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Tri Counties Bank

2.2 (10 reviews)
Closed • 9:00 am - 5:00 pm

Services - Tri Counties Bank

Personal banking

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Wells Fargo Bank - ATM machines inside the bank

Wells Fargo Bank

(97 reviews)

Just got out of the bank just now.... Worst experience ever. Longest wait time. I'm a patient…read moreperson but when it comes to unnecessary prolonged wait time it's not okay. The teller working today (the only teller working today -- Sandra Enriquez, she is a wonderful and attentive teller, although there are HUGE areas of improvement... mainly being she needs to cut the chitchat to a minimum. Her main duty is to be attentive to the guest needs -- which is banking, not about their life story or what has been happening to them that DOES NOT REGARD ANYTHING ABOUT ANY BANKING TRANSACTIONS. I was observing and listening to everything Sandra E. and the elderly gentleman were talking about in their conversation. At one point, she had assisted him with all of his questions and needs for his banking like his checks and how he wants his bills, how he likes everything in a particular way, and what he needed her to print out in a specific and particular order. She was very accommodating and attentive with that which is awesome because that is her job. But what she really truly needs to work on for a huge area of improvement is keeping chitchat to a minimum. And I'm saying this again because it came to a point where she allowed the guest to tell her his whole life story that is unrelated to banking which prolonged everyone else's wait time she was the only bank teller when I walked in and there was already a line of seven people. It grew even bigger once I waited in line a few minutes after which then maybe about 15 minutes after waiting a second bank teller comes into help assist Sandra with the line. After a 35 minute long wait time, finally the older gentleman quickly walked away and as he was doing, so the next lady in line made a comment and said what is this chitchat before heading to Sandra's station and Sandra claps back and says "it's not chitchat ma'am!" Honestly it definitely was chitchat because everyone heard everything the whole entire story of how his dog had a bad stomach and he was having diarrhea all day and just the guys's entire life story not to mention after the gentleman was done with his banking the gentleman continued to have a Conversation with Sandra because he found out that she was Latina because he asked for her first and last name, and so he decided to start speaking Spanish English to her which is unnecessary because there is a long line very unacceptable. Really, the line was really long and the fact that Sandra could not cut the chitchat to a minimum and focus on her main goal, which is banking. It made everyone's day longer and dragging.

Horrible customer service and unattentive staff with some who aren't professional at all especially…read morewith one specific individual which I'll insert picture below...she was rude to an older Asian lady telling her with attitude she'll be called once they are ready yet only for the " teller" to do nothing work related. All she did was reapply her lipgloss, sanitize her hands, and sit around touching up makeup isn't a priority.

Bank of America Financial Center - ATM machines at front entrance

Bank of America Financial Center

(124 reviews)

I made an appointment online for 4pm on Tuesday for a notary to be completed. I came in and it was…read morea bit chaotic. There were many people in line for the teller and seated to meet with an associate. I arrived 10 minutes prior to my appointment and everyone was so busy that nobody checked in with me as I sat and waited. It wasn't until a few minutes past my appointment time that someone came and stated "any of you guys have an appointment?" Even then, the one that was suppose to help me was still busy with their customer ahead. As I sat and waited another associate came up to me and asked if I needed help at 4:17pm. I told her I had an 4pm appointment and that another associate asked me around 4:03pm to check me in. The associate checked in again with the person that is suppose to help me and said she is aware that I am waiting for her. I ended up meeting the associate Jocelyn at 4:25pm. Currently, she is the only one that can do notaries at this branch. However, her license is expiring in 10 days so I was very lucky to get this appointment. She was super apologetic about running late but I wasn't very mad about it because I could tell it was just very busy. Per Jocelyn, if you need to notarize a document, they only allow 3 signatures per an appointment. If you have more, you'll have to make a separate appointment on another day. Long story short, if you are a Bank of America Customer, you can do notaries at this location. Just as a FYI, not all Bank of America locations have notaries. If you're in a crunch for time, you might as well pay $15/notary at UPS and get your documents notarized there. But if you're not in a crunch, this would be a good option because money sure adds up!

My first time going here in a long time. They had 2 tellers and the line behind me got long pretty…read morefast. The line didn't seem to move too fast. The teller was ok when it was my turn. She seemed kind of grumpy. I forgot how big it was on the inside. Bankers were busy helping customers. I realized, they were probably more busy since the location on Mission St. Closed. Overall a good experience.

Tri Counties Bank - banks - Updated May 2026

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