This is the second time I've gone to Aspen Dental Dundalk! I can't say enough about the friendly,…read morecaring and professional people who work there! I am usually scared to death of dentists, but the staff at this location take all of that fear away! They offered me the ability to finance the work I need done! Thank you to everyone from the front desk to the young lady that helped me with the loan!! C McMillan 9/29/2026

I had my wisdom teeth extracted in September 2025. The procedure itself went very well -- Dr. Kim…read morewas excellent and had one of the best bedside manners I've experienced. I felt comfortable throughout the process and was really happy with the care I received. Before the procedure, I was quoted my copay and paid the full amount upfront, totaling $640. About a month later, I received a bill for $2,340 for the same procedure, and none of the payment I had already made was reflected. After calling the billing department, I found out the issue was caused by an insurance filing error on their end. They submitted the claim only to my secondary insurance instead of processing it through my primary insurance first and then the secondary, as they were supposed to. I had already provided all of my insurance information before the procedure, but I provided it again and was told the issue would be corrected. Unfortunately, it has now been 8 months since the procedure and this still has not been resolved. I checked with my primary insurance and found out Aspen Dental finally submitted the claim to them in March 2026 -- six months after my procedure. However, they still have not submitted the claim to my secondary insurance as of today. I genuinely cannot think of any reasonable explanation for why it would take this many months to properly submit an insurance claim, especially when all information was provided in advance and again afterward upon request. At this point, it honestly feels like an attempt to push responsibility for a bill onto me that should have been processed correctly through insurance many months ago and after I had already paid my quoted portion upfront. While I truly appreciated Dr. Kim and the clinical care I received, the billing and insurance handling experience has been incredibly frustrating, stressful, and disappointing.

First and foremost, I would like to thank Clear Choice for giving me the opportunity to get my…read moreconfidence back. The entire process was, from beginning to end, was above outstanding. I want to thank the following personnel for their professionalism and great customer service: Jen (PEC) - Who explained the entire process with ease Dr. Cho - Who gave me a detailed explanation of the procedure Dr. Rami - Who performed the initial procedure and was available until the last appointment Beth (Front Desk) - Who was, always, available to answers questions Keekee, Ciara, Laura and, Maria (Assistants) - Who were dedicated to giving me the best implants that I couldn't imagine I would like to say, as a USAF Veteran of the Armed Forces, who worked in Medical Treatment Facilities throughout his career, I can say that Clear Choice and their staff are phenomenal. They made me feel welcomed at each and every appointment. Once again, I'm very honored to have been a part of this enormous experience. I would recommend them to anyone who's looking for a "New Smile". Thanks again, Julius Bee Proud Patient of Clear Choice

I had the unfortunate pleasure of having an horrendous customer service experience with Chen &…read moreAssociates and particularly with Chennel Walters their Insurance Coordinator. I had an appointment scheduled for February 6th at 2025 at 8:20 in the morning. I woke up at 7:20am to find a text from Chen and Associates informing me that my appointment would need to be cancelled due to inclement weather causing icing. There was no serious storm just light rain in the forecast and it had been warm and mild the whole week. However, I did not think much of it and happily rescheduled for the following Monday. Unfortunately I developed an ear infection on Sunday and needed to make a urgent care visit for Monday morning. I informed Chen and Associates on Sunday at 4:00pm that I would need to cancel, significantly more notice then they gave me for my prior appointment, which they confirmed. On Thursday morning of that week I received a $50 dollar charge for a missed appointment. I was not pleased about this charge and demanded it be removed and inquired why there was no policy for a $50 credit for patients if Chen and Associates needs to cancel as that would only seem fair. They removed the charge and apologized which I would have been happy to leave it at. However Chennel Walters decided it was their mission to justify charging clients for missed appointments and not having a credit if Chen and Associates cancels. They eloquently, explained that the office had to control for "thoughtless" , they never asked me why I was canceling, cancellations from patients and that Chen and Associates would only cancel for a real reason like inclement weather which she likened to a medical emergency. She also explained that they would never try to overcharge "loyal" clients. I pointed out that the weather that day was not particularly inclement and their reason for cancelling may have also been thoughtless saying: "The inclement weather? It didn't even get below freezing temps at any point below Thursday morning and it was above freezing several hours before my appointment. In fact I'm fairly certain it was raining which Additionally it had been gorgeous all week leading up to the day. But I didn't see the need to assume the worst, I suggest the doctor do the same for people who need to "thoughtlessly" cancel appointments." Obviously left a sentence incomplete, I was at work while trying to respond to Chennel Walters lovely correspondence and made a mistake. However, I think anyone reading this could see that I was pointing out that the weather conditions made improbable justifying a cancellation on their end unlikely. Chennel snarkily informed me she couldn't respond to my statement because it was incomplete before then responding to the statement she said she couldn't respond to by saying that I didn't know the weather where all their staff lived. It was above freezing through the entire state on February 6th and had been in the high to mid 40s the entire week leading up to the appointment. Needless to say I will no longer be a patient at Chen and Associates despite being a "loyal" patient prior. I would highly recommend they use this as a learning moment for Chennel and reconsider if they are the kind of person who should be interacting with clients.

