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    U Haul

    1.5 (2 reviews)
    Closed 7:00 am - 7:00 pm

    Services - U Haul

    Propane

    Truck rental

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    Menards - Cuyahoga Falls

    Menards - Cuyahoga Falls

    (24 reviews)

    My wife and I have had an overall positive experience at this Menards, and now that we've been…read morecoming here for a while, we know when to come here and when to go to their competitors. We have found that the pros mostly outweigh the cons. We've saved some money coming here through the years and have almost always found what we've needed for own home repairs and yard maintenance. The store is clean, well organized, and store employees have always been helpful and friendly. I've used the Menards app to see if the store has what I'm looking for and to help me locate items once I've found them. That's very useful. We get a kick out of finding food and drinks there. Couldn't believe we found giardiniera (spicy relish often used on Chicago-style hot dogs) and other items there in a pinch. It's saved us from going to a much busier grocery store. We've rented their pickup truck to bring furniture to our daughter''s new place. That was a good value and rental was a snap. But there are three things that we have found not so great: 1.) Their garden section is hit-or-miss with plants, and sometimes the plants look a bit unhealthy. 2.) I wish product reviews were available on their website and app to help me decide if products I'm considering are good or not. 3.) I think the rebate system is terrible; unless you are spending a lot, sending in a rebate slip to get back 11% on a five dollar item isn't worth the postage stamp, and you aren't always guaranteed that an item has a rebate attached to it-we recently discovered that. Also the 'rebate' is store credit, so not really cash back in your pocket.

    Recently had a talk with the store manager about an employee asking my fiancé Did she mention…read more"bomb" because they spoke Arabic. lol not to mention the store manager tried to make the situation lighter by telling us about a employee he had to let go due to mentioning ISIS. (Manager was being transparent) I love that. just want your employees to think twice never know who's family lost family members to today's current event. God bless America

    U-Haul Moving & Storage of University - The dead rodents that went missing.

    U-Haul Moving & Storage of University

    (5 reviews)

    Hey Yelpers,…read more November 2023: I moved out of town and needed to pack up a Uhaul truck and take everything with me. My furniture, items from other countries, clothes, shoes, dishes, you name it, I was ready to move it to my new place. Imagine my dismay to find rat feces and urine over everything in my unit, my bed eaten through, boxes and papers eaten through, suitcases, shoes, I mean everything urinated and defecated on by vermin. My heart broke and my brother had to calm me down as I tried not to cry at all that was lost. Memories, so many memories and souvenirs gone to a lack of proper cleaning and disposal of unapproved items in other storage units. The process of getting refunded for my items has been awful to say the least. I did not have insurance (if I did they would have been more careful anyway). Vermin control: It is clear that Uhaul improperly cares for the units at this location. My unit was so infested that I almost passed out from the smell. Moving boxes was a harrowing ordeal since feces and eaten pieces of paper and boxes kept falling out of them, further dirtying the unit. It is so disguising, yes, I'm still paying for a rodent infested unit. Refund: After explaining that I held my end of the bargain with Uhaul by keeping my unit cleans and free of food, I asked for a refund of all my damaged items. For example, my bed was eaten through and defecated and urinated on, my blankest and pillows held dead mice including their feces and urine, my couches had feces all over it and my boxes the same. In asking for a refund I had been receiving the most awful runaround I've ever experienced, including continual offers to "biohazard clean" my items as if I'd trust them again to clean ANYTHING! In February, administration offered a bit more but again not near what I lost. Their first offer barely covered my furniture and my mouth dropped as they confirmed they have to add depreciation to my items even though their vermin depreciated them further, which to me should cancel out any depreciation factors. When administration offered a different amount it was in a very rude manner, as if he were talking to someone beneath him. He then stated my items would be given to charity if I don't pay. Let me tell you! I have paid every penny due to Uhaul, he said that because he was angry and NOT because it was something that needed to be said. I could no longer communicate because I was baffled. It took months for me to get over his email. I messaged maybe two weeks ago and have not received a response. Honesty: When I first started working with them I was getting ignored left and right. It was so bad that I had to call from different numbers just to get an answer. At the time, I was working with the manager at this location, however after finally writing a formal letter I stopped getting ignored. Since I wasn't getting an answer from even the manager's superior, I accepted help from Repwest, their insurance company. The adjuster to which I was assigned, Jamie Huber, was rude, impatient and consistently talked over me as I attempted to communicate with her. I could no longer stand her disrespect so I spoke with her supervisor who was able to secure a quote but only after claiming that my first invoice was denied so I needed a better receipt. When I asked for the formal denial letter he could not and has not provided it. UHAUL LOCKS: Do not buy their locks! Bring your own! After accessing my unit again in December everything was in array and on different sides of the unit. The manager was with me so I asked her who accessed my unit if Uhaul does not have a lock to open it. (I'll clearly label and add pictures so you can view them.) The VP communicating with me argued quite strongly that there is no way my unit was accessed but stopped talking about it completely after viewing my proof. A worker even said if I was locked out I could try one of their keys. There were two dead mice in front of my mattress. After checking a few months later they were gone!! I guess they rose from the dead and ran away! ‍ Something else creepy happened as well. I went to my unit earlier this year and almost immediately after I arrived a truck pulled up a few feet away from me and then left after about five seconds. What the heck?! I'm currently looking for a company to help me clean the unit.

    This is the worst U-Haul location there is. The supervisor is a complete jerk who always looks for…read moreways to penalize you and will completely disregard any you as a customer. I've rented from U-Haul over 100 times during the last 5+ years and this supervisor is the worst. Go to the Tallmadge Ave. location if you don't want to be stiffed with extra penalties.

    U Haul - truck_rental - Updated May 2026

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