I hate to leave poor reviews but I feel cheated. $236 wasted. They did a poor job cleaning. See picture attached. I couldn't take a clear picture of the dust still under my bed or the baseboards in the bathroom that were not even wiped off. Nasty attitudes and barely spoke to me when they came in. I felt uncomfortable in my own home. In response I was offered 10% off my next cleaning. Who throws good money after bad? No thanks. read more

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Almost $400 for 2 maids for 4 hours and I pretty much had to go around and clean myself after they left. We specifically told them to do windows first and all they did was the glass, the sills were left dirty, the kitchen hood was never cleaned, and the bathroom floors were left with small piles of whatever they cleaned. The cleaners were sweet, but the job wasn't done right. Would not recommend. read more

Excellent experience. The ladies were very friendly, courteous, and did a great job. I don't think they even took a break for 4 hours straight. Should note that I bought their "deep clean" package, but imagine the cheaper options get the job done depending on your needs. read more

I'm out of town often. I'm a bachelor. With family coming for the weekend an me being out of town I need a home cleaninservice to clean my house while I was gone. I Googled and got Two maids and a mop. When I got to my house and walked in. WOW!!!spotless! Neat and clean. The kitchen was so clean that I didn't even use the sink to wash my hands! They even took the time to tidy things up. THANK YOU Athena & Alicia.It was great coming home to a clean house! I WILL call them in a couple of weeks to come again.give them 5 stars for a job well done. I strongly suggest giving them a try. read more

Had a great first cleaning with two maids and a mop today. The ladies showed up on time and were super friendly. Very happy with the service and look forward to our bi weekly cleaning arrangement. Thank you! read more

They do a great job cleaning! Always happy with their service. Very punctual and so very friendly. Would highly recommend!

Two maids and a thief! We moved into a new house this summer and by fall wanted to get someone to clean the house after we had settled in. Called this service and made an appointment - they ask you to prioritize what you need done in the house and they send two women over for two hours. We tried to stay out of their way to they could work, so we really weren't watching what they were doing every minute, of course. What was apparent, almost from the beginning,was the woman who took the upstairs was doing a fantastic and thorough job. The woman working downstairs seemed a bit slower and unsure of herself. What was more apparent when they left was that the woman who had worked downstairs had barely done anything --- large sections of the floor and furniture had not been swept nor dusted. What she had been busy doing was figuring out a way to steal one of our electronic devices we had left sitting out and charging on a table nearby. We noticed it was missing later that day, and it was so obvious who had taken it that there was no doubt in our minds. We called Two Maids to see what they could do about it --- very little, apparently. They questioned the woman, just to see if she had "moved" it. She had moved it, all right --- into her possession. We waited a couple of days to see if it would magically "turn up," but it did not. We filed a police report. A couple weeks passed before the Char Meck police showed up at our door. They had recovered our device from a pawn shop. It seems they're supposed to report stolen property, so we're glad we filed the police report. The officer who brought it in asked us a few questions --- they seemed to have strong suspicions already about who had dropped it off at the pawn shop. After recharging our recovered device and turning it back on, expecting that it had been damaged somehow, I was surprised and pleased to note the thief had configured their email and left a copy of their resume, including name, address and phone number. The identity of the this person coincided with, you guessed it, the name of the woman who cleaned our downstairs --- the same woman they arrested at work a couple days later. It's bad enough that she stole something from our house when we weren't looking, but what's worse is the way Two Maids insisted "we background check" everyone. It's not good enough --- this woman was sketchy from the start, not to mention a LOUSY housekeeper, no matter how you look at it. Her job performance was beyond poor and I doubt she had any training at all. We're lucky that she was dumb enough to leave her resume right on the thing, as well as the photos she and her children had taken of each other with it --- made it much easier for the cops to nail her. And that she was dumb enough to turn it into a pawn shop instead of selling it outright. And I can almost forgive Two Maids for sending a thief into my house, but I could not forgive them for sending me a "professional cleaner" who was anything but that. read more

Today was my first cleaning with Two Maids & A Mop. Both Athena and Courtney were pleasant and professional. The company worked with me to find the best package for me. I look forward to a continually clean apartment. read more

I would not use them again. They did not clean thoroughly for our move-in cleaning, despite having been at our house for over five hours. I had to call back to have them re-clean some portions of our home that I had requested be cleaned that were not. I just think they do a halfway job, or the least amount they can get away with. Will not use again. read more

They have been cleaning my home for about 8 weeks now. The majority of the time they do a great job. All areas are cleaned very well. Some employees do a better job than others. Once you find a pair that does a great job, request them for future cleanings. I would definitely recommend them. read more

