The desk receptionist was very nice and friendly! He saw that I was an out of towner and gave my…read morerecommendation as to what to do in the city while visiting. Checking in was also a smooth process and a quick one if I don't say so. The room was clean and spacious like most suites. I didn't have any issues or complaints with anything. The breakfast spread could have been a little better in the morning but I won't complain too much as it was better than nothing at all. I'd definitely stay here again no problem.

I travel for work. Not a little bit, a lot! I am in the field 12 days, home 2 days, rinse, repeat…read more I always stay at Hilton properties when I can. Well I recently changed companies and there was a gap between the last job and this one. Money was tight due to some personal issues that had to do with me leaving the last job and having a gap. I was checking in on a Monday to start work at my new company the following day so I did not have a company card yet. The hotel was booked and paid for by my new employer and my reservation was for 12 days. As I mentioned I'm a loyal Hilton customer and I use the Hilton Honors app. The day before check-in I used the app to select my room. I think this is where the problem started. I had a personal card as my payment method on the app and I think that when I checked in it switched from using the payment method my employer provided and switched it to my personal card, which did not have a large enough balance to cover the 12 days I would be staying. So my check-in did not go through. I calmly tried to explain this issue to the front desk attendant and she was absolutely uncaring, I think her primary concern was that she did not know how to resolve the issue so she just wanted it to go away. She insisted that the only card they had for this reservation was my personal card. I offered to get some info and call some people and stepped aside because there was another woman who needed help. Turns out the other woman was trying to sort out an issue with personal vs corporate payments but hers was a bit different than mine. I tried to step back up when that woman went back to sit in the nearby chairs but the receptionist told me she was still working on that woman's issue. She eventually called a manager and after dealing with the other issue asked about my issue and the solution was simple and something I had politely suggested earlier. The entire time she was uncaring, responded with blank stares and made pretty clear she didn't care if I slept on the street that night. I've been in Homewood Suites several times before. This one is new but it's not well designed. In the king suite there is one table and chairs that are taller than dining table chairs but shorter than bar height chairs. I am using the bags of supplemental blankets as a foot rest so that blood flow isn't being cut off as I sit to do work at the table. Other locations have also had a small work desk with a suitable chair. There is a built-in nightlight at the bathroom sink that can't be turned off. I covered mine with a band-aid. In the shower room and toilet there is a door and a motion sensor light. In the middle of the night it's like a flashbang grenade. I had to put two band-aids on that one. I don't really like the shower but it's a 3/5. The AC is like so many now. It lies. It turns off in the middle of the night. The breakfast is pretty average. There is usually a sausage, then they have had Chicken Tinga or Chorizo and Potatoes. Yukon Gold potatoes and scrambled eggs. Waffles, yogurt, oats, sweet baked goods, bagels. A condiment bar with a green and red salsa, jalapenos. Only one dispenser for regular coffee so it is often empty. Their OJ is in a pitcher and the cups for it are extra small, plus it has a chemical taste. I'm not a fan of hotel breakfast in general and this is no different than most. Oh, the dish washing machine is extra loud, like crazy extra loud. You can also hear every footstep from the room above, so I'd opt for a 4th floor room. Even thought this hotel is new the laundry is coin-op. EDIT: After the owners response I want to say that I have had exceptional experiences with the shuttle drivers. All of them. I should have mentioned that. Also, besides the person I dealt with at check-in I have had positive experiences with the front desk staff. However, the chair issue is too much for me. I will be looking for an alternative when I'm in the area and I will be back often. I need a foot rest and my makeshift solution is not cutting it. I cannot comfortably work at the table because the chairs are too high. I appreciate the response. Thank you!

Got stuck overnight at the Milwaukee airport so needed to book a hotel for the night. Went through…read morea 3rd party (which will remain unnamed!) to book a reservation and the hotel provided free airport shuttle service. When we got to the hotel, the reservation made through the 3rd party could not be found! Nevertheless, Donna at the front desk was able to accommodate us at a rate close to what we had originally booked, and she even upgraded us to apologize for any inconvenience! She definitely went above and beyond to make our stay welcome. The Staybridge is also right next to a walgreens (same parking lot) if you need any supplies for your stay. There are restaurants a few blocks away that deliver to the hotel, but we didn't take advantage of them. We had a stovetop, fridge, dishwasher, silverware, microwave, toaster, tv/dvd in the room. Rooms are clean, free wifi and free breakfast. Thanks again Donna for keeping us out of the storm and allowing us to bunker down to watch the Super Bowl comfortably!

