I would give 5 for the servicemen and 3 for reception. While I was told the car would be done around 11:30-12:00 the car was ready at 2:00 p.m. I decided to rebook another future appointment and I stood at an unattended reception desk for several minutes. The receptionlist sat in an adjoining office with another Employee talking. The walls were glass so when she saw me she stood up and then stood in the office doorway continuing her conversation with the other employee. I waited a few more minutes and I was getting annoyed that there was no acknowledgement. If she needed to finish her conversation she should have at least acknowledged me and told me she would have been a few minutes. Instead her tone was flat no smile, no welcoming hello as she walked over to me as if I was more of an annoyance or interruption to her. Basically everyone who I interacted with during that appointment was polite and helpful, it was unfortunate I left on a disappointing note. When dealing with customers you need to put your personal issues on hold and treat clients as if they are the most important person because they are why you have a job. Perhaps she was having an off day or a difficult conversation with the other employee however her mannerisms were enough to reconsider if I would continue to deal with this location. read more

Spinelli Toyota Lachine un concessionnaire classe a part. Ce concessionnaire Toyota compte avec des a viseurs techniques qui connaissent leurs services d'entretien, ainsi que les modèles de voitures Toyota aux quels donnent l'entretien. Le contact client est très important pour Spinelli Toyota Lachine, ils vont toujours vous demander sur place si vous êtes entièrement satisfait ou s'il y a quelque chose qui vous voudriez savoir à propos de votre véhicule. Vous allez revenir pour leur service, mais aussi pour leur honnêteté ; il n'y aura pas des surprises désagréables quand vient le temps de passer à la caisse. Je suis leur client depuis plus de 15 ans et je ne me suis pas senti arnaqué par des services inutiles ou bien des entretiens non nécessaires. Vous deviendrez comme un membre d'un groupe des clients à qui on va traiter avec dignité, honnêteté et surtout avec courtoisie. Si tous les concessionnaires connaissaient la recette de Spinelli Toyota Lachine ils feront des clients heureux et satisfaits de payer pour l'entretien ou bien l'achat de leurs véhicules. read more

I recently purchased a new Toyota Corolla Cross and was highly satisfied with the entire process. My sales guy, Neil G., was highly knowledgeable and provided attentive service, assisting me in selecting the vehicle that met my requirements and budget without any pressure. The financing process with Raymond L. was efficient and transparent, offering clear explanations of my options and competitive rates, which that made me feel confident in my decision. The delivery service with Steven G. was equally impressive, with my vehicle ready ahead of schedule and presented in pristine condition. Overall, I highly recommend this dealership for anyone seeking a new vehicle, as their commitment to customer satisfaction is exceptional. Thanks to the entire team that took care of me! (Neil Gandhi, Raymond Ladouceur and Steven Guilbault) Kem H. read more

Just leased my first car at Spinelli Toyota after many years at another dealership. The difference was amazing, starting with my salesman Massimo. It was a positive experience from start to finish. The car arrived when he said it would and in the colour I wanted, a rarity in today's world. Massimo took the the time explain all the bells and whistles in the new car and even stayed outside to wave as I was leaving the lot. I hope this kind of care continues as it truly was exceptional. I would give this review 6 stars if I could!! read more

I arrived without appointment concerned about my car battery. The service manager came to see me since the staff were already busy with other clients. He took me to my car for a quick assessment and suggested to go right in for a more thorough evaluation. Shortly after I was told that my battery was the problem and not worry since it was under warranty. I just thanked my lucky stars that I had purchased a replacement battery from the Toyota dealer. A special thank you to Gabriel & Cosim. read more

Was in a bind. My dealer rescheduled a regular service appointment to help me out of that bind. My service department representatives and the mechanic I spoke to we're very helpful and knowledgeable! Repairs and servicing were affordable! Only necessary work was advised! I would recommend the sales and service departments of this dealer to anyone who asks! read more

Lors de ma dernière visite, il y a eu un problème de disponibilité de pneus que j'avais commandé en prévision de mon rendez-vous. Un suivi a été fait par M. François Nantel et les correctifs ont été apportés pour s'assurer que je sois desservie rapidement tel que prévu. Des excuses et un rabais m'ont été offerts, le tout répondant à mon entière satisfaction. read more

I didn't think my dealership experience could get any better at Spinelli Toyota Lachine but it was! After a wonderful car buying experience, I just had my car serviced and the service was amazing! Great professional staff and the dealership manager was again fantastic! Thank you again! read more

Best people around. We just picked up a car from them and we were treated like royalty. The whole team was efficient, on time, great sense of humor. it's the details that count and they took care that we drove away completely satisfied. A special thank you to Stephen and Patrick. read more

Great service! Great advice, especially since I had a very low budget for repairs on my recently purchased 2009 Corolla. Big Thank You to Emanuel and Mike P. for your great service and professionalism but without leaving out the human aspect I will be back Maria K read more

service agent John was amazing. pleasant, happy and very knowledgeable. explained work needed to be done and followed up with phone call. inwas working that day able to answer my phone and he followed up till I was able to pick up. job well done. read more

Environment was very welcoming and the provide very good service I just bought a new 2021 Toyota Corolla hybrid and they made my purchase very easy and helped me find what's better. I highly recommend this place to buy Toyota vehicles read more

For my first car I couldn't have asked for a better sales team, a big thank you Mr Richard, Mr Raymond and Mr Steve, for their excellent service and patience towards me. read more

We are happy repeat customers. Over the years also introduced family and friends to the Spinelli team. Special Thanks to Robert Azoulay. Always a pleasure read more

J'ai eu un excellent service par Richard Desaulniers qui a été très attentionné et répondu à tous mes questionements eficazmente en tout temps. read more

J'ai été servit par Olivier avec grande satisfaction. C'est un bon commercial !!!!! J'apprécie beaucoup l'auto que j'ai pris avec lui. Merci read more

Karim was great. He was easy to work with, helpful and knowledgeable. It's our second car through Spinelli and I'm sure we will be back

Excellent service excellent travail bon prix bonne voiture le concessionnaire qui a le meilleur prix

Very good service. Pleasant and helpful employees whom I can trust. I am very satisfied.