The only thing this place has going for it, is the ample space for seating and view. and the really nice young staff he hires. otherwise this place is below adequate.
There is a stingy older man, who Im going to surmise is the owner, who does the ice cream prep and 2 younger staff, one that takes your order and the other that takes the pmt and gives you your order. They are very sweet kids but the look of panic that comes across their faces when you ask for something "not standard" is very telling.
we went one hot summer day after going on a Mystic River tour "OH LOOK what a cute place with seating!" when you first approach you notice the well kept seating, no trash and the nice view. as you look closer you notice instructional signs everywhere. "dont do this" "dont do that" etc etc. "no sitting for non patrons" etc etc. it was dismiss-able until we ordered and then it all made sense. the older gentleman is brutal. we asked if they has peanut butter sauce and they did! YAY! we asked to try a little to see if it was good. the girl's face went blank and she sort of stammers... "uhh..." as she turns to the older guy (known as OG henceforth) she says to him that we want to try the PB sauce. She says it as a whisper - again, very telling. and 'm watching him, he says "what?!" she says it again and he bends down to look down out the window at me!!
WTAF????? so I kinda do the "yeah whats the problem bub?" shrug at him.. you think I was asking for a bucket of cash. ITS A DRIP OF PB SAUCE! he gives is, literally, and Im not kidding, one tiny drop in a plastic cup. ONE DROP, it wasn't even the size of a chocolate chip. well that drop tasted good to my wife so we ordered:
1 medium chocolate ice cream with PB topping. the place isn't cheap, it's not over the top either but I didnt care if its good! I recall the PB sauce was like .75 extra - ok fine. the ice cream scoop was a modest medium, I would've thought it was a small, but ok fine. and there was about 1/2 shot glass of PB SAUCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! seriously? you stingy M....#&$(#^(^&*^^@)-er!! YOU OWN AN ICE CREAM PLACE!!!!!!!!! its supposed to be fun, gooey and pleasant. You are miserable, stingy, controlling and from the outside looking in, a horrific boss. they are all scared of you!
I kept my composure and went up to BUY extra sauce the OG bends to look at me again and I just raised my brows at him. what's the problem?? I dont feel like arguing so I want to BUY extra sauce so there's some with every taste of ice cream. He gives the girl, again, literally, 2 measured teaspoon fulls in a plastic condiment cup to give me.
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I gave up. took it and we will never return.
as we sat there were 2 or 3 other "exchanges" that happened too... one woman saying to him "IS THIS A LARGE???" pointing to her son's cone. and another asking about the wrong order he gave her and him basically saying "yeah that's a mistake" and making no motion to correct it - waiting her out to grow a set to have to ASK to correct it.
seriously man, get yourself together, lighten the fk up and enjoy life more - YOU SERVE ICE CREAM!!!!!!!!!!
................or maybe you shouldn't, sell the business and let someone else make kid's days brighter. read more