My sister and I moved out last month and were moving from Millwoods to the Rutherford area. We rented out a 20' truck as the lady on the phone who took my reservation, insisted I'd need that size. When we got to the pick up area, I quickly realized how I definitely didn't need the humungous trailer that the girl had tricked me into getting.
When we went to the "office" (its literally a small trailer with a desk) the employee did not acknowledge me whatsoever, until my boyfriend came in. Only then he told my boyfriend, not ME, that he'd be with him in a second. I understand that sometimes people can be preoccupied with other things, but I found it really rude how he only acknowledged my boyfriend and not me. When we actually got the truck, the worker continued to explain what to do with the truck to my boyfriend, and not to me, as if I wasn't even there.
Upon returning the truck, I had realized that I was charged for an extra 40 dollars. Confused, I called the "office" and they told me that they didn't know where the charge was from. What?! You charge me extra and you can't even tell me what the charges are for? After persistently calling them for the next few days, we found out that it was just for extra mileage charges. I find it ridiculous that it took longer than a day to figure out what the charges were.
This is the last time I'd book a uhaul from them. I'd rather drive somewhere else and pay the extra mileage from a different location. read more