Not sure what it is with hotels and not hiring enough house keeping we showed up a hour after check…read morein and the room is still not ready you charge enough money to hire a extra person to help clean i dont wanna pay for a room I cant use front staff was helpful so 2 stars

We spent four nights here for a family wedding. I am disabled and Towneplace has good rooms for…read moredisabled people, so we've stayed in several motels in this chain. The place was exceptionally clean. We were offered room cleanup every day, which is unusual and pleasant. Our room was spacious and quiet. The staff was friendly and gracious. My two issues with this motel were about corporate choices. First -- I think the breakfast selections on offer are strange, very much not to my taste. This has been true of every Towneplace we've stayed at. Second, the handicap shower plumbing didn't work very well. The cable to the handheld showerhead was too short and also leaked. The grab bars in the shower are polished chrome and were very slippery when wet. Again -- these were choices made at the corporate level.

Staff is most pleasant which is refreshing these days. From front desk to morning kitchen staff…read more The rooms are small but pleasantly equipped with everything you could possibly need. Only dislike is the shower. It's an open shower with only half a door. Freezing and water goes everywhere. Not a fan.

I came here near the end of November expecting to stay for maybe two and a half weeks which quickly…read morebecame a month and then that got rolled back a little. the staff was accommodating and friendly with suggestions on touristing and where to go for walleye. I've been away for thirty years so the help getting around town was appreciated :-) weekly housekeeping was scheduled to cause me the least inconvenience - I was working overnight which put me first on the list for Tuesday: fresh beddings and towels, vacuum the carpet and swiff the flooring. I ran the dish washer and took out the trash as needed so they gave me extra soap packs! Yea! a large pet walk area is shared with neighboring properties and looks tidy and the exercise equipment is current but the laundry could use a refresh and the rooms and decor are dated and the common areas could stand some paint but those aren't even real things because renovations started last week (9-Dec-23) and should finish in January 2024 I expect they'll keep the basic layout with a fridge, dishwasher, microwave, and cooktop - no actual oven so frozen pizzas are out.

I stayed at Candlewood for 3 weeks while in town for work and loved my stay. Ashley, one of the…read morestaff members is absolutely amazing! Very attentive and friendly. The hotel itself has very comfortable rooms with kitchens and a little store in the lobby to purchase items you might need. The shuttle service took me to and from the airport as well as anything within a 3 mile radius. Though I was here for work, if I ever come back for pleasure I will definitely check if rooms are available here before any other hotel!

We were charged $150 for smoking in our room. My wife is in a wheelchair and ONLY smoked outside…read more The night desk clerk verbally assaulted her twice about smoking OUTSIDE. There also was a person without credentials parked in the closest handicap spot and he said it would be towed away. He lied and did nothing as it was parked there all 5 days. Most horrible stay ever and today I had to dispute another mysterious $100 charge from these thief's

Beware! Worst hotel ever...Predatory hotel billing; overcharge for room rates; they make authorized…read morecharges during your stay charging for their errors; Room phones don't work; Door locks don't work correctly; while I was at the desk customer needed shuttle from airport told to uber and they would reimburse them driver went to his other job poor business practices; not stocked with tissue we had to tell we needed tissue, big black ants in the room; people hanging outside smoking outside gives a poor look for them; asked for almost $300 at check-in don't stay here go to a better hotel not worth your time or money. dont count on a shuttle or good stay you will be disappointed. Run-away drive past this location in Oak Creek! I would rate them a Zero if I could. Never again!

Its a nice place to stay nice rooms nobody bothers you the people there are friendly very helpfulread more

This hotel is definitely a dump! Do not go here…read more Ok I officially agree the el rancho needs to be shutdown for good! Definitely the owners are walking into rooms with out people ok and then on top of that there is NO HEAT in rooms! Only have a space heaters for heat! FYI there is bugs in the room!

Stayed here one night on a trip through the area. Arrived shortly after check-in time and was able…read moreto get an upgraded room as a Platinum member. I was pleasantly surprised given the parking lot was already pretty full. The room had a sitting area but otherwise was typical for a Fairfield Inn. The room and the public areas were in good shape. The room on the third floor was quiet. The breakfast was pretty basic even for a FI but it sufficed. I made sure to come down early since when I arrived back at the hotel the previous evening there was almost nowhere to park. They must have been sold out. The one downside is the lack of parking. The price was reasonable and the location not too far from the airport. Overall a good stay.

This was a decent hotel for the price and is good for a short stay. I've stayed at other Fairfield…read moreInns and the room at this one was one of the smallest I've been in outside of NYC. I felt cramped. The staff was just kinda doing their jobs. Not really saying hi or welcoming anyone as they arrived. Sometimes little things like that make a difference in a stay. The pillows weren't the best, but they weren't the worst either. The bed itself was comfortable which is always a plus. I slept pretty well. Breakfast was good and I had one of the best English muffins that took me like 20 minutes to toast (ok, not that long), but I got it nice and crispy. Yum! I'd stay here again for a night if I needed to be close to the airport. But if I was staying longer, I'd find something with a bigger room.

