I've experienced excellent service with Crystal when I rented my first indoor unit about a year…read moreago! She was very friendly & helpful. The Facility is clean and is easy to get around in with a trailer. I would recommend anyone looking to rent a storage unit to check them out. You won't be disappointed. Betty Sampson

From the owner: Welcome to Sentinel Storage - Sherwood Park West, we are conveniently located at 145 Provincial…read moreAvenue. We provide safe and convenient storage solutions in Sherwood Park and across Canada. In addition to moving and packing supplies, we offer safe and secure Sherwood Park heated storage units, drive up storage, and auto storage solutions. At Sentinel Storage, we believe in the importance of supporting the local community, and enthusiastically sponsor various organizations and charities. Shop Canadian. Store Canadian.

I've never dealt with a storage facility before so this was a totally new experience to me. I had…read moreto drop something off for someone else. I was told to just drop off the item at the front desk but apparently that wasn't the case. I was given the key to the storage locker which was way on the other side of the building. Actually, I approached this building from 99th Street going South and pulled into the parking lot as soon as I saw the sign. Apparently that was the opposite side of the building that I was supposed to be at. The building is NOT exclusively Sentinel Self-Storage, there are business offices or something that I saw when I entered the first door. Then saw a sign that said something about going "next door" for the self-storage. The next door I saw was locked, so I continued around the building until finally I saw a loading dock, then the main office entrance. This is a very confusing place to figure out if you haven't been before. When they give you the key, they show you on a map where it is. It reminded me of going to a cemetery and being shown the plot map. Inside the storage locker on the back wall, I caught a glimpse of the most hideous spider I'd ever seen! EEEWW! There's a reason I don't keep stuff in storage.

We had our RV stored at the Edmonton Argyl facility for approximately 1 week. There was a tire boy…read moretruck parked on the right side of our trailer. He hit our trailer but sentinel cannot provide video footage . We did provide pictures and the police report We were told its only circumstantial evidence. Now our insurance is holding us liable because he's denying that he was driving. Johnson insurance is increasing our rates 10% and we are liable for the deductible. WARNING. Don't store your RV at these compounds because no one wants to take responsibility. They don't have adequate video surveillance. Only have it at the entrance and exit I was told by the manager. Once someone's inside there's no video surveillance on the i RV grounds. We have to pay for this This is so unfair.

I recently got a storage locker from this past fall until winter, and originally I only needed my…read morelocker for about a month. But as things got busy around the holidays, I had forgotten about my storage locker. Sentinel Storage staff have been so friendly and absolutely understandable with my late paying and forgetfulness. Thank you, thank you for everything! I am so happy I chose this location and I will definitely be referring my friends and family if and when needed. I canceled my locker really quick & easy, and I am more than satisfied! Thanks Sentinel!

From the owner: Welcome to Sentinel Storage - Edmonton South East, we are conveniently located at 2260 Ellwood Dr…read moreSW. We provide safe and convenient storage solutions in Edmonton and across Canada. In addition to moving and packing supplies, we offer safe and secure Edmonton heated storage units, drive up storage, and auto storage solutions. At Sentinel Storage, we believe in the importance of supporting the local community, and enthusiastically sponsor various organizations and charities. Shop Canadian. Store Canadian.

I was moving my stuff to storage from my condom. I'm very discussed as a quality of work that was…read moregiven because the owners, Shannon, Ashley and Dallas, have all thrown my stuff in the garbage sold it and did what they will with it. And if they need proof of that, I spoke with the manager at elite storage. Who no longer wants a contract? Look at this woman. She's evil and had no right too. There were my things and think it was okay. I paid $600 out of $800 and I was working to pay it off completely until I learned and heard that one of my trucks did not even make it though. In fact, it was one of AMj's vehicles, which Shannon blames? Wanted my stuff off, so they're the ones who threw it away. Shannon had no right to break into my storage locker and distribute my stuff throughout the city very unprofessional.

Very dissatisfied about the unprofesionalism that the management and her team/co workers have set…read moreupon my family. I an truly in disbelief how things were handled with my items in storage and after speaking with the managed at their partner storage facility ( elite storage) it had became clear that she has taken it upon herself to bust off a lock of my storage unit and helping herself and company to several of my items which still she hasn't returned .....I kept getting ignored and lied to about when my stiff would be returned to me but she had not given anything back she blames another staff member of hers for stealing my belongings when the manager at elite storage seen her break the lock off on their camera and immediately asked her to leave ending all business with her. Shannon has had relations with her employees and when they would argue is when I found out what she had really done to my belongings ....I begged her for my stuff today and she was very disrespectful and decided to pass th blame on someone else ....it says stress free and trustworthy but that is the complete opposite of their ad.....whatever you do....DO KOT PUT YOUR POSSETIONS, VALIABLES AND FAMILY MEMORIES IN FHE HANFS OF ALL STARS MOVING AS THEY DO NOT CARE FOR ANY ONES BELONGINGS....DO NOT PUT YOUR TRUST IN THEIR HANDS ...YOU WILL REGRET IT

