This is located inside the bus station. The staff is friendly & professional…read more The manager upgraded me to a premium car for a 20$ extra charge. Overall the process was smooth without hiccups. He also didn't try to push damage waiver insurance, unlike some other rentals that I have been to previously. They accidentally added a fuel refill charge to my contract, but getting them to refund it was really easy. 10/10 would go back again.

Poor customer service, and cars that are not throughly checked by Enterprise for basic issues. We…read moregot a car in Ottawa that had no AC working, which we found out only after the weather got hot enough for us to need it. We drove 3+ hours in a very hot car; it was an uncomfortable experience. Upon returning the car at this branch in Montreal, we were told that in order to get any type of refund we would need to leave the returning ticket open, which meant no proof for us that we had dropped off the car we rented, or the time it got dropped off. After waiting for a long time to get a receipt, email or some proof that we no longer had the car, we were told that all was well but they could not provide us with any proof of return as we had not rented the car at their store, we were allowed to take a picture of their computer screen instead . So much bureaucracy! Not happy with Enterprise.

I've been renting from them for five years now (every time I've visited Montréal) and I've always…read morebeen very happy with their service and quality. Can't say enough good things about these guys.

I rented quite a bit of cars from different companies, but this Avis location is very special. It's…read morevery conveniently located and if you take a car for a few days and stay in area you can use hotel 10 parking (unofficially, but you will get a gate code from Avis) The most important thing is the proprietor of this place. Shabab is incredibly helpful and awesome person. Over time helped me to get very good deals on upgrades and called me when I forgot to top up the tank instead of charging me 3$ per liter. A+

I have recently rented a car from Montreal for delivery at Los Angeles Airport for the period July…read more21st to July 26th , I prepaid the rentals in advance from Montreal. I took delivery of the car as scheduled , on July 23rd 2024 my stay in LA changed and I wanted to return and drop the car at Burbank Airport which is 30 miles from LAX , a half an hour drive but it was more convenient for me since my flight was very early on Friday July 26th. To my surprise, when I drove it to the return office at Burbank Airport I was advised that not only I will not be refunded for the days I am returning the days before schedule but I need to pay drop off fee of $ 300.00 plus penalty and taxes , approx $ 460.00 . Obviously I objected and try to contest but was told by the manager of the facility at Burbank that this what the computer is telling them to charge my card. I took the car back to the hotel and I called the +800 number and after waiting 55 mns listening to music , I was told the same thing. I find this to be close to extorsion and steeling, robbing of clients and need to be reported .

Ok, time to amend this review. Some things certainly stand: good cars, good location, friendly…read morestaff, good rates. Yes. But there's been something going haywire at Thrifty recently, and it's left a sour taste in my mouth. They've been understaffed consistently, sometimes the overworked staff is late (sucks if you have an 8am reservation and somewhere to be, doesn't it?), and they're constantly running back and forth between the garage and the rental desk, leaving the customers hanging. Most recently, I went in for a rental and noticed an extra $75 "pre-paid gas" charge on my total. I was told, "Thrifty is having a promotion, where the gas rate is really cheap. You don't have to fill up your tank, and you'll get $1.29/liter." The guy (Robin) didn't explain further than that, although I was skeptical and wanted more explanation. He answered, "Listen, I've got 50 more people coming in today. If they're all as worried as you it's going to take forever." Um, yes. Sorry, but you'll probably have to deal with 50 more people who smell a rat. That's what you get for automatically switching people's contracts without giving them a chance to decline. After signing the contract, I had second thoughts and wanted him to change it, but he'd already dashed off to the basement garage to read the odometer and gas gauge on someone else's car, and I was eager to get going on my trip, so I left. Turns out (as I sort of suspected), this gas deal only works if you bring your tank back on fumes, as they'll charge you for the whole tank if it's not full. So, I got the pleasure of running back out in the morning rainy rush hour to top up my tank before the car was late. Pffft. (BTW, there's an ESSO at St. Laurent and Sherbrooke, another at Papineau/Ontario, and a few other gas stations at Maisonneuve Est near Jacques-Cartier, if you find yourself downtown and need to tank up.) Dude, next time I say I want to decline the fuel option, you take the contract and you fix it to reflect the options I have requested, not what you think I might like. Doing otherwise is totes sketch. I'll still come here for cheap cars, but with less enthusiasm than before, for sure.

