. Overall a good experience.

This review is strictly for the credit card service. YOU GUYS SUCK!!!!!! This morning I checked my…read moreaccount and saw that the card company reduced my credit limit from $9400 to $8020. They sent a sorry ass, weak ass letter to explain, basically saying that I had too many inquiries. The fact that they DO NOT LOOK AT THE DATES OF THEM is BULSHIT! Nevemind that I have ALWAYS PAID ON TIME & NEVER THE MINIMUM! THAT is what limit decreases should be based on. And to cancel with no warning is bullshit too!!! Once it's paid, I'm closing this fucking account. I'd rather have a $500 limit & be respected. THIS is not how you treat customers, whose accounts are & have always been in good standing. TERRIBLE PRACTICES!!!!!!

Only customer can cash a check so much time for nothing I wish they can say that before we can come…read morehere

I had a great experience working with Shirley Rodeo. She was incredibly helpful, responsive, and…read moremade the whole process feel easy and stress-free. She took the time to explain everything clearly and was always willing to answer my questions. I really appreciated how smooth and straightforward she made the experience. Highly recommend Shirley to anyone looking for a knowledgeable and helpful lending specialist!

My lending specialist, Shirley, really made the process seamless for me. She was very quick,…read moreefficient, and responsive. She played a huge role in how happy and satisfied I was with my whole experience at Monterra from beginning to end. Highly recommend reaching out to her for your needs here!