We can't thank Dean and everyone at Twin Lakes Garage enough. We broke down while traveling, and even knowing we would probably never be regular customers, Dean treated us like family. He was kind, honest, patient, and took the time to explain everything to us. Having car trouble away from home is incredibly stressful, but he made us feel cared for instead of like just another customer. It's rare to find this kind of integrity and genuine compassion. We are so grateful for everything they did for us and would recommend Twin Lakes Garage to anyone without hesitation. Thank you, Dean, for going above and beyond! read more

Dean is one the nicest, most honest guys I have met. He's very good at explaining things and always does a great job at a fixing my car at a reasonable price and time frame. I have brought my car and both of my kid's cars there for repairs. I'm so grateful to have found a great, honest mechanic. I have also dealt with Warren who is equally as nice. It is a pleasure doing business there! read more

This is something not often seen. An honest shop. My son has brought all his vehicles here for service and help. It was recommended years ago by a local friend that told his son that Twin lakes is the best place in the area for service. The owner has roots in the area. My son and myself have found the owner to to be truthful and no BS. We trust his advice. If you need a spot for your auto needs this is the place. read more

Not only is the owner "Dean" a good mechanic but he's a even greater human being. Very helpful , understanding and goes above and beyond to help you out. He's a straight shooter and does not try to over charge his clients. I took and still take both my kids cars to him for anything. I can honestly say I trust him with my kids safety when it comes to any work that needs to be done. Great owner, great service , great mechanics !!! read more

The only place I will go. From tires to breaks or a simple oil change the place always does a great job at a fair price. Dean is the owner and he's always friendly. Job is finished on time or earlier. Never tries to upsell, just an honest diagnosis of the problem. I've also sent many people there as well. All were more than satisfied. read more

I have used Twin Lakes many many times in the past. Dean and Warren are wonderfully honest. I can always trust them to fix my car in a timely manner and usually under budget. They always offer me a ride back and forth to my house. Highly recommend. read more

I went to Twin Lakes for a brake job. The price was fair, however the work was horrible. They charge me double for parts that I could've gotten from Amazon (EBC pads & generic rotors). After the brake job, the pedal feel was extremely soft. I was able to push the pedal to the ground without activating ABS! Dean (sales rep???) is a talker. He made me feel so comfortable when I went in for the estimate. However, his attitude changed completely when I had issues. He claims that Lexus requires a special tool to bleed the brakes. And that alone would be an additional $200 for labor. Because he didn't have the proper equipment, he wasn't able to properly bleed the master cylinder (which is attached to the ABS unit) correctly. I did not feel safe driving the truck. The pedal just sinks to the ground if I ever have to stop short. There's just too much air in the system. I had to go to another shop to bleed the system properly for $75.00. The brakes feel great now. But I still have issues. The garbage autozone type rotors he ordered for my truck (which he charged me double), is starting to rust already. Mind you, Dean worked on my truck about 45 days ago. Rusty rotors that are 1.5 months old?!?! I would've gladly paid more for better rotors....heck,for the $$$ they charged me for the parts, I could've purchased slotted and/or cross drilled rotors on my own. I was just too lazy and was short on time. My lug nuts were also not torque to spec. They were so hard to get off. I think 85lbs/ft is the proper torque. But I'm pretty sure they had their air ratchet set to well over 120ft lbs. My wheels aren't oem. I had put on hub centric rings. When I took my wheels off 2 rings were missing...making the wheels lug centric now. There are many shops around Hamburg Turnpike that would do the job the correct way. I would not trust Dean and his crew with an important job like brakes again. Live and learn I guess. But never again. Another thing that needed to be corrected that the other shop did for 30 minutes worth of labor....the parking brake wasn't able to hold the car on an incline. Was working perfectly fine before Twin Lakes worked on my truck. Incompetent is the best word I can think of to describe the shop. Stay away! read more

Dean at Twin Lakes Garage is such a stand up guy! I am a fairly new customer and only had new tires and alignment work recently done but still treats me like he has known me for years. I went in this morning for a simple headlight job and walked out with a bottle of wine as a thank you. A true honest mechanic is hard to come by, but he's gone above and beyond! read more

Hard working, handy and handsome! Dean and his guys always know what to do and always leave you and your vehicle smiling as you leave the garage! No matter what they always try to do the best job they can and never leave you upset. I highly recommend Dean and his guys. The work done there is from the heart and never disappoints! read more

Dean is simply the most honest, reputable person on the planet. I wouldn't trust anyone else with my car.

I have brought my truck there a few times, I'm Always satisfied and Dean the owner is a true old school honest mechanic!

I stopped here for gas at the start of my road trip on my way to Knoxville, TN. I must've gotten there before they opened (without realizing it) because the lights were still off, but the man that pumped my gas for me was the most pleasant man I have ever encountered. He greeted me with the biggest, friendliest, warm smile. I legitimately only saved my receipt so I could find out the name of this business and write this review, and this was back in November mind you! 100% would return SOLELY because of my encounter with him!! read more

Being new in town I was looking for a great repair shop with fair price that wouldn't take advantage of a woman. I am so glad I stopped by. They fixed my car in a timely fashion and for a more than fair price. They were also super nice! I will def be back. They found a new loyal customer in me. I highly recommend! read more

Brought my 2004 truck here a few times for repairs. Always do a great job for a fair price. Dean help me out a few times with minor issues and advice about some do it yourself jobs. read more

My truck is in their shop as I type. I was looking at a repair of over $1,500. Dean was honest with me and gave me a plan B. This saved a tremendous amount of money! He is very accomodating and extremely kind! Im glad my family pointed me in his direction! read more

they did a great job in a timely manner at a reasonable cost with no surprises. Thanks Twin Lakes. I'll definitely recommend you as well as use you again read more