The employees at this location excel at providing extraordinarily terrible customer service…read more Fortunately, I now know to stick to the usual car rental companies and avoid globe at all costs.

Absolutely terrible service. Despite the promise on the company's website for fast an easy car pick…read moreup, after waiting for nearly two hours and realizing we had at least two more hours of waiting, we ended up cancelling our reservation. We tried using a kiosk "conveniently" available at the location. After over an hour of waiting, a "virtual" agent finally showed up at the screen, just to tell us to go back to waiting in line for painfully slow and rude "life" agent. That exceeded our patience and we left the place extremely disgusted. Never again.

Wow!! Excellent and incredible service. We just called Delvan Longueuil and were able to obtain a…read morelast minute (same day) reservation for a 20' moving truck. We know it's last minute but Joey the owner was able to solve our problem. Such a relief! What a fantastic guy! We were totally distraught because we had rented somewhere else using their on-line app and got confirmation for both the truck and the payment. When we got there, we continued with the app to add driver's info etc (as the app indicated) but once there were told it doesn't work that way. During that time someone else was renting our truck. They no longer had a truck for us and all my people were waiting to start the move. What were we going to do?! The Delvan owner, Joey, said he would do all he could to get us a truck which he did. He's an extraordinary person, there should be more people like him serving customers. I highly recommend them and they are now our *go-to* for rentals. Thanks again Joey!! Suzanne

Excellent service camion propre et en bonne condition personnel très sympathique je recommande !read more

Rentals are usually 24h, but to be polite and only use what I needed I estimated I'd be done in…read more12h (lots of trucks at this location). Ran into traffic, returned it after 13 hours, and I'm charged DOUBLE THE PRICE. They charged me for an extra day. As other frustrated customers have noted: wait on the phone for hours just to get tossed around. Rubbish.

I used this U Haul when moving yesterday and it served its purpose…read more I rented a cargo van for a few hours, and all was decent. It is located very close to papineau metro station, which makes it very accessible. Service was fine and even when there was a bit of a problem with the initial KM and starting fuel level it was corrected and done perfectly. The truck itself had cobwebs all over it, it seems like it had not been used in awhile, but the inside was clean and no problems. As my luck would happen, the battery of the van died just after loading all my stuff, but i think that was more of the fault of leaving the hazards on for an hour and a half. All in all, if I do need to move something large I would reuse this location.

Don't use these guys they are probably the worst rental service around! My sister went to the car…read moreto go out of town and for some reason they couldn't get the location right but we called twice to see if it was going to be OK and this morning when she went to pick up a car it was not at the location on Papineau plus they were EXTREMELY rude

DO NOT RECOMMEND -…read moreWe made a reservation and our car was nowhere to be found so we were given a more expensive car, and the employees were not really concerned for us or even nice. - At the end of the location we parked the car at the rental's parking and not only we had to come back the next morning to give the keys back but we also found out that the car had been scratched during the night. This very "unfortunate coincidence" (the parking is equipped with security cameras...) costed us $600. We recommend you pick another rental and don't get ripped off like we did.

They bill you any damages you have not done without giving any proof. Extremely bad service. They…read moredid not provide me any proof of damages. I asked them multiple times about that on call and via email. They just sent me multiple invoices from their company claiming around 4000 CAD. Remember i had also bought their Full insurance, which they claimed covers anything. Get your facts straight, I was driving at 132 km/hr. I had just passed a construction area on highway at 23:53 hr at night, where speed limit was 80 km/hr. I had reduced the speed but at the end of that area, i increased speed which led to impoundment. Get your Facts straight. The Fact is that this company thrives on people misery. Period. The police was very professional and explained everything in detail. Employee of this company were acting like insurance agents, hungry for money. There are many options for renting cars, I will highly suggest readers to look in to those. There is no room for mistake.

wish i had read some of these reviews on globe, i would have avoided the headache of driving 1 hour…read moreto get to location and being provided with the wrong size pick up. No very competent service from anyone i spoke to at globe.