Absolutely the best oral surgeon and staff I've visited. Dr. Mandel save my tooth when anther…read morewanted to yank it out! Not only skilled but a kind and gentle man. Rest of the staff is awesome too.

I had a couple of teeth on both sides that had root canals and had been crowned almost 20-years…read moreago, that were failing and all four needed to be pulled. The choice was a bridge on both sides, which I wasn't crazy about on my rear molars, or to venture into world of implants. My dentist didn't offer them and recommended me to a specialist, Dr Mandel. Upon my first visit, Dr Mandel took x-rays, did an examination, and offered a game plan to attack it one side at a time. The one-side needed bone grafts, and he suggested tackling that first, and then onto the other side. However, this doubled the time frame before new crowns could be installed to six-months on that side. We discussed the process, and he thoroughly walked me through the entire procedure, answering my questions, and offering a consultative approach to making sure I was comfortable and had realistic expectations. While I was very nervous about what was involved and how long it would take, the decision was made to have it done right and to move forward with the procedure. Well, almost one year later and now having the new crowns installed, and I can say without a doubt it was a great decision. They look great, feel great, and certainly beat a bridge or dentures. While it was indeed a process, Dr Mandel was a total pro throughout the entire ordeal. He was extremely meticulous in every aspect of the journey, from the first examination, to being unbelievably good at everything around implants. In fact, it went so well, I decided to finally have a cosmetic dental makeover on my entire upper teeth. I ask Dr Mandel for a recommendation, and he sent me to another very professional and talented dentist. When all the 20-year crowns were removed on my top teeth, it became necessary to have two more teeth extracted, and once again it was determined by my dentist that two of my top teeth were gone and it was either a bridge or a couple more implants, so back to Dr Mandel. The difference is this time I had total confidence in Dr Mandel, and as before it went incredibly smooth. In a matter of a couple of hours, he performed two very difficult extractions, and like a mad scientist, placed the two implants. In the meantime, I have a temp on my entire upper teeth and will wait out the next 3-4 months before having the crowns installed so it's all done at the same time and I can get the best match. For anyone who may be scared or nervous about considering having implants vs dentures, bridges, or simply missing a tooth, it's not nearly as scary as it sounds. The key is to see a real pro like Dr Mandel. This dentist is incredible, and his mannerisms and skill make it clear he is truly a maestro at what he does. He instilled confidence every step of the way, performed extremely difficult procedures, and the outcome has become wonderful. In addition to these very important aspects, he was also one heck of a nice guy that literally couldn't have made it more pleasant through it all. I'm very appreciative that I found him to go through this process, and that it actually gave me the motivation and desire to tackle a full dental makeover. I can honestly say I don't think I would have jumped all in without Dr Mandel's encouragement, guidance, and reassurances along the way. If you find you need to have implants, be sure to check out the maestro, Dr Mandel.

