These guys are true craftsmen. They did an excellent job on my truck. There was significant damage…read moreon the rear quarter panel of my 2004 Nissan Titan. When they were finished, it looked brand new. Thanks guys

Went in to get an estimate for fender bender that required replacing/painting two side panels. Mr…read moreGuy was very helpful in taking time to explain the whole process and answering questions I had (I'm a bitttt of a question guy). The job was completed in a timely manner and with an accurate estimate that they gave me. Upon receiving my car, I was very happy with the fix and can't tell two panels were even damaged to begin with. They definitely went the extra mile and vacuumed some of the spaces in my car as well. I believe it was a fair price.

This was one of the worst experiences I've ever had. I never leave negative reviews but I would…read morelike to warn others so they don't have similar a similar experience. Those needing repairs beware!! I needed a dent repair for my car, I had about 6 days to get it done. As I was leaving to go out of town for several weeks. I let Richard know about my tight timeframe and reiterated over and over that it was okay if he could not get it done in that amount of time, and I could come back in a few weeks. I wanted it to be done correctly. He insured me that he could get it done in that time frame. When I dropped my vehicle off he told me it should be a quick/simple dent repair + paint touch up and quoted me $500. He told me that if anything (price/manor in which he would be able to get the dent out) changed while he was starting on the car, he would reach back out before moving forward with the work. I do not hear from him all week, so I assumed that all went well and there would be no changes from what he originally told me. That day that I am supposed to pick up my vehicle rolls around and I still have not heard from him. I reached out and asked him if my car was complete and he told me I would need to pick it up the following morning (the day that I was leaving to go out of town). Feeling uncomfortable, I replied asking him what was left to be done on the car and if the paint was not done to please not complete that part, as I knew it would not have enough time to dry. He ignored my questions and said that I could pick it up early the following morning. When I go to pick up my vehicle the next morning he was still working on the car, and then tells me that he had to take parts of my car apart to repair the dent. This is something I specifically asked him not to do. He then tells me that it will be $800 instead of the $500. I refused to pay anything more than the $500, as he had previously told me he would be reaching back out if there were any increases to the price or change to him method. He asked me to look over my car, it was dusty from the work and sitting in his shop so I did not notice anything immediately. Once I brought the car home and cleaned it off, there were several things needing fixed. Paint residue on my windshield, unfinished paint work, and multiple scratches on my windshield. I have asked for a refund, as all of things will now cost me more than what I paid him for this work, but Richard has ignored my texts and refusing to refund me for his mistakes. I now know that he waited until the last minute to get started on the work, had to rush, which created several mistakes in the process.

DO NOT USE EXPRESS AUTO HAIL REPAIR IN FOLEY, AL. The insurance company estimated the body repair…read moreto our vehicle would take a week. It took over 3 months! He had every excuse in the book. The end result was a wavy bondo repair, wrinkled paint in two 2 square inch spots, a visible mismatch of color, and paint dust everywhere!

After reading two less than sterling reviews, this one should more than make up for them…read more Travis Smith was the driver who picked me up from my stranded location near I-110 on April 9th, 2022. I had an electrical fire and requested the Trooper who had stopped to assist to please find me a tow as soon as possible. It was less than 15 minutes before Travis was on site and had my prized 1980 Porche 928 loaded as though it was his own in a very efficient and careful manner. He was attentive, courteous, efficient and generous. He had me at my desired destination quickly and was equally efficient in unloading my car. My hat is off to Travis as a superlative driver, and representative of Machett Bayside towing. If I ever need a tow again, I will ask for Travis and Bayside towing. Semper Fidelis, Robert Pappas, Colonel, USMC (ret)

I barely want to give them a one! I went in and I was frustrated already with this place. And the…read morelady flat out said to me "I'm not helping you until you lose the attitude" how unprofessional do you have to be to work here. Then she proceeded to yell at me and flat out refused to print out any of my info and refused to help me! Horrible. Start acting professional.

I got Leo in Pensacola this morning. He showed up early, had the car on the tow quickly, dropped…read moreoff the vehicle with no issues, and even dropped me off in front of the Nissan office abd told me where to find my contact in the office! If that's not professionalism at its finest, I don't know what is!

