The service provided by this company is absolutely atrocious. The appointment times are not honoured and often you are made to wait despite arriving well on time. The stylists/tailors are not actual tailors and have no training in bespoke tailoring. Any actual modifications to your garments are made in Bangladesh which makes the whole process extremely time intensive.
I ordered a set of suits and after over 20 appointments the only item of clothing I received was a pair of trousers which ripped a day later. You could not make this stuff up. The entire experience is a nightmare and frankly hard to stomach.
The customer service is the worst I have ever come across in my entire life. The blank refusal by the company to reimburse the money I have paid, after being unable to complete even a single order, is frankly scandalous. Having perused other yelp reviews, trustnet reviews and google reviews; it is abundantly clear that this is systemic. A Suit That Fits refuses to reimburse or refund it's customers at any point. An extraordinary amount of reviews all describe a similar experience to mine. THERE ARE HUNDREDS OF PEOPLE BEING MISLED AND DENIED REFUNDS BY THIS COMPANY.
I ordered two separate set of multiple suits worth well over £3000 and they are refusing to repay me claiming that the company behind the brand is in liquidation, yet offering to complete my order. A task they have failed to accomplish in the last few years. The staff are rude and unhelpful and purposefully misdirect and lie in regards to support queries.
This is the worst business I have ever interacted with in my entire life.
DO NOT ORDER A SUIT FROM THESE PEOPLE. read more