I'm stunned by the 1-star review that reflects nothing of what I experienced. The doctor and his…read morestaff are highly professional. Dr. Joseph worked an implant I'd been told had too little bone (he showed me exactly how much bone) and he saved me money referencing me back to my general dentist on another procedure rather than take the money and run. I am returning years later for a second opinion on a possible tooth replacement. While Dr. Joseph is clearly confident--with the skill to back it--he is also friendly, straightforward, and considerate of a patient's concerns. He is not cheap (or extravagant), but if I want a tough job done right, he's the guy.

Referred to Dr Joseph for bone graph work by another denist, within 10-minutes of meeting he was…read morethrowing me out of his office and calling the police. This whole unfortunate encounter was caused by my spontaneous reaction when he jabbed me in the gum. I'm no whimp, but after him jabbed me in the gum I reacted by pulling my head away and saying; "Ouch, what the f@ck?" He asked me to leave and when I questioned the reason for his strange behavior he kept saying; "leave the practice" "I'm calling the police". I've dealt with his alpha-personality type before, while acting nice if you do not allow them to dominate you then they become threatened and want to excert their assumed authority even more. I started taking a video towards the end of this bizarre encounter and you can see that he even tries to involve one of his patients sitting in the waiting room. Found on Youtube [/shorts/pdWLZ2Rsj7g] In my opinion, this is one Unprofessional who needs to see a professional. Greg O - March 01, 2023

I received my full set at another Nuvia and was not happy with them. They refused to fix them for…read moreme and I ended up transferring to the one at White Marsh. It was the best decision I ever made. The staff at this location is fantastic. I am on year two and I finally received the teeth that I paid $45k for. The minute you walk in the staff is kind and professional. They really make you feel at home I met Dr Pak and we talked about the problems I was having including a chunk of gum that fell off near my one implant. The gums also flaked off within the month of getting them but was told it was "normal". It was not. I also could not floss the top front as the previous Dr at the Chevy Chase office made the top with too much material and literally crushed the bone under my nose installing them so tight you couldn't get floss in. I believe he is no longer there and I hope he isn't practicing any longer. Dr Pak also addressed things that I had no idea could be corrected. It was a relief to discuss the problems and be told they can be fixed. Dr Pak and his knowledgeable assistant Kenya were understanding and could see how messed up these arches were. They listened and worked with me every step of the way and did a complete hard reline which was redoing the gums top and bottom. I was actually dreading when they were to be reinstalled because the other office took 3 hours and many pain shots to get them in due to not measuring correctly. Dr Pak and Kenya took an hour and absolutely no pain whatsoever to give me the teeth I had hoped for from the beginning. Dr Pak and Kenya gave me my happy Smile Reveal two years after I got my teeth! They fit so well they felt like my own teeth. And they look and feel amazing. I also cannot say enough about Johnny the technician in the lab that in my opinion performed a miracle. I went from shotty ill made arches to arches I expected to get from Nuvia at the beginning. He is a master in that lab and I am thankful he redid mine. Nuvia implants are the way to go as you get your permanent teeth 24 hours after they install implants. You can eat anything you can cut with a plastic fork for the 4 months of healing. I had researched different companies and Nuvia won by far. You just have to find the ones that get great reviews. You cannot lose with this location. I am thankful I was able to transfer to this location and work with such wonderful, and knowledgeable professionals. Thank you so much Dr Pak, Kenya, and Johnny for truly showing me how it should have been done from the beginning and giving me a better outcome that I could have dreamed of. I will see you next year!

These people are scammers. I scheduled an initial appointment which you have to secure with an…read moreeighty nine dollar refundable deposit. I went to my scheduled appointment arrived on time if not early and I have yet to get my refundable deposit back. I'\nVe spent at least an hour on the phone with them.Text messaging , emailing them , and all they can tell me is their system is set up weird and it just looks like I was given my refund. I can assure you I have not been given my refund.They do not are not helpful on the phone. Now I have to spend another hour disputing this with my bank going back and forth with emails showing proof it's such a hassle , stay clear of this establishment.