Moving across country from NY to CA…read more Rented truck on friday, the gal was very nice. Loaded truck Friday, left early saturday morning, its now Sunday evening and the truck has broken down and we're stranded outside Tulsa at one of their shops. Im sorry. I get it, stuff happens. But this is a truck rental company. I expect one if their trucks to last for a couple days. They only have one job. To supply trucks to move... I promise I'll update this post. But right now I'm so irritated and if I keep writing I'll just be unnecessarily mean... But at this point. If you're thinking of renting a truck from Penske. Don't. Invest the extra money and go with PODS. They are more expensive. But now in retrospect, it seems like it would have been worth it.

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These guys moved me three times. They did a good job all three times. They arrived on time, they…read moreworked hard and were careful with my things. They were organized and efficient. They were very professional and respectful. If and when I move again. I will definitely use OB Moving. I highly recommend these guys.

Job well done. Efficient, friendly, good communication. Creative ideas when the move became more…read morecomplex (two drop off points).

This is the Budget Truck rental place in Ithaca. We rented from here twice, once to drag some…read morefurniture to friends outside of Boston, then again to long haul move to Miami. Both times the process was easy, the people were polite and easy to deal with, and the trucks and pricing were as advertised. No issues at all, would use them again without hesitation.

I've bought several trucks over the years and had good luck until this year. I bought a…read morefreaightliner business class box truck. When I picked it up it was running and had been running for a while. I found out why when I drove 65 miles home and shut it down. It never started again. There were mutable engin codes and the engin went to a emergency shut down mode. I called Ryder and was told I had to have it towed to Ryder in Binghamton for repair at a cost of $250.00. After a week it was (fixed). I was then contacted by Ryder and was forced to sign a paper stating Ryder would pay for the repair and would not be held accountable for further repairs, if I didnt I would be billed for the repairs that were done to my truck. I drove it on a quick 200 mile round trip and when I pulled back in the power steering quit and the transmission was dumping oil out of the top some where. Now I have to take it to Tracy road equipment in Binghamton (freaightliner dealer) for repairs. Buyer be where Ryder will not pay for repairs. I wonder how they put a inspection sticker on a truck with all the codes showing up?

Only giving one star because it's not possible to leave 0 or negative stars…read more Horrible experience! Went through hell with Uhaul and we were promised a matching quote with this place and it ended up costing 3 times more! When we tried to address this with customer service they were extremely unhelpful and uncaring. If we had known that we we would be lied to on the price and treated this way by customer service we would never have gone with Penske. Now we know and we will never again use them and we will ensure that all our friends and family know what we went through and how we were treated so they never make the same mistake we did!

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I had a trailer hitch installed at this UHaul location a few months ago. installation was fast and…read moreeasy however almost immediately I noticed a squeal/squeak when driving. I came into the shop to have it addressed and was quite impressed with the service. it took a few tries, but it's finally quiet! not every place would be so responsive and try so hard to ensure my satisfaction. Thanks to James Johnson and crew!

I rented a trailer to move my daughter home after college graduation. When I arrived, my car didn't…read morehave the required electrical hookup. The manager was patient and attentive. He located the proper package and had it installed in 30 minutes, despite being busy with other customers. Great customer experience.

A HUGE thank you to Wes at Penske from Home Depot in Greece. Wes was very pleasant to work with,…read morefriendly, and helpful! He helped turn a very stressful day into a much better one and we couldn't be more thankful. Please see the negative review I left for U-Haul, it mentions at the end how Wes was able to turn everything around for us after an awful experience with a competitor. For U-Haul: "Sadly, this is the first negative review I have ever written. But I hope I can steer someone else away from a negative situation before it is too late. We have tried to work with U-Haul three times now and every time it has been a nightmare. Although it is on us that we tried to put our trust in this company, we should have known better after the first time. The best word I can think of to describe the employees at U-Haul is INCOMPETENT. If I could give U-Haul 0 stars I would. U-Haul is the epitome of terrible customer service. They called my boyfriend with less than 24 hours' notice to let us know that the truck we rented was no longer available, but we would have one at another location that is a smaller size for tomorrows move. I completely understood this, things happen. I called to speak with them about this new reservation, I was put on hold a couple times for almost 10-15 minutes at a time. I am not sure if this was the customer service rep's first day, but she continually put me on hold for long periods of time, throughout this I remained calm and patient. At the 31st minute of this phone call I was hung up on. So, I then had gotten someone else on the line and re-explained the situation. This representative also could not answer my questions, so she passed me along to her supervisor, Theresa. Theresa was happy to let me know that the new truck that they reserved for us at the new location was no longer available for us. When I asked why...her response basically was that it just is that way and then ended up using the excuse because it wasn't meant for the type of move, we were doing? Instead of trying to resolve the issue she preferred to try to disconnect the call at which point I admittedly became very upset. I have never spoken to a customer service representative in such a way because I do too work in customer service and understand that things can happen. I understand that all companies handle things differently but when it is the company's fault and the customer is TRYING to work with you to make both sides happy, you should be able to come up with some sort of resolution. At this point I very quickly understood why the rest of my phone calls went so horrible. How can I expect employee's under this individual to be capable of handling a customer service position when the manager can't even explain an adequate sentence to me for the reasoning behind all of this. Honestly, I would have settled for her to even try and attempt having the brain capacity to come up with a solution. At this point I thanked Theresa for her help and hung up the phone. We tried calling back later to get another reservation on the board, after 40 MINUTES I somehow was unlucky enough to end up on the phone with Theresa again. At this point and much frustration, we agreed to not waste any more time with U-Haul because we are moving tomorrow. In a way this was a blessing to happen because this led me to call Penske Truck Leasing immediately after. I spoke with the rep and explained our situation. The rep was happy to book a last-minute truck for us with his company. It was quick, easy, and seamless. He made sure to make a very stressful situation right when it wasn't even his mess to clean up. Please be aware of using U-Haul, moving is already stressful enough. I HIGHLY recommend Penske Truck Leasing if they are in your area!" Thank you again Wes!

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.