UHAUL IS NOW BARRED FOR LIFE. The employee working on the afternoon of sept. 1st 2025 scammed me…read moreby changing the mileage on the contract before picking up the truck, so that when I came back 1.5 hrs later after 40 km, they pretended that I drove 146km and tried to charge me accordingly (even though it's almost physically impossible). Showed them my Google Maps itinerary and history, then they tried to put me to sleep with false explanations and reasons. Everything was shady about them, they were obviously operating a well rehearsed scam. One even tried to bribe me to "fix it". UHAUL IS NOW BARRED FOR LIFE.

I don't think this U-Haul location is consistently bad, but my experience was very frustrating. I…read morehad called them in advance for a quote, and was planning to shop around. Got caught up in Christmas Holidays and never did shop around. Instead, I called U-Haul the day before to say I'd like to rent the truck...was it available if I came the next morning. They told me yes. I arrive first thing the next morning, ready to take the truck. They tell me there's no deposit, I have to pay everything in full before renting. I've rented trucks to use locally and cross the border, yet paying an estimated full amount is definitely a first. Fine. I give my card and it gets declined. So I call Visa. No biggie, they just put a hold on my card thinking this transaction was suspicious/fraud. Visa immediately unblocks my card, and say it will now work. I tell the U Haul Rep to take the full amount...and he suddenly tells me they want to take an ADDITIONAL $400 ($1300 total for a 1 day renta!?l). I calmly explain that had Visa NOT placed a protection block on my card...the transaction would have gone through and I'd be on the road already! Once he told me about this magical new additional deposit, I walked out. My entire moving day was wasted, as well as $60+ in cab fares. I went home, called BUDGET for the SAME rental scenario...and it's an astounding 1/3 the price. Bye bye U-Haul.

The good news: the cars are just fine. They go forwards, they go backwards, they turn corners, they…read moreeven have heating and air conditioning and stereos. You know, they're cars. The other good news is that the people behind the counters seem fairly sharp and on the ball. (I've been to other Discount outlets in the past that I suspect were more into providing employment opportunities for mentally challenged individuals than they were into renting cars to customers.) The bad news is that Discount is congenitally unable to provide cars to customers in a reasonable time. It ... just ... takes ... FOREVER to go through the simple process of handing over your license and credit card, signing some forms, and getting a car. And when you're in a lineup behind 4 other customers, each of whom takes inordinately long to be processed, you just wait and wait and WAIT. Ugh. I've had similarly awful service at other Discount outlets. I don't think it's this location. Bottom line, somebody at Discount HQ needs to Google "business process reengineering" and find a faster way to go from "here's my license and credit card" to "here are the car keys". Their competition can do it ... why can't Discount?

Here discount is trash af. Made a reservation a week ago and they don't even have A car. They…read moreshould've at least informed me before i went to pick it up. But they didn't. Well done

Had a great experience renting from U-Haul, will rent again!…read more - Simple: booking, making changes, checking out and return process was very straightforward - No minimums: small rental fee plus mileage - Auxiliary services available like storage, moving supplies, etc all at one place - Affordable: paid $75 for a move instead of $200 with Kijiji movers - Service: staff are courteous and helpful which makes the process much less stressful

This place is infested with mice. Impossible to get someone…read moreto help you, you always need to email, then follow up again and again. When you buzz the front desk they ignore it and when you drive around to speak with someone there's always multiple people there not answering the buzzers or phones. Not impressed.

Here is my review to date with Imperial. I hired this company to pick up a car in Kelowna and…read moredeliver it to Toronto, pick up was completed on July 16th. The dispatcher told me on the 21st that the car was going to be delivered in two days, and I was to pay the balance. As any good customer I stupidly paid the balance. The company knew I needed the car delivered by the 23rd as I was going out of town for two weeks. Was unable to get a tracking number, and I found out this morning that the truck with my car is in Calgary. That was 700km in a week and a half, the excuse was the truck broke down (well get another one). The dispatcher Benjamin is lying through his teeth. This was a huge mistake hiring this company, I will never use them again ever, after this fiasco. So, the bottom line is the car won't be here by the time I leave the country, they have been paid in full, and I still don't have my car. I have tried calling the office and only get voice mail, left a few messages and no reply.

They damaged my trailer and refused to pay for the damages. Ignored me for weeks and wouldn't…read moreanswer the phone or email. If you absolutely must work with this company, make sure you get their insurance information up front.

I haven't received service as good as you guys in a very long time. It doesn't get a better than…read morethis...A1, good job! Here is why: I complained about a faint smell in the car (my nose are super sensitive) and they gave me 3 classes upgrade to an SUV within 2 minutes wihout attitude and extra $$. Thank you!

