Here is my review to date with Imperial. I hired this company to pick up a car in Kelowna and…read moredeliver it to Toronto, pick up was completed on July 16th. The dispatcher told me on the 21st that the car was going to be delivered in two days, and I was to pay the balance. As any good customer I stupidly paid the balance. The company knew I needed the car delivered by the 23rd as I was going out of town for two weeks. Was unable to get a tracking number, and I found out this morning that the truck with my car is in Calgary. That was 700km in a week and a half, the excuse was the truck broke down (well get another one). The dispatcher Benjamin is lying through his teeth. This was a huge mistake hiring this company, I will never use them again ever, after this fiasco. So, the bottom line is the car won't be here by the time I leave the country, they have been paid in full, and I still don't have my car. I have tried calling the office and only get voice mail, left a few messages and no reply.

They damaged my trailer and refused to pay for the damages. Ignored me for weeks and wouldn't…read moreanswer the phone or email. If you absolutely must work with this company, make sure you get their insurance information up front.

Had a great experience renting from U-Haul, will rent again!…read more - Simple: booking, making changes, checking out and return process was very straightforward - No minimums: small rental fee plus mileage - Auxiliary services available like storage, moving supplies, etc all at one place - Affordable: paid $75 for a move instead of $200 with Kijiji movers - Service: staff are courteous and helpful which makes the process much less stressful

This place is infested with mice. Impossible to get someone…read moreto help you, you always need to email, then follow up again and again. When you buzz the front desk they ignore it and when you drive around to speak with someone there's always multiple people there not answering the buzzers or phones. Not impressed.

Absolute nightmare experience. On May 31st, despite having a…read morepre-booked U-Haul truck, I arrived right on time and completed the mobile check-in steps. The app gave me a vehicle code to collect the keys inside. However, when I went in, the staff told me they didn't have a truck for me and that the vehicle was reserved for someone else. When I explained that I also had a confirmed online reservation, they literally started yelling at me. I called U-Haul customer service, and after waiting 15 minutes, an agent finally answered and sent me to another location. After a 40-minute drive to the second spot, the agent there told me that while the truck was on-site, they didn't have the keys and told me to "come back tomorrow." People plan their moves a month in advance--you can't just "come back tomorrow" on moving day! To make matters worse, I received no compensation at all. According to U-Haul's own policy, if they fail to provide the reserved equipment, they owe you a $50 Reservation Guarantee. I never received a dime. I eventually managed to move, but with extreme difficulty and stress. This was my 8th and absolute last time using U-Haul. Save yourself the headache and avoid this company so your important day isn't ruined.

This is the THIRD TIME I have contacted U-Haul to CORRECT OUT MILEAGE: it must read 60134, SAM was…read morein charge that night at Crémazie Montreal U-Haul, he did not change the contract at all that night as he promised and, once again, once returned, no one changed anything, and you put a hold on my credit card for 100$ CAD that I didn't authorize at all, I do not want a refund by cheque, I want a refund by credit card ONLY, WITH THE CORRECT MILES.

I used this U Haul when moving yesterday and it served its purpose…read more I rented a cargo van for a few hours, and all was decent. It is located very close to papineau metro station, which makes it very accessible. Service was fine and even when there was a bit of a problem with the initial KM and starting fuel level it was corrected and done perfectly. The truck itself had cobwebs all over it, it seems like it had not been used in awhile, but the inside was clean and no problems. As my luck would happen, the battery of the van died just after loading all my stuff, but i think that was more of the fault of leaving the hazards on for an hour and a half. All in all, if I do need to move something large I would reuse this location.

Rentals are usually 24h, but to be polite and only use what I needed I estimated I'd be done in…read more12h (lots of trucks at this location). Ran into traffic, returned it after 13 hours, and I'm charged DOUBLE THE PRICE. They charged me for an extra day. As other frustrated customers have noted: wait on the phone for hours just to get tossed around. Rubbish.

The van I rented was great, but the customer service here was awful…read more When offered insurance, I asked if it was required or just recommended, and got a surprisingly condescending response: "Well what if you get in an accident: are you gonna pay for it yourself? I don't think so!" It was a simple question that didn't merit this attitude. When I asked again, calmly, "I understand the risks but please just tell me if it's required or not," I finally got my answer: "As I already said, of course it is!" That was a bad start. Then I was told to swipe my credit card, but I wanted to pay by debit card. I asked if this was possible: another condescending answer: "Do you want to give us a huge deposit? I doubt it. So just use your credit card." She assured me that it was just to have my card on file, and that they wouldn't charge the card (so I could pay by debit at the end). The next thing I knew, she told me that I had just agreed to a $1 charity donation which I never accepted. Then there was an issue with the gas: the representatives gave me a diagram that showed the amount of liters required to fill the tank from one level to another, so I used this diagram at the end of my rental. The numbers were completely wrong, though, and advised me to refill only about half as much gas as I actually needed to replace. The gas station attendant, right across the street from the U-Haul location, said this happens all the time: I think it's their way of trying to charge missing fuel fees. In fact, this suspicion is supported by the fact that I got a missing fuel fee even though I went back to the pump and refilled the tank with way more gas than necessary just to be safe. To be clear, I rented the van with 13/16 of a tank of gas and returned it with over 7/8. When I asked about the charge, I was simply told that I had returned the van with insufficient fuel. Luckily I had taken a picture when I dropped it off, and this charge is now being reimbursed. But in line with the previous customer service, the person I was in contact with grumbled about the angle of my picture even as she reimbursed the charge, as if it were my fault that U-Haul was wrong about the gas level and needed my picture to prove it. So if you need to rent a van or truck, I'd recommend looking somewhere else, like the Discount Location d'autos et camions right next door: https://www.discountquebec.com/localisateur/succursales/jean-talon. But if you do have to deal with U-Haul for whatever reason, prepare for some hostile customer service.

Awfull service. Got double booked, then sent to another uhaul 30 min farther where I waited over…read morean hour in a five person line up then when given the guy gave me a second milage and gas sheet as i was leaving and said oh btw had to change trucks. Turns out It was a ruse to charge me an extra 50 miles without me noticing. Ended up paying 125$ for a one trip 20 mile move wich put a maximum of 40 miles on the truck and charged me for 90 miles.

After requesting quotes from various moving companies, Anber turned out to be the cheapest. I dealt…read morewith multiple people as I scheduled, one being a man who was nice but had extremely unprofessional email etiquette -- sending me several confusing emails, including other people's quotes -- and a very kind and helpful older woman. The movers themselves were very efficient, and the one who helped me with the bill at the end was very patient when I took some time to secure my information.

Very disappointed with my experience with Anber Moving. During the move, one of their workers…read morehelped remove my 75-inch Hisense TV from the box and placed pressure on the screen, causing it to crack and become unusable. The company refused to take responsibility, despite their employee handling the TV. After the move, we also discovered additional damage, including a broken office desk drawer and damage to a closet storage unit. I was hoping the company would stand behind their service and work with us to resolve the issues, but that did not happen. Based on my experience, I cannot recommend Anber Moving. I encourage others to be cautious and make sure their belongings are properly protected and documented before using their services.