Priceline had this at 4 stars. Reviews on Priceline said the wait was usually 15 minutes or less…read more This was favorable compared to the other companies that were 2 and 3 star for wait time. There were 3 agents working for both avis and budget customers. The line had at least 25 customers deep the whole time I was there. Over an hour to get to agent only to find that the cars were not cleaned yet and would take another 30 minutes. Horrible way to start your trip. Enterprise, Alamo and thrifty line were much shorter. This is as much a review on the accuracy of priceline as well.

Rented here for the first time last Christmas and was very pleased. The manager, Tony, was very…read morefriendly and helpful, gave us a free upgrade to a small SUV. This location is very convenient for people staying downtown, as it is in the main train station and connected to the Metro and the underground city.

Our experience started off with a misunderstanding and Thomas was efficient and helpful. Although…read morehe had nothing to do with the original misunderstanding, he compensated us and was very kind. He turned our experience around and we will definitely use Enterprise again. Thank you Thomas, much appreciated!

Very busy and small location but all of the young workers there handled it professionally. Some…read morethings could not be accomodated with the chaos they were dealing with, but Issam Lakhlef was very helpful, professional, and acknowldged my loyalty status with Enterprise

I am disappointed with the service provided at this hertz. Made me rethink ever booking a car with…read morehertz. Ended up getting a car at turo instead. Don't waste your time with hertz

Be careful when booking. They bounced me to a third party website and they changed the reservation…read moreto Laval. I called and because it was nonrefundable they wouldn't change it. The third party website Exonumyboolongs basically laughed and took my money as did Hertz.

My first time renting a car in Montreal. The last time i was here in town, i did not rent a car…read more Because i was only here for a few days. I love the selection of crs they had available. The car i picked suited me right. They have legitimate staff and cars here. and i like them.

This place is a complete joke. Do not get car from this location, as they do not have any cars…read more Waited two hours so far and still no car. National rep has gone home for the day. Only one guy working and just keep on giving us excuses after excuses.

Perfectly decent experience here. Free upgrade from compact to mid-size car. Service representative…read morewas friendly and efficient, didn't push any upsell like insurance. Car was in great shape. No complaints!

Low rates, however low level of customer service too. Booked with them twice and both times they…read morecharged me more than the initial rate (we are not talking 5$ here....). Was the last time I booked with this location.

Pire expérience de location (je travaille dans la location de voiture), l'agent de comptoir était…read moreaimable comme une porte de prison, c'était affligeant, puis prétexte que les options offertes par bsp sont enfait payantes ! Je finis par lui faire comprendre que non, il ment sur le fait que je n'ai aucune couverture avec ma carte visa premier ce qui est faux, tout ça dans le but de souscrire à une assurance Et bouquet final l'agent amène la voiture, un suv compacte alors que j'avais réservé un pick up de catégorie SPAR, on me donne un VUS en me faisant croire que c'est un surclassement (discours classique de loueur quand ils n'ont pas la catégorie réservé) L'agent a été impoli et n'a absolument pas cherché à trouver des solutions J'ai dû appeler bsp moi même pour annuler la réservation... Bref si vous voulez évitez les problèmes, les arnaques et l'humeur catastrophique de l'agent FUYEZ

If you truly don't care about what car you get then sure, this probably works. If you however do…read morecare and book a specific class, avoid this place. Had booked a "elite premium mid size SUV" (GLC/Q5/X3), arrived in time and got assigned a Mercedes GLA, a subcompact hatchback with 35% less cargo space. When asking the person where the car I booked was the told me "sorry we gave it away by mistake earlier because it rained yesterday" We had a lot of luggage (hence booking a larger SUV) and had to spend 10 days cramped in the smaller entry level car. The discount they gave me on a $1100 rental? $4 Avoid.

The employees at this location excel at providing extraordinarily terrible customer service…read more Fortunately, I now know to stick to the usual car rental companies and avoid globe at all costs.

Absolutely terrible service. Despite the promise on the company's website for fast an easy car pick…read moreup, after waiting for nearly two hours and realizing we had at least two more hours of waiting, we ended up cancelling our reservation. We tried using a kiosk "conveniently" available at the location. After over an hour of waiting, a "virtual" agent finally showed up at the screen, just to tell us to go back to waiting in line for painfully slow and rude "life" agent. That exceeded our patience and we left the place extremely disgusted. Never again.