I never post reviews, but if this will save somebody else the nightmare I went through, I hope it helps. Do not go near this franchise with a ten-foot pole. First, I called and was put on hold for almost 30 minutes. I hung up and called a couple hours later. That time, a woman answered and said, can you hold? I asked for how long, and said I had already been put on hold for half an hour, and she laughed loudly and replied that that was a short time, and that the customers in the store take priority over phone calls. Apparently, they can't do both over there.
So, next day I tried again. A nice young man answered, and for the next full hour, he supposedly booked me in for TWO cars needing TWO trailer hitches. He set up the appointments back to back for today. He sent me email confirmations with all the billing details, everything on the invoices was correct. The appointments were made 8 days ago.
I get there this morning, and nothing is in their computer. I showed him the email confirmations. No appointments, no sign I had ever called, no name or phone number, nothing, and the kicker was when the guy said, well, the appointment should never have been made for 9am anyway, because the hitch installer doesn't come in until 11am.
I took the day off work to fit in these two appointments in one day. I hope you are happy over there, you just lost over $1400 of business with your unbelievably terrible service. I haven't been this angry in decades. read more