Where should I start? There were many diffrerent moments during my visit at this restaurant where things went wrong.
Apon walking around on a sunny Friday afternoon we decided to grab a bite to eat at any restaurant that had a sunny outdoor seating area in the square with a menu that looked good to us. We found U Barssa. We sit down, make it be known that we are there (As we all know here in Warsaw, service can be SLOW-EXTREMELY SLOW) and decide to start looking the menu. I am indecisive and it usually takes me about 10 minutes to order. My boyfriend and I picked what we want and THEN ANOTHER 15 Minutes passes .... NO waiter/Waitress.... I decide to physically get up from my chair (For something other than using the restroom) leave the outdoor seating area and walk into the actual restaurant and tell my waiter that I would like to order "Now" because I thought he was joking when he had said he would be out in just a second to take my order. But he wasn't joking....... he actually said that. I told him that "no, I'll just order right here". They took my order Steak Tatare, chicken ceasar salad, meat pierogi's, two cocktails and a bottle of still water.
While we wait for food it was beautiful and sunny outside, nice breeze. They serve bread before the meal. That's nice and it is definitely appreciated as it takes an extremely long time for food to be cooked here apparently. While I'm eating a second piece of bread I pull a white hair about and inch long, from my herb cream cheese. I bring it to the waiters attention and he literally runs away from me, after snatching up the gray hair, saying something to me and my boyfriend about "I guess someone has really gray hair???? Wtf??
Here's some advice to the owners of this restaurant... You need to have a set policy for something like that, if it happens at your establishment. Something like 1. APOLOGIZE TO THE CUSTOMER. We literally never saw the waiter again.
The food was good. Ceasar salad was tasty and the steak tatare was delicious. I would have given this place a posssible 3 stars just for the food alone. You have to -2 because you found another humans hair in yoiur meal) but when the check came (AFTER waiting another 20 minutes) it was 161.00zlty Not too bad, but then I look over the reicept and what do I see??? 14.00zlty Service Charge. THERE WAS A HAIR IN MY MEAL!! Are these people retarded?? You should have been professional, attentive-which you were NOT. A patron should NEVER HAVE TO SEARCH for their waiter/waitress! They should never have to wait for their check.
LEARN TO PREFORM A SERVICE AND MAYBE THEN YOU SHOULD CHARGE FOR IT. read more