I had a LivingSocial deal here - 2 nights, $150 bucks (included bottle of sparkling wine, 2…read moretruffles and $30 dining credit for their restaurant downstairs). I love deals! My husband and I drove through the neighborhood and we started to get a bit skeptical. The hotel is situated in a neighborhood - there's a high school across the street. There isn't a lot to do in the immediate area (though there is a very cute beachfront park within walking distance - we spent a few hours down there). It seemed like a very strange for a hotel location, but we continued on. Each room is named after a region known for it's wine - we were in the Stellenbosch room - a leopard print chair, some giraffes and travel books for Africa embellished the room. Themes are fun. The shower was amazing! Multiple shower heads - I couldn't help but sing "Africa" by Toto. The bed was super cozy. We ended up locking ourselves out of our room very early in our stay. At a normal hotel, that's an easy fix, just head down to the front desk. At the Sheridan Hotel, the office hours are sporadic. We didn't know if we were going to be able to get back in. Luckily, we heard papers rustling inside the locked office and knocked. The owner was insider and she was incredibly nice and helped us out. Phew! The hours for the restaurant downstairs were strange too - closed on Mondays. Open only for brunch on Tuesday and Wednesday, then open full service the rest of the week. We had lunch there on Tuesday and it was delicious (Applewood Salad for me and my husband had the Chicken Panini - we both cleaned ours plates). So, in closing - the location is a bit strange and you need to be pretty self sufficient since the hours are sporadic, but the rooms are beautiful and comfy, the restaurant was tasty and the customer service was wonderful. I would recommend this hotel for a romantic weekend away where you don't plan on leaving the room much.

We stayed at the Sheridan House this weekend and were so impressed with the service and genuine…read morehospitality shown to us. We stayed in the beautiful Napa California room. The room was very clean. The shower is exquisite, you won't want to get out. We attended a private party in the cafe then had breakfast the next morning. We loved all of the food that was served and were very impressed with everything overall! We would stay here again in a heartbeat.

Nice Hotel right on bay of Lake Michigan. You can literally take the river walk, cross the street…read moreand u are on the rocks of Lake Michigan. The hotel check in process was smooth and easy. We had a marina view room. We were there in April so not many boats out yet. The hotel had a nice pool and hot tub. I enjoyed both. They have a breakfast buffet for an additional charge. They have an arcade. They also have covered private parking for $5 unlimited in/out privileges. The lobby area is big with couches and a computer bar area. The pool area is right next to the lobby area. This hotel is spacious and in a great location. Walking distance to the shops and restaurants in downtown Racine. I will be back in the summer to sit marina side at the outdoor bar facing the lake. Also the sunrise over the Marina was beautiful!!

Can someone please help we are being scammed by this hotel we checked in Friday at 9pm 10/3 for a…read morefootball game next day . Kids did swim after that we went straight to bed at 11 pm . We had to be at the field next day at 10 am . They are charging our credit card for smoking 3 adults 3 kids we do not smoke . How in the hell can you say the walls were filthy and smoke you guys have the wrong room . We do not smoke they will not show proof of the room condition it's a scam because we are from out of state . Manager won't speak to us . Please someone help us we did not smoke in our room . They are charging us $500 we can't afford this . Again room was in great condition . Wrong room we did not smoke in this room . I will keep reporting higher up until someone answers me . If this is not a scam then it's wrong room . Please contact us . Your staff is being rude to us .

Only stayed here because my truck was broken down and my company booked the room for me. Got into…read moremy room (103) it smelled like stale cigarettes. The room did come with a tv, fridge, microwave, and the bathroom was decently clean. But as I was getting ready for bed, I went to pull the blankets back and there were finger nails or toe nails in the sheets and stains all over the sheets. The bedding was definitely not cleaned or replaced since the last guest stayed here. The carpet is stained and old too. Would recommend wearing socks anywhere in the room. Went to the night office to try and get some new bedding. No one was in the office. Hours are from 7 am to 11pm, which I knew, but why even have a night office if it's not being serviced? Anyway, I'd rather stay in my truck than ever stay here again. There's some shady characters lurking around as well. The only good thing I have to say about this place is that the front desk lady was very nice and inviting. She made me feel welcomed. Too bad the motel is so dirty and not maintained. I guess you get what you pay for. Steer clear

No assigned parking, so if you have partying guests, you're SOL. Enjoyed hearing the woman next…read moredoor coming down off of narcotics slamming doors and calling everyone Motherf**ker inside and outside. No, I'm not calling the police and getting involved with trashy people's affairs. Other than who they allow to book a room, it really wasn't that bad. Though the painted over duct tape to fix a hole in the bathroom door was hilarious. Unfortunately I didn't take a pic.