Very very very bad customer service. Like the Soup N*zi in Seinfeld…read more The worst part is there are reviews below of the same guy Karim Hamrouni treating other customers horribly from two years ago, acting like he is the only car rental place in a small town in Algeria or Pakistan so he has power over customers and can treat them like garbage. He's still there. I don't see how I could trust Enterprise again. I got a Mercedes with a bad shimmy from the location near the airport, for a long-term insurance rental. When I got home, I called, they said they didn't have any cars they could give me, but I could exchange it at any location of Enterprise. I spoke with the Enterprise location nearest me, 1717 Berri, and explained I would like to exchange for a RAV-4, and they agreed. But when I arrived, the clerk told me that the "manager had decided" (against company rules) that they don't do exchanges, I would have to go back to the location that rented me the car, out at the airport. I reluctantly agreed, and left with the Mercedes with the shimmy. Calling the airport location, I'm informed they have no equivalent cars they could give me. Then I realized I could simply return the one with the shimmy and close that contract, then rent another car. I have up to $5000 to spend on any kind of transport while my car is being repaired. So I called back the 1717 Berri location, explained the above to a guy on the phone, who turned out to be the manager who behind the scenes had refused against company rules to exchange the car earlier. He kept getting the story wrong, saying I had already exchanged the car and now I want to exchange again? Even though he was the one who refused the exchange earlier. I said I'd be there at noon. He said he was busy then and asked me to come at 1:30 so he could have the time to "help me". When I got there, he was being passive-agressive, pretending to not be able to find my reservation, and saying "at the end of the day, we are trying to help you". Which he clearly was not so far. Walking towards the elevator to the car pickup area in the basement, he starts saying, so the car didn't have a shimmy when you got it, you've had it for a month and now you're saying you didn't cause the problem? Why did you wait a month? I had already discussed the situation with him at least four times: I had the Mercedes with the shimmy for one day. It is defective. I want to exchange for a RAV-4. So now he is making up false statements: the Mercedes didn't have a shimmy when I got it, and that I had had it for a month, saying again he was just trying to help me, when clearly he was not. At this point I am getting a bit annoyed and said, look, now you're making up false statements that are detrimental to me. I don't want to talk about this to you anymore, I just want to return the car and rent a new one. The guy snapped. He refused to get in the elevator, thrusting the Mercedes keys back at me, saying "I'll teach you how to talk to people". Take your keys back and leave. I'm not taking it back, and not renting you another one. Go away or I'll call security. I said to him, "I apologize". He snapped back, "There is no apology for that. I will teach you how to talk to people". I followed him back to the counter, and said, I think it's pretty clear I should deal with someone else. He said, "No, I am the manager, there is no one else, and I have decided. I am not taking your return and not renting you a car. Get away from my desk area, this is private property, do you want me to call security?". Then he said: and I don't care how you get out of the parking garage with your car. I'm not giving you a pass, you'll have to figure that out. I'll teach you how to talk to people! It turns out if you don't have a pass to get out, you have to pay the lost ticket rate, i.e. $22.50 daily parking rate or whatever it was. This guy is spitefully saying he knew he was causing me this problem. I went back down to the garage and the Mercedes with the shimmy and saw the key drop-off return box for Enterprise, so I took many pictures of the Mercedes inside and out, put the keys in the drop box with the gas and mileage and took a taxi home. The worst customer service I've experienced this millennium. Looking at other reviews, this guy has been pulling his Little Hitler power-trip act, treating customers like garbage to show he is superior to them, and causing serious problems with people's travel plans for over two years. But I would not choose to do business with Enterprise again knowing that Enterprise has been tolerating this guy treating customers like garbage and himself like a king who has total power, and he's still there. What kind of company would let that happen? P.S. Enterprise asked me to email them contact info and reservation numbers so they could address the issue, so I did... and they never replied. Low-quality operation all around. Not recommended.

Don't worry if you're late they'll be busy talking to each other while looking at your through the…read moreglass wall of their office. Once they acknowledge you go buy a cafe and a croissant as your car won't be ready and when you ask "is it ready" they will say "yes it is" but you can't go see it yet because they want it to be a surprise like Christmas morning. Do all Enterprise locations hate their customers? I don't know but I'm looking forward to being insulted, ignored, gaslit, and generally insulted in more because there are no other rental car companies. Oh, wait, there are! And I'll use them.