While the AI description of this company claims they are 'fair,' my recent experience suggests…read moreotherwise. While I understand the necessity of towing a vehicle where the driver suffered a heart attack, was dragged out of their vehicle, given CPR for an hour before an ambulance got there, then brought to the emergency room... Charging exorbitant storage fees while a family is at the hospital is ethically questionable. For a 'family-owned' business, there is a disappointing lack of empathy for families in crisis. Having to argue to be able to pick up the vehicle to end the continuous daily fees is deplorable. The owner is IN THE ICU and we had a letter from the hospital. Genuinely disgusted with this predatory business. Be better people. And your office is creepy.

Had to take my Company car for an estimate. Ed is such a pleasant and likeable man. Gave me a very…read morefair estimate and even recommended repair rather than replacement. Company gave the "go ahead" and Ed had the repairs done in less than a week. When I went to pick up the car the repair was unnoticeable!! Great work done by a very honest Christian man. He has the sweetest "shop dog" as well. He has any future business of mine for as long as he is open!!

Theh were recommended by my son's work! They gave me an estimate and I scheduled an appointment!…read moreThey told me 2 weeks and it took 6 weeks! I didn't complain and was told a couple of parts on back order! When I finally picked up my car it was filthy with dust all on the inside and the outside was not cleaned and buffed as I was told! It still needed a couple of parts, but I could take it and brling it back when these came in, and wrote down on my receipt what was still needed! I took it back for a rubber strip on my front bumper and the stripes on my trunk! I got the call it was ready again and when I picked it up they hadn't replaced the the stripes in my trunk and said I could take it to a graphics company and pay them! I paid $3800+ for my repairs and told them it was included on the work order I signed! They told me that they lost $1000 due to parts being more then they thought, and showed me a new estimate that was $4500, which I showed her my signed work order and receipt for what I paid! I showed the lady the stripes replacement were on my signed order and not done and all she told me was sorry! Again my car was left dirty and unfinished! Even if you have a signed work order BEWARE!

Great experience working with this company. They were recommended by our neighbor (we're new to the…read morearea), and I'm glad we took the advice. Excellent communication throughout the process, especially from Tracy. They negotiated with the other guy's insurance company to arrive at a satisfactory settlement. I recommend them highly.

I had a great experience at Coastal Body Works. I was referred by a friend and am so grateful for…read morethat, as I moved here recently and had no idea who to go to for some paint/bumper issues with my Mercedes. Travis was awesome, and very responsive. His son, even drove me home after I dropped my car off there. Best of all, they were VERY reasonable....I'm sure, way less than it would have been at the dealership. I hope I don't need them again anytime soon but if I do, I know where to go!

I was out of town on business and needed a tow to dealership they were able to get a rig to me in…read more30-40 minutes The driver, Matt was a pro as needing a tow out of town can be stressful at the dealership he put my truck in a spot I would not want to park in (tight) Great work Matt

I have to be completely honest about my experience because the customer service from this tow…read morecompany was absolutely horrible. We waited three to four hours for a tow truck after being told that someone was on the way. The driver eventually contacted us and told us that he would be there in about an hour. We understood that delays can happen, especially with everything going on, but after that hour passed, the driver never showed up, never called, and never returned our calls. What makes this situation even more unacceptable is that this was happening with a hurricane approaching. We were already dealing with a stressful and potentially dangerous situation, and we were depending on this company to provide the service we were promised. Being left waiting for hours without any communication was extremely frustrating and put us in an even more difficult position. If there was a delay, an emergency, or the driver was unable to make it, the least they could have done was communicate with us and let us know what was happening. Instead, we were left waiting and wondering if anyone was actually coming. I understand that unexpected situations happen, especially during severe weather, but communication and customer service still matter. After waiting three to four hours and ultimately not receiving the service we were promised, I cannot recommend this company. Totally disappointing experience from beginning to end. I would strongly encourage anyone considering this tow company to think twice before calling them.

Mike at Collision Auto Repair is amazing. He works hard for his customers. He goes above and beyond…read morewhat is expected. He works with you and does an amazing job. I will recommend this collision shop to every one I know. Thanks for every thing Mike.