I am not one to leave reviews typically, but this was an exceptionally bad experience and I feel the need to ensure that other people don't end up in the same predicament as my friend and I did. We booked appointments with Marie and Phoenix online a day prior to the appointment that we wanted. We were messaged after about 20 minutes by Phoenix that someone had taken my slot just 15 minutes before I took mine, I asked what she had time to do because I was insistent on getting my hair done with my friend. She said if I still wanted to come in at that time, she only had time for a partial highlight and a cut. Thus, the reason that we both ended up getting our hair done by Marie and spending hours on end in a salon only to both end up with something that looked absolutely nothing like our picture and spending more than what we even got done to our hair. We both wanted a balayage, neither of us got a balayage, just what Phoenix and Marie consider to be a "balayage", which according to other stylists is grown out highlights. When I addressed the situation with Marie and Phoenix at the end of my friend's appointment, I told them that I was not satisfied with the amount of money I paid for my hair, since it did not come out looking anything like the picture and according to other stylists, was not even a balayage (which is what I paid for). She also charged me $56 for a trim of 1/4 of an inch. When I asked her about it, she said that the haircuts come in packages, but I never asked her to style my hair. Her response to this was that they always style hair with a color...So which one is it? Did I pay for you to style my hair in a package with the haircut or was it included in my color? Or did I pay for them both? I'm thinking that's what happened because it doesn't exactly make any sense to pay $56 for 1/4 of an inch cut off...Not to mention, $56 in a salon where the girls are unprofessional, not compliant, and can't even make your hair look anywhere close to a picture when they say they can. I paid over $100 more than I should have for what I got, yet she refused to give me any of that money back. She would rather me go out into the world with her name on my head, not liking what I got and posting salty reviews on yelp because she did not even try to make the situation better, when I made it very apparent I was unhappy with the amount of money I paid for what I got. She kept just saying she would fix my hair, but frankly, I didn't want her touching my head again for fear she would make it worse. Not to mention, my head was still sore from the first time. My friend said at least half of my hair came out of my head in the sink when she was taking a literal hour to comb out the teasing she did to my hair for absolutely no reason. I have curly hair and the other stylist said she would never have teased my hair like that. She was on her phone basically the entire time I was there, whether texting or on facetime with her friends. Her partner, Phoenix, was talking badly about their clients the whole time and equally, had no idea what she was talking about. At the end of the day, I got a partial highlight and a cut, which is what Phoenix said she could do for me in the first place, but I paid for a balayage, extra toner (my hair is still brassy), and a haircut/style to my hair that was extremely overpriced. So watch out for these two, they are very unprofessional, they don't care if they don't give you anything close to what you wanted, and will find things to up charge you for. In my opinion, I believe they tried to take advantage because they thought we didn't know what we were talking about and I am willing to bet, if I had not said something, they would have tried to charge my friend for a balayage too since that's what she wanted, even though she only got highlights. The ONLY difference between our hair is that mine looks grown out, and hers goes to the top because she specified that she wanted that. If you have something specific in mind, don't go here because they will say they can deliver, but they can't.
Picture of what I asked for vs. what I got below... read more