I booked a deep clean for 11/26. According to the list that Two Maids provided of what is included in a deep clean, many things were not done. The windows, windowsills, and blinds throughout the home were not cleaned, the kitchen backsplash and stove were not cleaned, with clear evidence of grease and splatter still on them, fingerprints were still on the family room fireplace, the floors felt sticky from whatever product was used, baseboards weren't cleaned thoroughly, dust on the kitchen light fixture, a ring around the half bath toilet, they forgot to clean the master bathroom and had to be shown. All-in-all, a lazy job was done and definitely not worth the $400 price tag. When my boyfriend and I returned to the home and noticed the poor job, I contacted Two Maids the following day and made a complaint, requested to speak to a manager, and requested that the manager come to the home to inspect the job that was done. I was told I would receive a callback from the manager that same day (11/27). She never called. On 11/29, I responded to an automated email and text from Two Maids, asking for feedback. I responded with my issues and received an email response that someone would contact me to follow-up. As of 12/2, still no one had contacted me so I called again to speak to a manager. I was supposed to be forwarded to a manager, but the phone went to voicemail. I called back and the person that picked up happened to be the person I was told was the manager, but I discovered in my conversation with her that she was not. She did, however, take my complaint and arranged for the home to be re-cleaned on 12/4. I again reiterated that I wanted the manager to come out to the home prior to it being cleaned so that she could see for herself the issues we were complaining about. I requested that the same cleaning staff not return to the home since they did not do a good job the first time. The day of the re-cleaning, the manager finally called (8 days after my initial request to speak to the manager), she stated she had another obligation and may not be able to make it out before the cleaning, but some time while the cleaning staff was there. She asked me to send her pictures of the areas I had concerns with, which I did. She told me the cleaning staff would call 30 minutes before they were to arrive. I never heard from the manager again. She never showed up and never called me, not even to follow-up to see if we were satisfied with the re-clean. As of today, it has been 7 days since the re-clean and I anticipate that at this point, we won't be hearing from her. The cleaning staff arrived and did not call first. One of the two women who arrived was part of the original cleaning staff, when I specifically requested to not have anyone who came the first time return for the re-clean. Having said that, the two women who came for the re-clean were very pleasant, asked questions about what I wanted done, ensured what was done was done to my satisfaction, and completed other tasks that they saw needed to be done that was not completed or not completed as it should have been the first time, without my asking. They did a much better job and the issues I pointed out to them where all resolved to my satisfaction. However, overall, I WOULD NOT RECOMMEND Two Maids Douglasville. There is a clear lack of customer service; poor, ineffective, and apathetic management; and poor completion of the actual services . There is no way that any cleaning staff should have left the job the first time thinking that they conducted a deep clean, but from what I've observed from management (or the lack thereof), they probably know they can get away with it and will if the clients aren't persistent with following up with their complaints. The home should have been cleaned properly the first time and my issues should have been promptly addressed. As a result, we will be receiving our bi-weekly maintenance cleaning with another company. read more