Do yourself a favor and avoid this place at all costs! This…read moreis my experience. Getting your rental It took 1 hour and 20 min to check my truck out even though there was only two couples ahead of me. There is only one person who works the front desk and she does it very very very slowly. I rented a truck for ONE MONTH in May to do a Canada USA move. I rented it over a month ahead of time to ensure I was not caught short in the busy May June July rental season. They said it costs 5.00 extra per day for any days in the USA for extra insurance. Untrained Staff I went once to the USA and advised the number of days and received a 5.00 charge per day as agreed. On the second trip as I was about to cross the border, I called to get them to charge the extra days but they said " we do not insure for any USA travel with our trucks"! I had just paid 600 dollars in gas to load the truck and another few hundred to drive it 6 hrs to Windsor Ontario. Faulty Maintenance I then said your oil change light keeps coming on. She said you need to bring it back so we can service it! They expected me to drive it 6 hrs back to Montreal so they could do the oil change. She said the person who rented it to me with the 5.00 per day was not trained so it was not their problem or fault. I also suggested that their maintenance manager was also not trained as oil changes are based on mileage which is the most predictable and easy to schedule ... Implications of renting from this company I was forced to complete my run into the USA uninsured due to their error. I also now was forced to bring the truck back on the 17th of May despite having paid the full month. It was useless to me if I could not drive it insured to the USA which is what I reserved and paid for. Now 2 weeks before June 1st the two biggest moving months of the year and I had no truck and no where to store all my things... Trying to rent a truck in June or July for a move is impossible as they have all been rented months before just like mine which was rented back in April. It is now two months later... Shocking disregard for customer service or even bothering to answer any calls or emails. When I called initially I was told she was not allowed to put any calls through to the manager. I would have to leave a message and they would call back. After more than a dozen messages I have never received a callback. Manager Marco renegs on his promise to fix the problem I went into the office and I was assured by Marco, who I was told was a manager, that he would make it right as it was clearly his staff's mistakes that had landed me in this position. Despite his assurances he never wrote or called back to clarify what he would do or how he would make this right nor did he ever reply to my many calls. They have this trick where they transfer your call if you insist to speak to the manager and then it goes to a voicemail which every time I have called the past two months has been full. Nice way to avoid having to deal with your clients! I never received a copy of the final bill. I called twice to receive it and again just now two months later I have requested it again.. I got the person to check the amount while I waited on the phone and I am told they charged $1600.00 EXTRA to the FULL MONTHLY RENTAL fee which I had to give back half way through the month. THIS IS OUTRAGEOUS! She promised to send me the bill. I will believe it when I see it. Shocking how such a business can still be in operation with a complete disregard for basic ethics or business practices.

I am happy to be the first person to leave a review for this place so I can warn others who value…read moreand work hard for their money! First of all let me make it clear that I am leaving one star because I have no choice! If it were up to me I'd leave none! I've been renting from budget for 10 years plus in Toronto. My loyalty to Budget has been attributed from their customer service, quality of cars and most importantly for me the cleanliness compared to cheaper places. However I have recently moved to Montreal and unfortunately have not received the same quality of service from this location! On countless occasions I had to kindly ask them to wash super filthy cars given to me. This time around not only was the outside covered in WET dirt with their attempt to wash it but the inside had food in the doors juice and I guess coffee splashed on the doors! It was an absolute mess! When mentioned to the operations manager he advised me to rent a Limo instead that their do not detail their cars! What great service! After sticking it out with this location for the last 3 years!!!! After being treated like that today, this was my last time renting there! So long Budget!

For anyone considering renting a car in Montreal during the summer, you might want to take this as…read morea warning - see below. In short, we arrived on time for our pickup, and none of the 3 cars that our family had rented were ready.  The person at the counter said that it might be an hour, but maybe a lot more; there was no certainty. Shockingly, she added that if our cars were only 1-2 hours late, we shouldactually feel pretty lucky(!?) - during the summer high tourist season, rental cars are constantly overbooked by Budget (and possibly other rental car companies).  She said it's a constant problem there in Montreal, and that recently some other customers' reserved rental cars were over A DAY late. I appreciated her honesty, but we were all floored and angry that Budget would do this.  If they don't have many cars, I get it, but that's no excuse for renting cars that aren't actually going to be available. In the end, our whole family of 11 people had to kill time for 2 hours in the middle of our vacation, until the cars were all ready.  We missed a restaurant reservation that we had put a deposit on, as well as activities we had planned. Also, even when Budget finally had the cars available, they didn't have the car seat we had reserved.  They said there was nothing they could do.  This left us in the very difficult position of either finding a store that sold car seats on vacation and buying one out of our own pockets just for a day and a half of driving, OR driving illegally in a foreign country at our own risk. I'm not sure what we could have possibly done to avoid this.  It sounds like Budget just overbooks their cars.  Regardless - REALLY not happy with our experience.

After requesting quotes from various moving companies, Anber turned out to be the cheapest. I dealt…read morewith multiple people as I scheduled, one being a man who was nice but had extremely unprofessional email etiquette -- sending me several confusing emails, including other people's quotes -- and a very kind and helpful older woman. The movers themselves were very efficient, and the one who helped me with the bill at the end was very patient when I took some time to secure my information.

Very disappointed with my experience with Anber Moving. During the move, one of their workers…read morehelped remove my 75-inch Hisense TV from the box and placed pressure on the screen, causing it to crack and become unusable. The company refused to take responsibility, despite their employee handling the TV. After the move, we also discovered additional damage, including a broken office desk drawer and damage to a closet storage unit. I was hoping the company would stand behind their service and work with us to resolve the issues, but that did not happen. Based on my experience, I cannot recommend Anber Moving. I encourage others to be cautious and make sure their belongings are properly protected and documented before using their services.