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Imperial Freight Solutions

1.0 (2 reviews)

Services - Imperial Freight Solutions

Truck rental

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Budget - Cargo van

Budget

(2 reviews)

Ville-Marie

For anyone considering renting a car in Montreal during the summer, you might want to take this as…read morea warning - see below. In short, we arrived on time for our pickup, and none of the 3 cars that our family had rented were ready.  The person at the counter said that it might be an hour, but maybe a lot more; there was no certainty. Shockingly, she added that if our cars were only 1-2 hours late, we shouldactually feel pretty lucky(!?) - during the summer high tourist season, rental cars are constantly overbooked by Budget (and possibly other rental car companies).  She said it's a constant problem there in Montreal, and that recently some other customers' reserved rental cars were over A DAY late. I appreciated her honesty, but we were all floored and angry that Budget would do this.  If they don't have many cars, I get it, but that's no excuse for renting cars that aren't actually going to be available. In the end, our whole family of 11 people had to kill time for 2 hours in the middle of our vacation, until the cars were all ready.  We missed a restaurant reservation that we had put a deposit on, as well as activities we had planned. Also, even when Budget finally had the cars available, they didn't have the car seat we had reserved.  They said there was nothing they could do.  This left us in the very difficult position of either finding a store that sold car seats on vacation and buying one out of our own pockets just for a day and a half of driving, OR driving illegally in a foreign country at our own risk. I'm not sure what we could have possibly done to avoid this.  It sounds like Budget just overbooks their cars.  Regardless - REALLY not happy with our experience.

I am happy to be the first person to leave a review for this place so I can warn others who value…read moreand work hard for their money! First of all let me make it clear that I am leaving one star because I have no choice! If it were up to me I'd leave none! I've been renting from budget for 10 years plus in Toronto. My loyalty to Budget has been attributed from their customer service, quality of cars and most importantly for me the cleanliness compared to cheaper places. However I have recently moved to Montreal and unfortunately have not received the same quality of service from this location! On countless occasions I had to kindly ask them to wash super filthy cars given to me. This time around not only was the outside covered in WET dirt with their attempt to wash it but the inside had food in the doors juice and I guess coffee splashed on the doors! It was an absolute mess! When mentioned to the operations manager he advised me to rent a Limo instead that their do not detail their cars! What great service! After sticking it out with this location for the last 3 years!!!! After being treated like that today, this was my last time renting there! So long Budget!

Imperial Freight Solutions - truck_rental - Updated May 2026

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