The service, or lack of it, that I received in the St Albans store was unacceptable. Here's why: We originally booked our suits with a really lovely lady and paid our 50% deposit. That's were the good part ended. We were hiring six suits in total. The deposit was to cover the grooms, an usher and the brother of the brides suit. It was agreed that the remaining two ushers and the best man would pay for their suits when they came in to get measured. As we got near the date we tried to make an appointment to get the guys all measured. I rang up and was told, we don't do measurements at the weekend but we're open late on a Thursday. 6pm is NOT late, especially as none of them live or work in St Albans. We were told that if any of them could pop in during the week they didn't need an appointment they could just drop in. One of our ushers just happened to be in the area for work so popped into the shop on his lunch break. He was told he couldn't be measured as he didn't have an appointment! We finally managed to get an appointment on a Saturday after much arguing on the phone but were told only one or absolute maximum two people could be measured as they didn't want to risk mixing up the measurements which is not at all re-assuring. We arrived on time for our appointment and were asked by one of the young assistants if we had an appointment so we gave her the name. We were then left to stand there for 1 hr and 15 mins completely ignored. No acknowledgement at all. The shop then closed and we were still there! The lady looked quite shocked and said, 'did you have an appointment?' in a very exasperated tone as if we were in the way. We finally the managed to get the groom and usher measured. I spoke to the lady measuring them a couple of times and she completely blanked me it was as if I was invisible. We were then also forced to pay the entire balance as apparently the policy had changed so with no warning at all we had to put a few hundred pounds on our card. We then had to try to get each of the other men to an appointment, one at a time. I checked the sheet at one of the appointments only to discover the grooms measurements had been written down wrong. Each time we re-visited the shop the service was bad. We were left standing around for ages, spoken to rudely and on some occasions I was again completely ignored. Finally the week of our wedding came and I went to pick up the suits. I explained to the assistant that the Best Man was unable to make it as he was training in the army and had just discovered he wouldn't be able to get back in time for the wedding. I asked if it was possible to get any kind of refund for him as we wouldn't be using the suit at all and it wouldn't therefore need dry cleaning etc. I was told that the manager was on annual leave but she would ring me on Tuesday when she was back in. I still haven't received a phone call two months later! I got the suits home only to discover one of the ushers suits was far too small, we had three wrong waistcoats and the grooms and one other waistcoat had grubby marks on them. Obviously I was not at all happy. I had to take the suits back to the shop and try to get the correct sizes and waistcoats, plus replacements for the grubby ones. The assistants in the shop that day were apologetic after I explained all the problems we'd had and eventually managed to find the correct waistcoats and suit for the usher. The morning of the wedding, my now husband put on his suit only to discover that the replacement waistcoat he'd been given was the wrong size, he'd been given the smaller size he'd originally been measured at months ago that we'd highlighted and got the correct size written down instead. Of all the suite to mess up the grooms is the most important. I sent this complaint to the store and they accused me of owing them money still and blamed me for all of their mistakes! I sent them the receipt to prove we'd paid for everything and unsurprisingly I still haven't received an apology or even an acknowledgement. Absolutely appalling place, unless you've got time and money to waste I definitely wouldn't recommend it! Also, I notice the only three good reviews on here were left on the same day, coincidence? read more

I have never written a review before but I had to write about this company. I had been all over London looking for a blue suit for my wedding. I knew what I wanted and someone recommended Tux n Tails and I thought it was worth a visit not expecting to see anything remotely similar to what I had set my heart on. To my surprise they had a suit exactly as I have visualised, this was made to measure by a designer who makes for celebrities. I could have it made in any fabric, any colour, choose buttons, stitching, lining etc The staff were fantastic, they all were helpful, could not do enough for you. I was in the shop three hours and they even kept the shop open later to make sure that the measurements were correct, I was happy with what I chose. Throughout they made me feel welcome and special. I was not a celebrity but was made to feel like one. I also had to find suits for my three groomsmen and the girls in their really helped bring my ideas together, matching colours to complement my suit. I have shopped all over the world but never found staff like this in any country, it was not just the manageress who served me but the other staff who all joined in to banter, laugh and relax me. The suit was exactly as I had envisaged, perfect fit. The groomsmen commented to me how lovely the staff were and when my best man picked up the suits they were all a perfect fit, what a gem this shop is. Thank you Tux n Tails read more

Dear all, please avoid this place like the plague! I had an appointment booked for midday and was left unattended for 45 mins, after finally being seen to I was met with the most hostile and rude service I have ever seen! She was dismissive and at one point shouted at me, I started to feel very uncomfortable so much so that I had to leave. She demanded I try on a suit I clearly did not like and to make matters worse she gave me a shirt to wear which was 2 sizes too bigI fail to see what the point of this was. Clearly she was trying to be difficult with me, you would have thought making me wait 45 mins she would have done her utmost to make me feel comfortable but not this lady who has zero skills in customer service. I was prepared to part with 700£ for a tux but I can safely say I would never give tux n tails one penny. When it came to pricing I asked her the price on one suit and she said £300 which was reasonable then on showing more interest in the piece I was told it would cost £600 in total..puzzling???? she claims it will cost a further £300 to tailor the suit, sounded ridiculous to me that tailoring for a blazer one size too big would cost almost as much as the suit itself!!! please note I went to their branch in St Albans. read more

Thank you Tux n Tails for the perfect outfits everyone looked immaculate and you all could not have been more helpful. From when we came into your shop to look for an outfit for myself and my 4 ushers to the wedding it has been a pleasure to deal with you. You managed to locate the exact colour as we had been elsewhere and it had been impossible to find. My fiancee was very insistent that the colour scheme had to be adhered to and nothing was too much for the staff. They went out of their way to understand what we had in mind. When the ushers went into be measured they commented back to me how happy and helpful the staff were. We all looked fantastic on the wedding day and everyone commented on the fit of the suits. You certainly do have designer suits for hire. I would highly recommend Tux n Tails and will certainly be telling all my friends who are getting married to go to Tux n Tails. read more

Unfortunately a catalogue of errors means we will never go back here. On collection our suits were not ready on time, both jackets were stained one they managed to clean but the other they had to find a replacement and it did not fit as well but by this point we had no choice. Collection took 40 minutes (even though we arrived an hour after the agreed time) and crucially no-one went through the items with us; day of the wedding we discover that one white shirt was missing disaster! Thankfully the local village had a shirt shop and we bought the cheapest one so the day wasn't ruined. Sadly Tux n Tails Edgware refused to refund our new shirt cost, offered no compensation and didn't bother to return our calls. We are still waiting for the refund on the shirt we did pay for! Don't go here whatever you do. read more

Well I am not sure what the previous contributors went but I went to TuxnTails in St Albans to arrange suits for my son's wedding for him, his future wife's father, myself and 8 ushers. The service was perfection. Nothing was too much trouble. Every small detail was attended to. The staff are friendly and their advice was priceless. Caroline who assisted us was totally professional and very friendly. Most importantly everything we bought was perfect. So pleased I have hired a morning suit for Royal Ascot this week. And again the service was superb. read more

BRILLIANT. HIGHLY RECOMMENDED. Four friends and I have I hired morning suits for Royal Ascot this week. Just collected the suits and everything is perfect. The service and professionalism were both superb. Susie who I believe is the manager was a delight to deal with. Actually enjoyed spending the money. Hope we get it back at the races! I am entering a Civil partnership this year and we will definitely be coming here for our suits. Thank you all at Tux N Tails read more