Initially I was impressed by the help I got from the salesperson, and the tile selection is extensive. However, after selecting my backsplash tile in July and requesting a home visit to measure and give an estimate, I didn't hear back from them. I called after about a month (about early September) and was told they were busy but still had me on the list. Another month went by--it's about mid-October--and I decided to try to speed things up so I did the measurements myself and asked them for an estimate. Another month went by--it's mid-November--and still no word. No one called to explain, apologize for not getting back to me, or anything. They just completely ignored me. At that point I finally gave up! read more