So this storage unit was rented by my mother. Due to scheduling conflicts between her hip operation…read moreand her move into the city, she designated me as her liaison to empty her unit with Sentinel for immediate transfer into the city. Alas, the new unit came under complications. It's the middle of January, my mother's lease with sentinel is expiring, the lock she had installed was frozen, and I have nowhere to move her stuff into. Enter Martin and Cyril, my literal heroes. The two of them graciously handled the professional removal of the lock my mother installed (not before doing their due diligence and ensuring my mother had properly given me authorization), they allowed me breathing room and time to organize a storage alternative even though it meant a personal loss of business for themselves, and even then allowed me to retain the unit for an unusual amount of extra time at a reasonable rate. Truly I cannot recommend this location of Sentinel Storage enough. The team will make you feel valued, seen, heard, and understood and they will do their damned best to follow through and support you theough the trials and tribulations of this existence. Their reliability, kindness, and professionalism are the backbone of this recommendation. If you can't work with people you can trust and depend on, then where is the joy in work to be found? Thank you once again, Martin and Cyril. You guys made my entire month.

I was using Real Storage for the last 2 months but I will never use them again. I was called to…read moretell me my unit was due so I told them I would be down the next day. When I got there they told me they would have to charge me for another month. I asked them why they didn't tell me on the phone that I was going to have to pay for a full month for a couple days the manager came out of the office screaming at me the rules of the contract. I told her I didn't appreciate her yelling at me and the girl at the front counter was doing a good enough job explaining the rules to me. I paid for another month so I could get my stuff out and left never to return.

Awful to deal with. Asked for a quote and told them I'd get back to them, tried to pressure me into…read morebooking right away and sending the deposit after multiple times of saying no. They proceeded to call me multiple times a day over the next week even after telling them to stop. I will no longer ever consider doing business with them and will not recommend them to anyone. If they continue to conduct business this way I hope they go out of business. I feel sorry for whoever deals with these people.

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To be fair, I've never had a storage unit here. I came by to pick something up that had been left…read moreat the front counter for me. The parking was plenty and free but beware, if you leave the premises you will be ticketed. The staff behind the front counter were super nice and of course, the fact that they had a dog on site melted my heart. They sold all the typical packing, moving supplies, etc. When I came in, I had to wait behind a couple customers who were already being helped. Each customer received the full attention of the attendant and each were treated with kindness and each seemed happy with their business here which has definitely not always been the norm when I've been at a rental storage place in the past. So while, I can't review the product per se, I will say the customer service & atmosphere was definitely as good as it gets! And it doesn't hurt that the building is cute and in an industrial part of town. Wait, did I just call a building cute? Yeah, I did ;-) There's just something about the old charm right downtown and the dog, of course!

I've used this storage centre for the best part of a year and I have no complaints. The ladies at…read morethe front desk are very helpful, always remember me and have a wee doggy that sits in the office with them. The front desk have started handing out bottled water to customers which is a nice touch. Especially on a hot day when you've been lugging boxes about the place. There is free parking, you just need to sign your plate in. They have a drive up docking bay, if you have a lot of heavy items, and they have loads of trolleys to use for maneuvering your gear about the building. It's a big space and a bit of a maze, I get lost every time but there are signs on each corner to point you in the right direction. One of the elevators, fits two people and one trolley but they also have a big freight elevator for larger stuff. They do sell packing materials and have a rate sheet at the front to pick up too. It's reasonably prices, centrally located and super convenient. Does the job well! Plus they have a hilarious mural outside of a storage box falling out of the wall ha

If I could of used a 0 start I would of, very disappointed in customer service. When I call the…read morelocation by my house I had no idea that my call was actually going to Ontario They claimed to be Canadian company but it's more like little India with all the lies and scams from that country. I'm not racist at all but hate being taking advantage of. They lied to me , told me the Roper location had the 10' door I needed to stored some equipment that I explained how tall it was to waste 2 hours driving obe way plus 2 hours back When I asked to talk to the manager and being compensate for the time and $ I lost from their false information The right hand doesn't know what the left hand is doing. Just will refund me my $ in a week is the best I can do. I now will make it my mission to let everyone knows what disorganized of an outfit they are. Very very upset of not calling someone else first. The Canadian company claim got me good BEWARE , BEWARE , BEWARE

Worst run company ever. Monthly is misleading and expensive. It's actually a 28 day cycle so you…read morepay an extra month per year. Weekly Interest charges for being late. Okay no problem. If your unable to pay prior to next 28 day cycle You are required to pay entire amount. If your unable to pay prior to 45 days arrears from the initial month behind they charge another full cycle as punishment. Now your three months in the hole matter of 45 days. Given Alberta's Economy, I shudder to think of the number of poor people who have lost belongings. Bad enough to lose your home Now your cherished items. Shame on you Storage Vault Canada/Sentinel