Have used for about a year. Initially was very satisfied. The girls are all super friendly. Office manager is obviously in over her head. Would agree on a time, only to have them show up 3 hours early. Scheduled an appt 2 months in advance. Called an hour after they were to arrive to say they were on the way. Mop around rugs, don't mop under kitchen table. A few times they left 30 minutes early. Sent 3 girls for one hour, when I paid for 2 hours, office manager claimed "she did right by me" I Have decided to no longer use this service read more

I would not recommend this company to anyone! The two girls arrived on time and began cleaning the upstairs bathroom on a Saturday. One of the girls came and told me there'd been an issue with the tile. She said she was using a toothbrush (later she changed it to a washcloth) on the tile and the tile had just "fallen" behind and down into the wall. When I asked why I wasn't told about this right away, I got no response. While the girls were apologetic and assured me that "anything that breaks beneath our hands is covered", I wasn't comfortable with them continuing to clean, so I asked them to leave. A company rep contacted me to set-up an appt. on Monday to photograph the spot. The manager showed up on Monday (40 minutes late with no apology/prior noticed) to look at the spot. Even though it was raining, both company employees wore their shoes inside my home and upstairs on the carpet. I found this odd as this company's job is to clean and beautify homes. I was told I would hear back shortly, but I had to follow-up with them on Thursday. After waiting about a week and a half, the company said they would not cover the damage as contractors (who they spoke with) said that there was no way they have caused the damage. She also said that the tile must have been cracked before their team started. First, this is absolutely not true. The tile was not damaged or compromised at all. If the tile was in such bad shape, as the company has claimed, why would the maid attempt to touch it at all? Second, it makes no sense why I would go through all of this if I knew the tile was damaged to begin with. I had to leave work to let them in to take photos, spend time on the phone with them, and my house never got cleaned the day they came. While I understand accidents happen, I expect a reputable company to follow through on their word- that they would replace anything that broke while they were working on it. It's great that they are insured, but it does me no good if they refuse to cover the damage! I also had out a tile repair company who told me, in their opinion, the maid could have caused the tile to break based on the pressure she was applying (the tile is in the bottom corner of a large whirlpool tub, so she was leaning into the small crevice with her weight behind her). When I told the company that I would be letting others know of my experience (via word-of-mouth and online reviews), she said that was fine as "the company can cover themselves" with the reviews. If I can save another person from going through this, then I'm happy. I would consider another company for your cleaning needs- one who backs up what they say! read more

Well, those complaints are certainly valid but keep something in mind when you're reviewing...Firstly, the woman came to you about your tile, right. Well, from the reviews from other employees who work for this establishment (and by the way they only pay those girls a very low wage..which I think is terrible and immoral)...that the company doesn't give them anything but cheap stuff to wash and wipe stuff down...that a lot of the stuff is watered down! Don't blame the girls...blame the company who hired them...after all, she did do her best to let you know she was having an issue with cleaning your tile. If the tile is THAT filthy...it may be time for a redo of the bathroom because it's near impossible (unless you pull up the grout) that you're going to get underneath it and get that mildew out. It literally takes 5 minutes to rip that stuff out and put some more in yourself...yes...you can do it yourself...go to Lowe's or Home Depot and purchase some. I do it everytime I move out of an apartment so I'm not charged for something natural as mold happening...which happens a lot in closed up bathrooms without windows due to all the moisture...it's well...it's the way it is! As far as your tile falling...sounds like it's not the girls fault...she was probably petrified you were going to tell her commander in chief and she'd be fired...afterall, she's really living on 9.00 an hour. And, suffice to say...your tile sounds like it has a great deal of decay behind it...not sure if it's an older home or what...but take that into consideration...tiles just don't "fall" by themselves behind the wall even when cleaned. I mean, come on. I do have an issue with them wearing their shoes in the house...a professional company would keep plastic booties in their car at ALL times! Me and my sister use to when we had our cleaning service in NH. You also said, "Why would the girl touch the tile at all if she thought it was cracked..." well...maybe she figured it was always that way...who knows...I mean, what on earth makes you think she did this. Did she punch it or take a rod iron to it? Of course you would go through this if you thought the tile was damanged...lots of folks do ridiculous things all the time without thinking about it...plus you may not have known that particular tile was damaged at all! She certaintly didn't...I'm sure if she had thought the tile was going to plunge behind the wall...she'd not try to clean it to begin with...which is why you hired her to begin with...to clean your tile! The fact you have a whirlpool tub shows me that you must make more money than these poor girls...who only make the 9.00 per hour...and they barely get that! So what...your tile broke...go get it fixed. I'm sorry but I've "leaned" on a lot of tile...and it's never done that before...so if it happened that way...you have weak tile and it's not the girls fault or the company's...the only thing the company is guilty of is being unprofessional about the whole thing...because they had to have known they would be dealing with people like you once they were in business and they would have been prepared to just cover the cost to shut you up... read more