I have never had my hair done at this place, but I just want to share my experience, which is why I…read moregave them one star. I was in need of a hairdresser desperately as my hairdresser all of a sudden close their door. My hair is shorter than shoulder length, and I needed my grey covered and some foils. I also wanted to trim and a blowout. The woman on the phone was very nice and very friendly and said l when I inquired on the price " you're looking at $160" and I will put you down for a Color and root touchup. Then I heard someone saying something in the background and she said may I put you on hold when the call came back on. It was a different woman's voice who sounded older and told me -now mind you site unseen. -It would start at $230. $230!! START??They haven't even seen my hair they don't know if I have thick hair, thin hair how short my hair is - how ridiculous is that?! Needless to say I didn't make an appointment and I would never step foot in that place and I would tell everybody who asked me for a good hairdresser about my experience with them on the phone.

There are angels among us! Callie, one of the Bella Salon & Spa stylists, is an absolute angel. My…read morebeautiful Mom was recently in the hospital/Sky Rehab for one month. Two days prior to discharge, my Mom was excited about going home; however, she was embarrassed that her hair had not been cut and styled in a number of weeks. I called two local salons asking if any stylists would be willing to come on site to Sky Rehab to cut and style my Mom's hair. Unfortunately, the first two salons I spoke with (by phone) thought my request was somewhat odd, they were short on the phone, and unable to assist. Fortunately, my third call was to Bella Salon & Spa. The receptionist I spoke with was very cordial. I quickly explained the situation and made my request. I then overheard the receptionist repeating my "odd request" to a room full of stylists. Fortunately, I heard a "I'll do it" and the phone was handed to Callie. I quickly explained the situation and my request to Callie. She very quickly agreed to assist. I wanted to make sure I had enough cash to pay for the service and tip, so prior to hanging up, I ask for the total charge amount and she said "it's free, I want to help your Mom feel beautiful." We worked the out details for Callie to come to Sky the next day (a Friday) at 3:30 PM. Around lunch, Callie texted me that she was running behind and would likely be 15 minutes late. Callie arrived on site at 3:40. I greeted Callie at the Sky front door and escorted her to the courtyard where my Mom was seated in her wheelchair. Callie was so sweet to my Mom treating her like a VIP client - asking how she was doing, talking about my Mom's grand kids and wanting to make sure her hair was cut and styled exactly how she wanted it. Once Callie finished, she gave my Mom a hug and I gave her a very nice tip as I escorted her back to her car. This was Callie's last style for the week and she could have easily passed on the request to go home early to spend time with her two sweet kids. I will forever remember and be grateful for Callie's generous act of kindness.

Heather Rush is a Master Stylist. She is fantastic, from haircuts, styling, color, highlights,…read morelowlights, etc. I've seen her for years and she stays up to date on the latest styles, colors, and trends. She's great with cuts and styles for all ages. Heather is the best in Bowling Green!

I just started going to Heather here. I think she's a great hairdresser and I am so happy with the…read moreresults of my hair. She did a great cut and believe me when I went to her. My hair looked horrible. I was between red and washed out red because I stupidly had that applied to my hair. She did a lot to fix my hair. The first time I went in and spent a whole five hours working on me, I really love this place and I'm so glad I found Heather she's great!! oh and the prices aren't bad either! And they have a massage therapist working right there in the same place!!

I absolutely love Jessie! I've been her client for several years, and she consistently does an…read moreamazing job. She's a specialist in blond hair and always blends in extensions seamlessly, making them look natural. I highly recommend her to everyone!

Jessi was very responsive and paid close attention to my specific hair needs. She got me in right…read moreaway. She made me feel comfortable and was very easy to talk to. I highly recommend her services. The salon was cute and comfortable and I felt good vibes straight away!

My first impression was that the salon is beautiful on the outside and inside! It feels like you're…read moreon an actual retreat and that's a huge plus. They were actually remodeling when I visited, they were rearranging some aspects of the salon to make a better experience for their customers. It was overall very clean and had a relaxing vibe. I actually went with my friend to her waxing appointment. Which sounds weird in hindsight, but she was only getting her legs and arm pits waxed so nothing too personal haha! I've never been waxed, so I wanted to see what the experience is actually like. To my delight her waxing lady is a true delight. Myra was SO sweet and made what could be an uncomfortable (and painful!) experience, really fun and comfortable. We talked about our weekend plans, traveling, and yummy food. She was definitely a joy and I can't wait to make an appointment with her in the future! Overall it was a great experience, a beautiful salon, and very affordable! I would definitely recommend!

The Brazillian from Patty is great - she is very professional, and easily takes the embarrasment…read moreout of a possibly uncomfortable situation. Definitely recommend. The Salon is nice, and well laid out. Offers drinks while you wait. Lots of stairs, but pretty cool.

I always love my appointments at platinum. Gena is out of this world good at mani pedis. I don't…read morethink you can get a bad service from any of the ladies there

I just moved to this area and I was in dire need of highlights and waxing , I called and got an…read moreappointment fast, the young lady that took care of me was amazing and I will definitely be back! I came in there looking like a whole mess and I left feeling like I look like a million bucks , Thank you !!

