Horseshor Dr Bayers Lake Halifax Nova Scotia is the absolute worse run Uhaul store around. Hands down without any exaggeratio. they have zero management and I mean zero...and staff could care less what you think. Sat morning and 1 person working with the line up out the door. There should be some serious thought into starting a competitive rental company because the price these guys charge it is deplorable. read more

U-Haul - Truck Rental Near Me - Halifax, Nova Scotia

Slow service, complete chaos. I came in on a busy day, I feel as though they were under staffed and didn't have enough tellers. Line up was out the door. Ordered a hitch over a month ago and I keep getting told "oh it will be in next week".... despite it never coming in. Anytime I try to call to get service, I am always put on hold for 15 to 20mins before I hang up and try again. I don't know if they are short staffed, poorly managed or both... things definitely need to improve. Update: It has been 2 months since I ordered my hitch... no calls and everytime I call I get the same "on hold for 20mins plus" and when I finally get someone, they tell me nothing other than "it's on its way". Don't waste your time, go elsewhere. read more

I never post reviews, but if this will save somebody else the nightmare I went through, I hope it helps. Do not go near this franchise with a ten-foot pole. First, I called and was put on hold for almost 30 minutes. I hung up and called a couple hours later. That time, a woman answered and said, can you hold? I asked for how long, and said I had already been put on hold for half an hour, and she laughed loudly and replied that that was a short time, and that the customers in the store take priority over phone calls. Apparently, they can't do both over there. So, next day I tried again. A nice young man answered, and for the next full hour, he supposedly booked me in for TWO cars needing TWO trailer hitches. He set up the appointments back to back for today. He sent me email confirmations with all the billing details, everything on the invoices was correct. The appointments were made 8 days ago. I get there this morning, and nothing is in their computer. I showed him the email confirmations. No appointments, no sign I had ever called, no name or phone number, nothing, and the kicker was when the guy said, well, the appointment should never have been made for 9am anyway, because the hitch installer doesn't come in until 11am. I took the day off work to fit in these two appointments in one day. I hope you are happy over there, you just lost over $1400 of business with your unbelievably terrible service. I haven't been this angry in decades. read more

So I tryed calling this location but the call went right to the hotline survices, they put me on hold and once someone picked up they weren't even in nova Scotia, I ended up on hold about 3 more time with 3 different people trying to get ahold of someone for the bayers lake location, I tryed one last time and they hung up on me. This is possibly the worse uhaul moving company ever. read more

I never post reviews but if my story can persuade you to go elsewhere and save yourself a massive headache I'll be happy. (Brace yourself it's long!) Booked an appointment to have a hitch installed on July 4th, did so over the phone. A hitch was to be brought in for the appointment. Arrived at my appointment only to be told they don't do hitch installs on Saturdays. I was in a rush to be able to tow my camper trailer as soon as possible. So I asked if I could come in first thing Monday morning to have it done. Only to be told they do not have the hitch in yet either with no idea when it should arrive. They said they would call me monday when they have an idea. No call. I call Tuesday, still no idea, they'll call me when they find out. I call again 2 weeks later and they have it but they hadn't gotten around to calling me, they can't get me in to have it installed for 4 more days (which happened to be a Saturday which apparently works now). My appointment was for 2, I said I work until 3 and would like to pick it up at 3:30, they said if I left it there in the morning that shouldn't be a problem so I did. When I arrived at 3:30 my vehicle was "just going in" so I wandered around outside until 5:30 until it was finished. As I was about to leave the parking lot the tech who installed it stopped my because he forgot some "exhaust clips" or something I'm not quite sure. So I stop and wait for him to do that. When I got home I went to pull the hitch ball out Soni can mount my bike rack only to find out it had been hammered into the receiver (I have pictures with the clear hammer marks and broken powder coating) and is completely unmovable (yes I had pulled out the R pin and hitch pin). Upon further inspection I noticed the hitch itself is a 1 1/4" receiver instead of the 2" I had requested and need. I immediately drove back to uhaul to show them the issues and they inform me there is no one there (tech or manager) to help me. They offered to come out and take pictures to document it and when they came out they noticed my wiring was also dragging along the ground in the middle of the chassis. They gave me zip ties so I could fix it and told me to come back on a weekday so I could speak to a manager as they were all away for "meetings" Came back on Tuesday only to be informed the managers are still away for meetings but they will be back tomorrow and will be notified of my issues and they will call me. I received no call in the morning so I went on my lunch only to be told the manager had stepped out and I would have to come back. I said I'm not leaving I need to have this resolved today. So they found some other manager upstairs who came down and said they could remove it all and refund me. I left my vehicle there again and walked back to work (no offer of a drive or loaned vehicle) Upon returning the staff member wasn't sure how to process my refund and tried to just refund me for the parts cost and not the labor. He had to make some phone calls to get permission to refund the labor as well. I now have an appointment at caps plus in lower Sackville who was able to get me in next day and had the part in stock. I'm not sure what if anything could ever make me recommend uhaul to anyone, Infact I've been going out of my way to tell anyone who will listen to my egregiously long customer experience nightmare. I work in retail as well and understand the difficulty of lower level staff dealing with issues that are out of their control. But on every staff level U-Haul displayed to me nothing but complete failure. I can't believe I took the time to write out this long story that's how much this bothered me. read more