Service was absolutely ridiculous, after being told multiple times by my friend and I what we…read morewanted. she decided to do what she wanted to do then after me reiterating that's not what I want, she gets mad, pushed my foot, and rips off toe separators aggressively. Then everyone around her was getting loud and making remarks. No effort was given. Will not be back.

I really wanted to like this place, but my experience left me concerned about both the quality of…read morethe work and the lack of communication -- especially around pricing. We called ahead asking if they had availability and were told to come in. When we arrived, I was directed to the back... and then left standing there with no guidance. There didn't seem to be any communication between the front and the back, so I just stood awkwardly until someone eventually noticed me and pointed me to a seat. Throughout my visit I watched multiple customers standing around confused about where to go or who to check in with. A simple "we'll be right with you" or a quick instruction would make a huge difference. I was handed a book and told to pick a color. Only later did I learn that the colors in that book cost extra -- something no one mentioned up front. I had chosen the most basic pedicure and certainly wasn't expecting added charges just to choose a polish color. I also asked for polka dots on my toes (I came in with them, so it was clear what I wanted). The first time I asked, the nail tech just stared at me. After she finished the base color, I repeated the request, and she nodded... but then continued without doing them. By the time she was finishing up, I stopped her again to ask, and she still didn't do them. If staff members are unsure what a customer is asking for, someone should jump in and assist -- especially since multiple employees could hear me. My daughter asked for a full set. One tech started, then told her to sit and wait for someone else to finish. After my services were done, we sat at the front and watched two walk-ins (who openly said they had no appointment) get seated immediately, while my daughter continued waiting. After 15 minutes -- and already being there for over two hours -- she decided she would just go elsewhere. Only when we stood to pay were we told she'd be "next," but by then we'd had enough. To top it all off, one of my fresh nails cracked on the side before we even left, and my daughter's shaping (from the little that was done) looked uneven. Then I was charged extra for the polish color I didn't know carried an additional fee -- and I still didn't get the design I asked for. There are too many salons in the area to settle for inconsistent communication, surprise charges, and work that doesn't hold up. I hope they improve, but for now, we'll be going elsewhere.

Service is great Paula did my pedicure and was so sweet and hilarious and asked me if i was…read morecomfortable with everything she did because I had a ingrown toenail totally coming again!

Recently, my husband and I decided to indulge in some much-needed self-care by treating ourselves…read moreto a couple's pedicure. We had envisioned a relaxing experience where we could unwind together while enjoying some pampering. However, our visit turned out to be quite disappointing due to what appeared to be a lack of experience among the staff members. From the very beginning, it became apparent that the technician assigned to my pedicure was not fully confident in her skills. Throughout the entire session, I observed her repeatedly seeking guidance from her colleague, which not only delayed the process but also raised concerns about the overall quality of the service. I couldn't help but feel uneasy knowing that my technician required constant direction in performing what should be a straightforward procedure. Unfortunately, the situation took a turn for the worse when my husband ended up sustaining several cuts on his feet during his pedicure. This incident was alarming, and it left us both feeling uneasy. In an attempt to remedy the issue, the technician applied alcohol to the wounded areas, which only added to his discomfort. It was difficult to watch him endure that level of pain, especially during what should have been a soothing experience. As for my own pedicure, there were moments when I had to call my technician's attention to certain aspects of her work, and she ultimately had to redo several parts to meet the standard we expected. While I appreciated her willingness to correct her mistakes, the entire experience felt disjointed and less than enjoyable. Given the combination of our unfortunate experiences--my husband dealing with painful cuts and my own technician struggling to provide a satisfactory service--it's safe to say we left feeling more stressed than relaxed. Regrettably, we both agreed that we would not be returning to this establishment in the future. The whole visit was a far cry from the rejuvenating escape we had hoped for, and it left a lasting impression that has made us reassess our choices for self-care in the future.

Kelli has created an absolutely beautiful, safe, and truly incredible space at New Moon Beauty &…read moreWellness Studios. The moment you walk in, you're enveloped in a sense of calm and warmth that goes far beyond just the aesthetics--it's a soul-level welcome. Kelli is nothing short of amazing. Not only is she a master of her craft, but she's also one of the kindest, most genuine, honest, and thoughtful people you could ever meet. I left feeling like I had received so much more than just a beautiful haircut--I felt deeply cared for. Every moment in her studio is a reminder of how special and rare it is to find someone who truly pours their heart into their work and their clients. I can't recommend New Moon Beauty & Wellness Studios enough--it's an experience that goes beyond beauty. I look forward to returning for some of her other services.

Kelli (the owner) made sure I had an exceptional visit from start to finish! From the welcoming…read moregreeting and zen atmosphere to the incredible scalp detox! She took her time with me and made me feel like I was her most important client. The treatment I had left my hair amazingly soft and my scalp refreshed! Highly recommend!!